The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
Company replied
Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
Company replied
Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
Company replied
Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery not arrived over 1 month later
I ordered a picture mount on the 6th January and the tracking link says it's been in the same place since the 12th January. I've contacted numerous times only to have received responses from a chatbot agent. I've even been told by the chatbot that my case has been forwarded on to a human but that was almost 2 weeks ago now and I've still not received a response.
I would not recommend this company as their communication has been shocking.
8 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re very sorry to hear about your experience and understand how frustrating this delay and lack of clear communication must be. This is certainly not the standard of service we aim to provide.
To help us facilitate and resolve your concern as quickly as possible, please contact us directly at info@bgastore.uk, including your order details. This will allow our team to review your case properly and work toward a resolution.
We hope to improve your experience and would really appreciate it if you could update your review once the issue has been resolved.
Thank you, and have a great day!
Really poor customer service
Really poor customer service. Our frame arrived damaged in damaged packaging- as directed on the website we emailed with photos of the damage and the auto response says they aim to respond within 24-48 hours. It's well over a week later and zero response. The auto response email also says that "sending multiple emails before getting a response may delay response time" which is clearly designed to put you off chasing them when they don't reply. Really disappointed as the frame was for a gift and we have no alternative, no refund and no resolution offered at all.
8 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially as the frame was intended as a gift. This is certainly not the level of service we aim to provide.
To help us facilitate and resolve your concern as quickly as possible, please get in touch with us directly at info@bgastore.uk with your details and photos. Our team will look into this matter and work toward a suitable solution.
We hope to improve your experience and would really appreciate it if you could update your review once the issue has been resolved.
Thank you, and have a great day!
No respect for data protection regulations..
On ordering, their website automatically signs you up to their marketing, even if you untick the consent box. It reset twice for me from unticked to ticked during the transaction. Not a great behaviour from the seller.
7 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced.
We kindly ask you to contact us at info@bgastore.uk or leave your order number here so we can reach out to you and investigate what happened.
We truly hope to improve your experience and would greatly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.
Have been delivered a damaged frame…
Have been delivered a damaged frame with completely inadequate packaging. No response to any emails I’ve sent. Still waiting on a refund.
5 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Henry,
We are very sorry to hear about your experience. Receiving a damaged frame and not getting a response is certainly not in line with our quality standards or the level of service we strive to provide.
Please accept our apologies for the delayed response. We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period.
We would like to look into your case and make sure it is resolved properly, including the refund you are waiting for. Thank you for your patience, and we are sorry for the inconvenience this has caused.
I accidentally ordered the wrong sized…
I accidentally ordered the wrong sized frame (due to unclear dimensions on the site). When I contacted info@bgastore I recieved an automated response. I have since sent 6 emails (one from my work email) to try and arrange an exchange. I since purchased a returns label for 5.95 but have received no comms around when or I might receive it or how to actually return. It has already been 7 days since the frames arrived and I have had a terrible customer experience- all over the website it mentions a 'chat' function but this is no where to be seen. I would like to be put in touch with someone ASAP. Thanks.
Initial order number: 6193823
Returns order number: 6244367
30 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello Bea,
We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is of course not the level of service we aim to provide.
We understand how disappointing it is to receive automated replies and then not get clear guidance regarding an exchange or the return label, especially after multiple attempts to reach us. We will look into your emails, your original order (6193823), and your return order (6244367) to review what has happened and make sure you receive proper assistance as soon as possible.
Thank you for taking the time to share your feedback. We appreciate your patience while we investigate this.
Have a nice day!
Awful service
I ordered a frame on the 23rd of December last year which wasn’t delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track the parcel but BGA are constantly ignoring my emails when asking for answers/re-delivery/refund. They have ignored every one of my emails.
My ordered number is 6097555 so please sort this out.
6 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience, and please accept our apologies for the delayed response. We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period.
This is of course not the level of service we aim to provide, and it is unfortunate that you have not received answers sooner. We will look into your emails and your order (order number 6097555) as a priority to clarify what has happened and ensure a proper resolution regarding re-delivery or a refund.
Thank you for bringing this to our attention, and we appreciate your patience while we review your case.
Have a nice day!
