Beverlybased Reviews 79

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

After numerous attempts by the company to give me a cashback on my purchase of poor quaiity products. They started with a 10% offer, then 20% then 30%. I accepted the 30% offer, just to get over the... See more

Rated 3 out of 5 stars

I order (2) sweaters 2xl, when I received them they were too small. I contacted Beverlybased and they at first suggested I could get replacements. They then called back and apologized that they do... See more

Rated 4 out of 5 stars

What made my experience great of what the company was offering. Upon seeking the jacket, I wanted to purchase it immediately but didn't. I'm always leery concerning sizes. In this case, XL is a snug f... See more

Company replied

Rated 1 out of 5 stars

Terrible service and 100% scam!!!! First - this company has nothing to do with Germany, it’s Chinese. Second- they failed to deliver the order during 1,5 months!!!! And guess what- their support... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Inspired by the high-life of the Beverly Hills, we provide outstanding, refreshing fashion pieces to anyone who seeks to upgrade their wardrobe! Stop by and subscribe to our newsletter to not miss our weekly product drops.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

79 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

PLEASE BEWARE!!! SCAM!!

PLEASE BEWARE!!!! This company is a SCAM!!! Do not make the mistake I made purchasing anything from them. I ordered the John Wellington Urban Denim Jeans (black) in a size 36. The package took a couple weeks to come, and when it did, the garment was completely different from the picture. The poorest quality clothing item I’ve ever had in my possession. Literally one step up from a potato sack. The material is thin and it doesn’t even have a label on it. Also, it’s gigantic, I could fit two of myself in there!!! I’m currently going back with customer service who offered a 25% refund which is absolutely ridiculous and straight up robbery!! This website should be shut down. Also, right after I purchased the item, my PayPal was hacked. This is no coincidence as I’ve never ever had a problem with PayPal until I dealt with this terrible excuse of a “company”.

19 March 2024
Unprompted review
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Reply from Beverlybased

Hey MJ, we are so sorry to hear about this. The shipping times can vary from time to time but the order should definitely arrive in top quality. Please send our customer service at support@beverlybased.com pictures of your order. They will be happy to help and we will do the best we can to find the best solution for you here.

Rated 3 out of 5 stars

Jacket was too small

Jacket was too small. I would like to exchange it for a larger size. The return process seems very difficult

7 February 2024
Unprompted review
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Reply from Beverlybased

Hey Karen, thanks for your honest feedback. I'm sorry to hear that the jacket does not quite fit. Please contact our customer service at support@beverlybased.com so our customer service can help you with the exchange process.

Rated 1 out of 5 stars

STILL WAITING - 2-3 weeks to receive Order BV12126

Was advised order may take from 2-3 weeks.
However, my order (BV12126) was placed on 02/03/2024 and it is still in "automatic processing" status. How much more shall I wait?
I believe I have been more than patient!

1 March 2024
Unprompted review
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Reply from Beverlybased

Hey Ricardo, I'm so sorry to hear that you have not received your order yet. Please contact our customer service at support@beverlybased.com and describe your situation. Our customer service will be happy to help you with the current status of your order.

Rated 5 out of 5 stars

Gift for my husband

I bought this jacket for my husband and it looks great on him. It’s casual, but dressy enough to wear with a collared shirt underneath, and go out to dinner in San Francisco.

4 January 2024
Unprompted review
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Reply from Beverlybased

Hey Lyn, thanks for your honest review. Casual but classy is exactly what we aim for with this jacket so we love to hear that your husband looks great in it :)

Rated 4 out of 5 stars

What made my experience great of what…the company offers

What made my experience great of what the company was offering. Upon seeking the jacket, I wanted to purchase it immediately but didn't. I'm always leery concerning sizes. In this case, XL is a snug fit on me. Normally, when ordering online, size XL is OK. Currently, a size 2xl would fit comfortably of your product.

2 February 2024
Unprompted review
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Reply from Beverlybased

Hey George, we are happy to hear you got the perfect size for you had a great experience shopping with us. We are looking forward to hearing from you again soon :)

Rated 1 out of 5 stars

Flimsy material, tag is ripped, expensive for the product you are receiving

My husband ordered a jacket which looked good in the picture. First of all, it took forever to arrive. Secondly, it had a chemical smell so I wanted to wash it first. However, the tag was ripped, so not size and no washing instructions. This is a red flag. Why would you pretend to sell something brandnew and rip off the tag? I told my husband to return it and exchange for a new one. He was given excuses that it is new and that the tag was ripped so as not to cause confusion. I believe it is a scam. The jacket was more than $100 so it is not cheap. Material was light and looks like it came from Shein or Temu. Will not order again. Buyers beware

10 December 2023
Unprompted review
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Reply from Beverlybased

Hey, I'm truly sorry to hear about your experience. This is not up to our standard at all and should not have happened. Unfortunately, your feedback was made anonymously but if you provide me or our customer service at support@beverlybased.com with more information we will do everything we can to make this right for you.
Looking forward to hearing from you soon :)

Rated 1 out of 5 stars

Complete scam!!

Complete scam! Be careful, all the products have tags cut off which obviously means they are hiding something. Its not cashmere, cheap quality and sizes are too small! Obviously it came from china and they are scamming people giving them more discounts to get you buying. Don’t buy!! They wont even return your product since they already got their money three times worth the cheap quality they have given you! Money gone down the drain from scammers!

8 January 2024
Unprompted review
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Reply from Beverlybased

Hey, I'm sorry to hear about your experience. This is not up to our standard at all. Unfortunately, your feedback was made anonymously but if you provide me or our customer service at support@beverlybased.com with more information we will be happy to help you here.

