BetVictor Betting & Casino Reviews 5,190

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 705 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being efficient, friendly, and professional, often highlighting specific individuals for their excellent service and problem-solving skills. Many people also appreciate the fast payouts and the overall quality of the service provided. However, some people were dissatisfied with the website, finding it unreliable and experiencing issues with game outcomes. There were also concerns regarding payment, with some customers reporting delays in withdrawals and difficulties with the payout process. The customer service experience was mixed, with some finding it exceptional while others reported unhelpful interactions and inconsistent information.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being fast, friendly,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Website

Reviewers highlight negative aspects of the website. Many customers express strong dissatisfaction,... See more

Payment

People report negative experiences with payment. Many customers express frustration with delayed or blocked... See more

Service

Users describe ambiguous interactions with service. Some customers praise the customer service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 5 out of 5 stars

I gotta say Betvictor is the best online casino experience I have had and I say that as I been messing around with other online casinos for a few years now. Between the fact they have all my favor... See more

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

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Rated 1 out of 5 stars

Casino is DEAD

Casino is DEAD
popped a tenner in after nothing from 5 pounds spent i hit a free spins round...won 97p from 10 free spins wtf?? Moved on to another game abd luckily hit another free spins relatively quickly...7 free spins at 25p a spin won me £1.43 so basically 2 bonus rounds and won naff all. It's becoming far too regular with this GARBAGE site.

7 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Jay. We appreciate you sharing your experience. We're sorry to hear that your recent bonus rounds didn't result in more significant winnings.

All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

Almost every casino player has asked themselves this question at some point. You might hit the bonus on your first spin one day, then play hundreds of spins the next day without the feature hitting. This is due to the random nature of casino games, and there is no guarantee of a feature hitting over the course of a single playing session. It’s also true that previous results hold no bearing on the next spin/round, so you could hit a feature multiple times in a session. Nobody knows when a feature will hit, but when you gamble responsibly, it’s all part of the fun.

We hope this information was helpful.

Rated 1 out of 5 stars

All fixed on all slots live tables what…

All fixed on all slots live tables what a shame.Betvictor think we are stupid can’t see anything these Rascals clearly cheat on Roulettes change numbers with magnet clearly.If you put stacks on all 35 numbers the winner will be other 36th number shameless staff.

7 February 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello Daljit. We appreciate your feedback and the time you've taken to share your concerns. All Live Casino games on BetVictor are supplied by licensed providers. The games take place in controlled environments which are regularly audited to standards approved by the regulators. This includes monitoring of all equipment used (Roulette wheels etc). Some games also use an element of RNG (deciding multiplier amounts for example) which are also tested and certified in the same way a slot game is.

We hope this information was helpful.

Rated 1 out of 5 stars

RUN AWAY FAST SELF EXCLUDE ,NEVER SEE YOUR CASH AGAIN

This sites only attribute is the fast payouts because thay are few and far betweeen if you happen to win something mind you i was always betting small bets 20 cent 40 cents canadian on casino games you can always tell when they are taking your money due to lagging and minimal wins 2 cents 4 cents as it dwindles your cash bonus rounds are only 10 deposits away lousy reward system wore bonuses STAY AWAY DONT BELIEVE THE POSITIVE REVIEWS INSIDER REVIEWS CUT YOUR LOSSES AND RUN LIKE I DID

7 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Ronald. We appreciate you sharing your experience. We regret that your gameplay and bonus experience did not meet your expectations, and that you feel our rewards system is not beneficial. We'll share your feedback with the relevant team for review. You have also mentioned a self exclusion, please contact SGBETVICTOR@betvictor.com on this please. Thanks for letting us know.