Shocking service
Shocking service. I paid 6 euro for a return label, which easily could have been emailed as a PDF (greedy). I took pictures and posted the package back, I've received no refund and sent several emails and just keep getting this irritating AI response, the emails are being totally ignored and I've still not received my refund or any kind of response. Avoid.
6 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are truly sorry to read about your experience and for the frustration this situation has caused. This is absolutely not the level of service we aim to provide. We understand how disappointing it is to be waiting for a refund and to feel that your messages have not been properly handled.
So that we can urgently look into your case and resolve this as quickly as possible, please contact us by email at info@bgastore.ik including your order number and all relevant details. This will allow us to investigate the return and refund status without delay.
Thank you for bringing this to our attention.
Have a nice day!
If I could put minus stars I would
If I could put minus stars I would. Ordered a frame to which wasn't delivered. Contacted the delivery company to which they said it was being returned back to the company. Have tried to track the parcel but BGA are constantly ignoring my emails when asking for answers/re-delivery/refund. Over 10 emails have been ignored; every single one.
24-48 hour reply is a lie and also the chat option for 'immediate response' is a lie.
Shame on the company for their extremely poor customer service
Do not order from this company!!
21 January 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Have received no response to the…
I left a comment yesterday (below) to which you kindly responded below but my emails are continuously being ignored.
Please respond and take action as you have outlined. Order number is: 6158121
4 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot.
We appreciate you including the order number in your review, as this allows us to locate your email and assist you more efficiently.
I will contact you via email to help you further with your request. We hope to improve your experience, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.
Been trying to get a replacement since…
Been trying to get a replacement since early January. Ignored emails and reviews. I got a reply ONCE since contacting them 12 times since 15th January! Replied back to the same email as they asked and still no answer or replacement. Not paying to return product as it’s £6 out of my pocket for a faulty product! Replied on 26th Jan asking for information and since not heard anything at all from their “24-48hr customer service”. Awful. Do not buy. Order number 6091724
3 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Mia,
Thank you for your feedback, and we sincerely apologise for the delay and the frustration this situation has caused. We completely understand how disappointing this must have been for you, especially given the time that has passed.
We would like to reassure you that your case is now being actively handled. Please kindly check your inbox (including your spam folder), as we have been in contact regarding your order.
We truly regret that your experience did not reflect the level of service we aim to provide, and we appreciate your patience while this is being resolved.
Thank you very much for bringing this to our attention, and we will make sure to follow this through properly.
Have a nice day.
Non existent customer service
I've received a picture frame and the glass is shattered. I've contacted the email address twice in the past week but no response. There is no contact number. It's not poor customer service, it is non existent. I have a faulty product and am unable to get a refund.
30 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to hear about your experience, and we sincerely apologize for both the damaged product and the delay in our response. This is certainly not the level of service we strive to provide.
We understand how frustrating this situation must be. Due to a higher-than-usual number of enquiries, our response times have unfortunately been longer than expected. We truly regret the inconvenience this has caused.
We can confirm that we will look into your email.
Thank you for bringing this to our attention and for giving us the opportunity to resolve this properly.
Have a nice day!
Low quality and poor customer service
I placed an order for a large "collection black" photo album at the start of January, which from the photos looked really smart and good quality. On arrival I discovered the cover was cardboard with lots of bends and creases in it, and the overall quality was nowhere near what I would expect for ~£50. I contacted the complaints team over a week ago but have no response, depite a quoted response time of 24-48 hours. Overall a really disappointing product with poor customer service.
Order number 6164337
29 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello Ciara,
Thank you for sharing your feedback, and we’re very sorry for the delay in getting back to you. This is not the level of service we aim to provide.
We’re sorry to hear that the photo album did not meet your expectations in terms of quality, and that you did not receive a timely response after contacting us. We have now located you ticket with us, and we will prioritise your case to make sure it is handled as quickly as possible.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to review this properly.
The product was of average quality
The product was of average quality, and the delivery took considerably longer than I was told..
23 January 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We are sorry to hear that the product quality did not fully meet your expectations and that the delivery took longer than anticipated. This is unfortunate and not in line with our desired quality standards.
