Bgmgirl Hair Reviews 1,629

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as soft, natural, and true to length and density. Many people are impressed with the excellent customer service, highlighting the team's responsiveness, kindness, and helpfulness throughout the entire process. The products are frequently noted for their amazing appearance, with many consumers receiving compliments and finding them easy to style and install. However, some customers experienced issues with product quality, reporting that some wigs tangled easily, shed excessively, or felt synthetic after washing. Additionally, a few people were dissatisfied with delivery times, mentioning long waits and unaddressed issues with their orders, and some found customer service unresponsive or unhelpful when problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the hair as soft, full, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as soft, full, and... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and loyalty, citing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising quick delivery times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hey yall I ordered my hair on the first of the month I don’t want to over react but I’m just scared and skeptical how long did it take for you to receive your packages and is this legit please let me... See more

Company replied

Rated 4 out of 5 stars

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting. But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the b... See more

Rated 4 out of 5 stars

Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience... See more

Rated 5 out of 5 stars

BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition,... See more


Company details

  1. Wig Shop

Written by the company

BGMgirl Hair company specialize in high quality 100% human hair, we've been in hair business for over 10 years, we have our own factory, which provide flesibility for hair produce and best price for wholesale. BGMgirl Hair ship worldwide, providing high quality hair at affordable prices, with strong supply ability and sufficient stock, gradually into a global human hair enterprises in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It’s always a great experience with…

It’s always a great experience with this company. Any problem or question you have they get back to you in a timely manner. I love the customer service and I’ll keep shopping with this great quality.

11 January 2026
Unprompted review
Rated 2 out of 5 stars

Good product, bad fulfilment

I love their glueless wigs and there's minimal shedding. The last one I bought lasted me 2 years while still looking decent! The major problem with them is sketchy overseas "express" shipping and mediocre customer service. I recently ordered 6 days ago and my package is still 2 thousand miles away with little movement. If you buy from here, just know what you're getting into.

11 January 2026
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
Thank you so much for taking the time to share both your positive experience and your honest feedback — we truly appreciate it.

We’re really glad to hear that you’ve loved our glueless wigs, experienced minimal shedding, and that your previous unit lasted you two years. That means a lot to us.

We’re also genuinely sorry for the frustration around shipping and customer service. International express shipping can sometimes experience delays due to customs clearance, airline scheduling, or destination processing, which can unfortunately make tracking updates feel slow or unclear. That said, we completely understand how disappointing it is when an order doesn’t move as quickly as expected, and we know this is an area where we need to continue improving.

Your feedback has been shared with our team so we can work on better communication and support during the shipping process. If you ever need an update or assistance with an active order, we encourage you to reach out directly — we’re always happy to help clarify what’s happening with your package. Our eamil address is service@bgmgirl.com

Thank you again for your support and for being honest with your experience. We truly value customers like you and hope to serve you even better in the future.

Rated 1 out of 5 stars

The worst hair you could ever buy I’d…

The worst hair you could ever buy I’d do Amazon b4 I’d ever spend 100s on their hair honestly I’ve never seen a bad wig like this and I’ve been consistent wig girlie for 7 years I urge u not to buy I got a 34 inch body wave the ends was frizzy I washed it conditioned it still a mess I was so disappointed don’t waste your money on bgm dry bridal shedding hair

15 July 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
We’re truly sorry to hear about your experience and appreciate you sharing your honest feedback. This is definitely not the experience we want anyone to have, especially someone who is experienced with wigs.

Our body wave hair is made from 100% human hair and is quality-checked before shipping, but we understand that hair texture, maintenance, and personal expectations can vary, and sometimes a unit may not perform as hoped. We take concerns about dryness, frizz, and shedding very seriously.

We genuinely want to help when issues arise. If you’re open to it, please feel free to contact us again directly so we can review your case more closely. Our email address is:service@bgmgirl.com

Thank you for taking the time to share your experience. Your feedback helps us continue improving.

Rated 1 out of 5 stars

‼️AVOID THESE SCAMMERS❗️

‼️Warning Do Not Buy‼️This company only wants your money they dont care if you recieve the wig or not. They stop all communication with you as soon as you have an issue with your order. I waited 2 weeks before these ldiots even shipped out my wig due to their lies they knew the kinky straight wigs were low in stock! Now the package has been delivered to a different city and address despite me actually having the correct address written and ive shown proof! I have sent multiple emails to these scammers to Request a refund for my missing order 26600363710 I even contacted that fake lying rat yoyo via whatsapp who is also a scammer and she deliberately ignored me. I will have to call my bank to report the transaction as fraudulent!

1 January 2026
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
Thank you for bringing this to our attention. We’re truly sorry for the frustration this situation has caused.

We want to clarify publicly that order #26600363710 was shipped and marked delivered by the carrier to the address provided at checkout. We did not change or redirect the address at any time. Once a package is handed to the carrier, the final delivery is handled solely by them.

We have not ignored you and have responded with guidance on next steps, including requesting a carrier investigation, which is required in all “delivered but not received” cases. We also offered to assist in following up with the carrier once their investigation is initiated.

We understand how upsetting it is when a package cannot be located, and we take these situations seriously. We are a legitimate business with many returning customers, and we remain willing to help resolve this through the proper carrier process.

We encourage the customer to contact us directly once the carrier provides an update so we can continue assisting toward a resolution.

Rated 1 out of 5 stars

BGM Girl Hair Stole from me.

I ordered 2 wigs from them and they only shipped one and tried to blame the theft on the courier company when they completely omitted the second wig from the order. I asked for a refund, I was patient and polite at first while going extra lengths to give them what they need in order to process the refund but they refused to compensate me for the stolen wig.