Rated 1 out of 5 stars

Lies and misinformation is perfectly ccceptable

Received a phonecall yesterday evening from BetVictor regarding my recent betting activity as allegedly it had flagged up as a concern on their "system".
Their employee said I lost money on one of my accounts held with BV, which I was already fully aware of after betting within my means, and was asked if I was aware of this(?!). After being subjected to their highly intrusive interrogation and being told that I should check my bank accounts to ensure I am aware what both of them hold, I politely said to the employee that I check my bank accounts up to a dozen times a day as I don't trust banks, as a consequence of past experiences.
She then went on to say that I had lost £293 on another BV Group account (Parimatch) during the course of yesterday. I told her that was not the case as I have not even logged into my Parimatch account for around 3 weeks and explained the reason why (continually getting asked to change my password, etc.).
She completely ignored what I said that it must have been me or does anyone else have access to your Parimatch account login details and bank details. I said to her nobody else, bar me, has got my login details nor bank account details to access and use my Parimatch account.
After repeating myself on SEVEN occasions, she said I should raise the matter with the police about this matter. Naturally BV admonished themselves of any wrongdoing whatsoever for this potential security breach. I asked the employee to provide me details of this activity on my Parimatch account so I could provide evidence to the police. She said she couldn't do that as it was a "different department" which deals with such requests.
I kindly asked her to contact this department on my behalf but she refused and repeated that I need to do this. Eh?!
She then proceeded to close my Parimatch account as she "had to" because of the alleged security breach.
After 30 minutes on the phone, I was naturally drained having been subject to ignorance, inattentiveness, laziness, and downright awkwardness.
I contacted BV to find out more because of their employee's refusal to do this on my behalf via their live chat facility and spoke to an agent called Ellie.
Ellie advised that her colleague had misinformed me of the date of my Parimatch account activity as it was actually the 3rd of January 2026 which the aforementioned losses related to and not the 3rd of February 2026 as incessantly insisted by her colleague I spoke to on the phone. This colleague had at least 30 minutes to correct her misinformation but refused to do so.
Reasonably I proceeded to ask for compensation after losing half an hour of my life so needlessly and being subject to such poor, and quite frankly repulsive, customer service by her colleague but Ellie refused my request, stating "we do not give out goodwill gestures or free bets on request."
Bearing in mind, they should be offering me a settlement and not vice versa, I was extremely disappointed but not surprised. All that I received from Ellie was hollow apologies.

Customer service by telephone and by electronic means is at an all time low as the faceless agents of businesses you liaise with do not give a toss about you or any of their clients for that matter.

Thanks BV for the unwarranted character assassination.

3 February 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We're sorry to hear about the phone call, the conflicting information, and the perceived lack of support. We'll review this internally to improve our service and communication. Thank you for your feedback.

Rated 5 out of 5 stars

Great very good

Great very good

28 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Thank you for your 5 star review! We are glad to hear you are enjoying the site.

Rated 1 out of 5 stars

It would be zero stars if it would have…

It would be zero stars if it would have let me! DO NOT play this site! Falsely got me to sign up with them thinking I would recieve the free spins bonus. I topped up and never recieved them ask customer service why and they say it’s due to information from another website that they cancelled my bonus. So I wasted money topping up under the false pretence of getting free spins. But never told me this info until after I topped up

28 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We regret you feel misled regarding the free spins bonus. We aim to ensure promotions are clear and accessible. We'll investigate what occurred and review our communication to prevent similar issues. Thanks for your feedback.

Rated 1 out of 5 stars

Guys do not gamble here this place

Guys do not gamble here this place. This casino called the cops on me because I called out evolution gaming on red door roulette for not having the multiplier keys on half of the wheel which would 18 numbers out of 36 which would fair for both players and casino . But no evolution is favouring the casinos giving only 15 keys to get a bonus both 37 numbers in the wheel including the 0 . That ain’t fair because I called them out on it and people saw what I was saying was absolutely right and a lot of people stopped playing they banned my chat , and I told the evolution support I hope somebody blows up the evolution studio they called the cops on me. Me and the officer talked on the phone and even he agreed what I was saying was absolutely right for the fairness of the game. They did me a favour i will make it a priority to make sure nobody gambles at this sht hole casino .

24 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We take fairness seriously and regret that you feel the game was unfair. We'll investigate these issues further. Thank you for your feedback.

Rated 4 out of 5 stars

Quick withdrawals, bad loyalty

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is the exclusivity of their VIP level and their casino bonus structure. Played through thousands and have not received a single spin or free play bonus and my e-mailed request to obtain VIP status was rejected because playing through over 10k in action with thousands deposited in 2 months isn't considered enough to qualify for anything. Yet I'll still randomly receive $100 free play bonuses from sites I haven't used in months or years

17 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello! We appreciate your feedback and are glad you find our withdrawal process and deposit features helpful. We regret our VIP and bonus structure didn't meet your expectations. We'll consider your comments as we evaluate improvements. Have a great week ahead :-)

Rated 1 out of 5 stars

Scam

A
Was gunna sign up til looked at all the 1 star reviews / how have they 78%good rating they are all 1 star😂😂??

23 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hello Gary. We appreciate you taking the time to share your concerns. You're welcome to contact us by e-mail to discuss anything you may require, this is help@betvictor.com

Rated 3 out of 5 stars

boss company making millions millions…

boss company making millions millions pounds and they never let you win. I play every day nearly never win.