Please contact us at info@bgastore.uk so we can look into your case and help facilitate a solution. We would very much appreciate the opportunity to improve your experience. Once the matter is resolved, we would be grateful if you would consider updating your review.
Thank you, and have a great day!
Great quality products
Great quality products, very pleased, arrived in good time, bought from here twice now, will buy from here again
26 January 2026
Unprompted review
NEVER TRUST THIS COMPANY!
NEVER TRUST THIS COMPANY!! scam through out,took my mobey and ran with it. Didnt reply back when my parcel went missing and has went quiet! I have no other way in gettibg a refund or help.
NEVER AGAIN!!!!!!
30 December 2025
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sorry to hear about your experience.
We would like the opportunity to look into this and help resolve the situation. Please get in touch with us directly at nfo@bgastore.uk so we can assist you further and work toward a solution. Once the matter is resolved, we would greatly appreciate it if you would consider updating your review.
Thank you for taking the time to share your experience, and we hope to improve it.
Have a nice day!
I received a broken frame and contacted…
I received a broken frame and contacted the company 12 days ago to request a full refund, yet I have still received no response. This level of customer service is unacceptable, especially given that their website states a response time of 24–48 hours. I have never experienced an issue like this before, and I am extremely disappointed with how this matter has been handled.
24 January 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot.
I am very sorry to hear that the order you received was damaged, and we sincerely apologize for the inconvenience caused. I will locate the email you previously sent us using your last name and will contact you directly to resolve the matter.
We hope to improve your experience and would be grateful if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Zero customer service
I received my order on 15th January, and despite it being well packaged, the glass was cracked. I emailed customer services, as there is no chat function on the UK site.
I’ve left another email on 22nd.
I’ve had no response to either, despite the timeline of 24-48 hours response on their website.
Really disappointed the damaged product and the total lack of customer service.
15 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are sincerely sorry for your experience and for the delay in our response. We fully understand your frustration.
We would like to explain that we are currently experiencing an unusually high volume of inquiries, which has unfortunately caused delays in responding to some messages. This is of course not the level of service we aim to provide.
Please rest assured that your case is important to us, and we will look into it carefully to find an appropriate solution. Thank you for your patience and understanding.
Have a nice day.
Disappointing quality frame for the…
Disappointing quality frame for the price – backboard and frame very, very loose. This could have been improved by providing spring clips, but there were none, which is quite unusual for this type of frame in my experience.
Also, the delivery was very slow.
21 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We’re very sorry to hear about your experience and truly regret that the frame did not meet your expectations in terms of quality. This is of course disappointing, especially considering the price, and it’s not the standard we aim to deliver. We’re also sorry to hear that the delivery took longer than expected.
We would really like the opportunity to look into this and help resolve the issue for you. Please contact us by email at info@bgastore.uk with your order details and a few photos of the frame, and our team will gladly assist you further.
Thank you for taking the time to share your feedback. We hope we can turn this experience around for you.
No delivery, no human support, no refund
Ordered frames on 7th January. It's now 21st January and they still haven't arrived. I've sent EIGHT emails and only get automated bot replies saying a human will contact me. No one ever does. I've asked for a refund and had zero response. Absolutely disgusting customer service. Avoid!
21 January 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please contact us directly at info@bgastore.uk, so we can look into your order and work to resolve your concern as quickly as possible.
We hope to have the opportunity to improve your experience, and we would greatly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day!
None Existent Customer Service
Order number 6119703
I bought a large deep frame but, unfortunately the frame insert was broken and the frame also had some chipping to the black veneer.
The website says the best way to contact customer services is via the chat function. However, on the UK website there is no chat function. I instead sent a detailed email,including images, to the email address provided. The claim on the website is that someone will be in touch within 24 to 48 hours. It has now been a week and I have heard nothing other than an automated response.
I find this level of customer service to be extremely poor. I am currently stuck with an inferior quality product which I wish to return for a refund.
14 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to read about your experience and we sincerely apologize for the delay in our response. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must be.
It is unfortunate that the frame arrived damaged, and this is not in line with our desired quality standards. We will check your email and the images you sent as a priority and make sure your case is handled properly. We will get back to you directly to help you with a solution, including a return and refund if that is your preference.
Thank you for bringing this to our attention, and we are sorry for the inconvenience caused.
Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.