23 December 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
Thank you for your review. We’d like to clarify the situation for transparency.

Both items were shipped together in one sealed parcel. The carrier’s records show the parcel weight as approximately 0.8 kg, which matches the combined weight of the two hair items. This confirms that both products were packed and dispatched at the time of shipment.

If only part of the contents was received, we kindly ask that you please recall whether the parcel arrived fully sealed, or if anyone else may have opened it after delivery. In this case, it’s important to file a claim with the carrier as soon as possible, as missing contents after delivery fall under their investigation process.

We are absolutely willing to assist by providing all shipment details and supporting the carrier investigation to help resolve this matter fairly. Please contact our support team so we can continue helping you follow this up. service@bgmgirl.com

Rated 5 out of 5 stars

Great quality wig and smooth experience

I’m very happy with my purchase from BGMgirl Hair. I ordered the Afro Curly 3 In 1 Half Wig and the quality truly exceeded my expectations.

The hair is soft, full, and looks very natural. I washed the hair and it held up beautifully, maintaining its curl pattern and softness. I also had the wig cut into layers, which made it blend even better and gave it a more natural, flattering shape. Styling was easy and the invisible hairline really makes a difference. Besides the product itself, I was also very satisfied with the service and the overall process. Everything went smoothly, from ordering to delivery, and communication was clear and professional.

Overall, a great experience and I would definitely recommend BGMgirl Hair to anyone looking for quality wigs and reliable service!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

WORTH IT ❤️

Customer service is excellent and most importantly the wigs are amazing! It is very high-quality, super soft, easy to style and install. I love this hair and 100% recommend, you will not be disappointed! 😍

23 December 2025
Unprompted review
Rated 4 out of 5 stars

My Grad Hair!

When i first bought the hair, i wasn’t sure how it’ll seat on my face cause i’m so accustomed to curly hair but when i installed it….phewww!

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Their water wave wig is a true 10/10!!

Their water wave wig is a true 10/10!!! The curls are popping, the lace melts with ease, the hair is so soft & it includes everything you need to slay 💅🏽. Has an adjustable drawstring on the inside so say bye bye to those loose wigs girl✨. Lace is already precut & i have YET to use a hot comb to install her because she is plucked to perfection 😍. You literally don't even need a hairstylist for the install. Definitely recommend!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

The kinky curly half wig 20inch has…

The kinky curly half wig 20inch has left sooooo many persons in aww thinking it’s my real hair , a lot of persons have asked repeatedly where I got the hair or if I have a link to the hair because it’s just so amazing!.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this company! The customer service was absolutely outstanding. The representative who helped me was incredibly kind, patient, and truly went above and beyond for me. She answered all my questions with so much care and made sure I felt supported throughout the entire process.

She helped me switch my wig to a different length, explained everything clearly, and even assisted me with the price difference. She kept me updated at every step and made sure my order would be shipped as fast as possible. I genuinely felt like she cared about my situation. She was so sweet that she even wished me an early happy birthday, which made my day!

It’s rare to find customer service this warm, professional, and helpful. I’m so grateful for her kindness and for how smoothly everything went. I will definitely be ordering from this company again, and I highly recommend them to anyone looking for great service and quality products. Thank you so much for everything!

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Order in customs over 10days…

My order has been in customs for over 10 days. Wasted time and money! I will ask for refund as soon as I (if I ) receive it, watch the refund cost more than this whole situation is worth.

11 November 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi, we’re really sorry to hear about the delay — we completely understand how frustrating it is when customs hold a parcel for so long. Sometimes international customs inspections take longer than expected, and unfortunately, that’s beyond our control.

Please reach out to us at service@bgmgirl.com with your order number so we can help track it and make sure you receive it soon. We’re here to assist and will do our best to make things right for you.

Rated 5 out of 5 stars

I'm obsessed with this wig

I'm obsessed with this wig. I got so many compliments while i was on holiday and it was so easy to install. You can easily achieve the 'wet Look' with this hair! I love BGM hair, definitely 10/10 quality! 5 stars

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

I placed an order for a wig several weeks ago and have yet to receive it. Despite multiple attempts to resolve the issue, the company has refused to issue a refund and continues to give me inconsistent responses. I previously ordered from them without any issues, which made me trust their service based on past experience and positive reviews. Unfortunately, this recent experience has been very disappointing — their customer service is unresponsive, and when they do reply, they fail to address or resolve the problem. I want to caution others to be careful before purchasing from this company.

13 October 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
We’re truly sorry to hear about your experience and completely understand how upsetting it must feel to wait so long for your order. This is never the kind of experience we want any of our customers to have — especially someone who has trusted and supported us before.

Sometimes international shipments can be delayed due to customs or carrier handling, but we’ll do everything we can to help you locate the parcel or arrange a proper solution.

Please email us at service@bgmgirl.com
with your order number so we can look into this personally and assist you right away. We really appreciate your patience and understanding, and we’ll make sure you’re taken care of.

Rated 3 out of 5 stars

Interesting wigs

Beautiful wigs ! But their wavy wigs after a wash lose their curls.

4 November 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
Thank you so much for your kind words and honest feedback! We’re glad you love our wigs.

For the wavy textures — yes, after washing, the factory styling can loosen a bit. This is normal since the curls are set without harsh chemicals. To bring the waves back, we recommend applying a little curl-defining cream, then lightly scrunching the hair while it’s damp and using a diffuser or curling wand on low heat.

We truly appreciate your support and always want you to have the best experience. If you ever need styling tips or help, please feel free to reach out to us at service@bgmgirl.com
— we’re happy to assist!

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