23 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate your feedback. We are sorry you feel that way, should you wish to discuss this further please email help@betvictor.com

Rated 1 out of 5 stars

Slots are terrible dead spin after dead…

Slots are terrible dead spin after dead spin never won once every bonus you get is 1 pound your free daily spin always lands on 1 spin put football bets on to spin the wheel for free bets and it's always a pound literally don't like giving you anything just take take take odds are disgusting on football aswell if my odds are 7/1 I go on coral and there 12/1 I'd avoid and put your money into a better gambling site

17 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Callum/ We appreciate you sharing your experience. We're sorry to hear you've had such a frustrating time with the slots, bonuses, and football odds. We value your feedback and will use it to improve our services. Please feel free to contact us by e-mail to discuss your matter further. Our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Hands down the absolute worst site for…

Hands down the absolute worst site for slots you can play I play the same game have done for years on multiple sites it's up down I get gameplay and sometimes I win sometimes I lose the RTP on bet Victor games is atrocious you will not win anything bonuses literally take hundreds and hundreds of spins to land and when they do land they are absolutely tiny you cannot get up 800 down at £2 a spin and it will still play losing runs of 50+ spins it goes over 100 spins without even giving a bonus attempt it's almost impossible to get 2 bonus symbols let alone the 3 you need absolutely disgusting to be able to get away with this one thing is for sure is there is no way new generations will grow up and become addicted to gambling on slots you got to win to want to play I honestly have never played anything like this deposit £100 £2 a spin less than 5 minutes of gameplay bonuses are literally the worst I have ever experienced it's really hard to hit anything you will be happy with the no game time no bonuses I couldn't even hit 5 of a kinds much or 4 it just spins 30-50 + losers then will pay a 1x or 2x then it will spin another 30-50 losers before paying another 1x or 2x honestly my advice to anyone who plays slots this site has terrible RTP you feel instantly your money will disappear fast

16 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We understand your disappointment with the gameplay and bonus features. We value your feedback and will use it to improve our services.

Rated 1 out of 5 stars

Shocking service and can't be bothered…

Shocking service and can't be bothered in looking into a problem, looks like,it's all about money and closed my account straight away as requested and didn't look at unpaid bet,Puts you off online Betting and will be using local shops again

12 January 2026
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Alan. We appreciate you bringing this to our attention. We're sorry to hear about the issues you faced with your account closure and the unsettled bet. We'll review what happened and aim to do better. Please feel free to e-mail us via help@betvictor.com

Rated 2 out of 5 stars

Nice website and casino

Nice website and casino. Smooth deposit/withdrawal.
But finding out betvictor has drastically lower custom RTP on most of the slot games compared to similar online casinos is disappointing and unsettling. For example X casino has a 96.4 RTP , the Y Casino has a 95.9 RTP on Gates of Olympus 1000 slot game , HOWEVER! BetVictor is %94 on the same game. This is a massive difference. Super greedy man.i don't like this.

10 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Al. We appreciate your feedback regarding the RTP values on our slot games. We understand your disappointment with the differences you've observed. We'll review this information to ensure our offerings align with player expectations. Thanks for bringing this to our attention. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Would give the slots a zero rating if I…

Would give the slots a zero rating if I could disappointed I downloaded the app and wasted my money

10 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi James. We appreciate your feedback and we're sorry you had a disappointing experience with the app. We'll use this to improve. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Worst site I have ever played on and…

Worst site I have ever played on and that includes some of the unregulated sites that used to exist. My experience isn't from a couple of visits, its over years, 1000s of pounds, the games just don't pay anything and you never feel like you even have a chance, you might as well put your money in the bin. I have complained and you get the automated bullsh*t answer that we can't control our games, I play the same 3 games across multiple sites and although you don't win all the time, obviously, you do get decent wins on other sites and you get a feel of the games, not on this site, they also don't just drain your balance with no bonuses at all, or as mentioned by other people rubbish ones, I would avoid this site at all costs unless you like chucking money away.

10 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Phil. We appreciate your detailed feedback and are sorry to hear about your negative experience over the years. We understand your frustration with the perceived lack of wins and the bonus offers. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Terrible company I won £430

Terrible company I won £430. Still ain’t been paid out a month after! I have the email proof! PLEASE AVIOD !!!

1 December 2025
Unprompted review
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Reply from BetVictor Betting & Casino

Hi Sonny. We regret you've not received your winnings. We take payout delays seriously and will investigate this issue. Thanks for your feedback. Please feel free to e-mail us, via help@betvictor.com

Rated 1 out of 5 stars

Bet victor scam!

Bet victor, wouldn't accept my 5 pound bet on a draw at 2-1 then 2 minuits later it was 2-2, dirty scammy rats!

9 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience and appreciate you taking the time to leave a review. If you ever need assistance at all, please do not hesitate to reach out to us.

Rated 1 out of 5 stars

Put more money on than win

Put more money on than win,

10p for a spin yet you never ever win anything

Absolutely joke and pathetic this site.

9 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience and appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

Poorly run

I signed up to betvictor & after verifying I made my first deposit vie e-transfer. After completing the transfer through my bank, it was showing as pending on betvictors site. After contacting support I was told that it was rejected on their end and there isn't any reason that he saw? They also hold your deposit for 1-6 business days so it is essentially in limbo. I am unable to use their casino nor can I get my money back that they accepted

7 January 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear that you experienced issues with your first deposit, and we appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

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