Rated 3 out of 5 stars

I order (2) sweaters 2xl

I order (2) sweaters 2xl, when I received them they were too small. I contacted Beverlybased and they at first suggested I could get replacements. They then called back and apologized that they do not have larger sizes and they would offer me a discount certificate to purchase something else. Since their sizes are smaller than advertised and I would only get discount off of List price, I do not feel that is a fair solution for me.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

No stars!!

No stars!!! Calling Am Ex tomorrow! Total SCAM store.

25 January 2024
Unprompted review
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Reply from Beverlybased

Hey Lynn, I'm sorry to hear about your experience. Please let me or our customer service at support@beverlybased.com exactly what happened so we can find the best solution for you.
Looking forward to hearing from you soon.

Rated 5 out of 5 stars

Beyond my expectations

I literally couldn’t believe the comfort and quality for the price ! I was shocked ! Loved it the second I put it on . I was hosting a casual Girls happy hour and just got it so I put it on and all the girls loved it and asked where I got it. The ages were 21-60 , so obviously this style goes across the board for any age ! Love it so much and it’s my go to outfit to put on and relax in or feel stylish while I run errands.

30 December 2023
Unprompted review
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Reply from Beverlybased

Hey Dana, thank you so much for your feedback. We love to hear this. Feeling comfortable while walking around in style is exactly what we want our customers to experience so your feedback truly means a lot.
We are looking forward to hearing from you again soon :)

Rated 1 out of 5 stars

I placed an order for (5) items a month…

I placed an order for (5) items a month ago. I email customer support & they're very responsive.They tell me to be patient it's on the way but I still haven't received it! A month!

2 January 2024
Unprompted review
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Reply from Beverlybased

Hey Eileen, I'm so sorry to hear this. I would be happy to help you with the status of your order here but unfortunately, your feedback is anonymous. Please contact them again and ask them for a detailed status update on your order. They will be happy to help. I sure your order is already on the fastest way to you :)

Rated 1 out of 5 stars

I purchased a cashmere sweater for my…

I purchased a cashmere sweater for my son in Maryland. It arrived after Christmas. It was a XXL and it is way to small in the shoulders but the quality was good. I have been trying to return it for a refund but no one is responding to my requests. Now they are saying I only have 14days to return the item. If they had a XXXL I would take that but that is not listed on the options. I will not buy from here again and not recommend. If you had a phone number for customer support that would help.

Jane S.

14 December 2023
Unprompted review
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Reply from Beverlybased

Hey Jane, I'm sorry to hear your order is not a 100% fit for you. Our customer service will contact you as soon as possible to help you find the best solution for you now.

Rated 5 out of 5 stars

Stand out in style

I bought two lovely outfits from Beverly Based. I thought the leisure might not be suitable for the office. Wrong! You can easily dress it up or dress it down. The rich colour, comfy fabric, drew a lot of attention and many compliments. I wore one outfit to dinner with friends and they asked me where I get my unique wardrobe from. I won’t home and ordered another outfit. Want to stand out in style? Buy from Beverly Based

17 January 2024
Unprompted review
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Reply from Beverlybased

Hey Renee, thank you so much for this honest and positive feedback. Casual and comfy attire that can easily be dressed up or down on any occasion is exactly what we strive to achieve and reading this from one of our loyal customers truly means the world to us. We are looking forward to hearing from you again soon :)

Rated 1 out of 5 stars

Horrible

Horrible! the product arrived and was at least two sizes small. You are instructed to return it to CHINA!!! or they "generously" offer you a 25% refund to keep the garment. Truly a Facebook scam

12 January 2024
Unprompted review
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Reply from Beverlybased

Hey Gary, I'm sorry to hear your order wasn't the right fit for you. If we sent you the wrong size, please send our customer service at support@beverlybased.com a picture of the order you received so they can help you best.

Rated 1 out of 5 stars

Best was very thin and terribly undersized.

It took forever for the vest to get to me and when it arrived it felt very thin and was terribly undersized.

2 January 2024
Unprompted review
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Reply from Beverlybased

Hey Bob, I'm so sorry to hear this. Please contact our customer service at support@beverlybased.com. They will be happy to help you find the best solution for you here.

Rated 2 out of 5 stars

My items were nice but didn’t fit

My items were nice but didn’t fit. I was very disappointed that to return or exchange them you have to ship to an over seas warehouse. If I had known that in the beginning I would not have ordered at all. Even though I was offered half off a new order, I still am not sure about sizing so I don’t want to spend any more time and money. I really thought it was all here in the states so that this would not be the problem it is.

2 January 2024
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Shelly, I'm sorry to hear that your order wasn't a 100% fit. Our customer service team will contact you as soon as possible to figure out the best solution for you.

Rated 5 out of 5 stars

I am very pleased with the quality of…

I am very pleased with the quality of my sunglasses. I wore them right after picking them up from the shipping company and went to a beach party. I will visit the site to order more products from your company. 😁

7 January 2024
Unprompted review
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Reply from Beverlybased

Hey Rodney, I'm glad to hear you like your new sunglasses. Thanks for your honest and positive feedback. We are looking forward to hearing from you again soon :)

Rated 1 out of 5 stars

Their customer service is even worse…

Their customer service is even worse than the products (NOT cashmere, wrong sizes, colors don’t match photo). They claim they’ll help you, try to sell you more and expect customer to pay the return postage to Germany AND pay shipping for any replacement. Now I’m reluctant to buy any products touted on Facebook.

5 January 2024
Unprompted review
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Reply from Beverlybased

Hey Tom, I'm so sorry to hear about your experience. This should not be the case at all and reads to me like a misunderstanding. Our customer service team will contact you as soon as possible to help you find the best solution here.

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