Fabulous and knowledgeable! Baker saw Dr. Ann Sidley and her technician and I couldn't have asked for a better experience. Doctor Sidley had more knowledge than my regular vet and I could tell she t... See more
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DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's co... See more
Company replied
BetterVet is the very best. Not only convenient especially when you don’t have a car but such friendly high caliber service. The dr and assistant were wonderful. Gentle and kind answering any concerns... See more
Having the vet come to our house was great! Our vet was friendly and knowledgeable as well as patient with our anxious dog. However, when they told me that the bill came to over a thousand dollars ($1... See more
Company replied
Company details
Written by the company
Boston area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Boston, MA.
Contact info
60 Massachusetts Ave, 02115, Boston, MA, United States
- (617) 849-7111
4.4
Excellent
27 reviews
Hasn’t replied to negative reviews
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Fabulous and knowledgeable
Fabulous and knowledgeable! Baker saw Dr. Ann Sidley and her technician and I couldn't have asked for a better experience. Doctor Sidley had more knowledge than my regular vet and I could tell she truly cared as she assessed Baker's health. Both were tender and patient with my old guy; I couldn't have asked for more. 10 Stars.
16 December 2024
Unprompted review
Dr. Tucker and Sam were great!
I can't say enough good things about this service. I was able to schedule a same day home visit for my 17 year old cat who had a bad ear infection. Dr. Tucker and Sam were kind, professional, caring, and wonderful with my cat, who doesn't like many people, especially strangers who want to handle her. They used various techniques to keep her still and safe in order to perform a full examination and provide appropriate assent and treatment. Their instructions to me were clear and concise. During the course of their examination they found another problem that I was not aware of and addressed it immediately. The day after the visit Sam sent me a an email with a comprehensive summary of all care provided during their visit as well as results of the cytology studies and detailed instructions for home care. I have already referred this team to two other cat owners I know who are in need of a mobile Vet service. So pleasantly surprised, and glad I found this service. Will definitely be using them in the
4 November 2024
Unprompted review
All around excellent experience!
The person I dealt with on the phone was excellent! The Vet and his assistant were prompt, personable and professional. The explained everything and were very caring.
1 November 2024
Unprompted review
BetterVet is the very best
BetterVet is the very best. Not only convenient especially when you don’t have a car but such friendly high caliber service. The dr and assistant were wonderful. Gentle and kind answering any concerns I might have. Cannot recommend highly enough!!!Thank from me and Coco😁🐶❤️❤️
14 October 2024
Unprompted review
Bettervet not a good match
I opted for a mobile vet knowing the cost is 2-3 times the cost of a local office visit because I thought it would be less stressful for my pets. I have a 12 yo husky who Is starting to have hip problems. She loves people, is gentle with children. And has a sweet disposition.
Dr y and her assistant could not provide services because my dog was anxious around them. Even with trazodone and a muzzle they couldn't draw blood
The first visit I got flea treatment for both pets. For my husky I got ear medication, cleaner, 30 trazodone, 10 rimadyl for about $800.
Second visit I had to sedate my dog. When the team arrived i had to muzzle her. The assistant tried to pick her up and then laid on her Dr y was not able to draw blood. This cost $178 even though no services were rendered. Dr y told me we aren't a good match. We need a clinic where our dog can be rendered unconscious.
I agree they're not a good match. I was surprised to learn what a pet friendly visit means. Your pet must be docile or they leave . I believe the 5 minutes it took to scare my sweet husky was the most profitable.
We’ll look for a local independent vet.
26 September 2024
Unprompted review
Reply from BetterVet - Boston
Dear Catherine,
Thank you so much for taking the time to share your valuable feedback with us. We truly appreciate it and we are sorry to hear that your visit did not go as planned. We understand how important your senior pup is to you and we wish we could have been a better fit for their needs.
Please know that at BetterVet, we prioritize Fear Free approaches to ensure that our furry patients feel safe and comfortable during their visits. This not only benefits their well-being, but also the safety of our team and your beloved pup. We are sorry that the oral sedatives were not successful in calming your pup and we want to assure you that we have your pup's best interest at heart. In order to thoroughly examine and treat your pup, we do suggest injectable sedation. However, we do not currently offer this service.
We understand that our prices may be higher compared to traditional clinics, but this is because we have our staff come to you and provide medications in the convenience of your home. We want to assure you that the charges for your recent visit were for the travel fee to your home and the follow-up fee for the time spent attempting to examine your pup. We apologize if this was not clearly communicated to you and we always strive to provide transparent pricing.
If you have any additional concerns or would like to further discuss the charges, please do not hesitate to contact us at 888-788-1165 or support@bettervet.com. We are always here to help and we want to make sure you have a positive experience with us.
Best regards,
The BetterVet Team
Everything was perfect
Everything was perfect. I was nervous about my cat being seen by vets because he is a rescue from the streets and he can be aggressive and has anxiety. They were so kind and held him in such a perfect way they only his head was accessible. He growled the entire visit but he let the vet check him out and listen to his heart and lungs and even was ok for the shot he eventually needed. I was very happy with how good he was and how professional the vets were. Having a home visit allowed me not to have to push him into a cat carrier which would have been traumatic for him, being in a clinic with all the other animals and smells would have also been traumatic for him. He could run off into his own space when the visit was over and it lessened how much he had to go through. I will absolutely use this service again, not just for the convenience but for the peace of mind it had for my cat and me.
20 August 2024
Unprompted review
Great exp
My husky malamute suddenly had difficulty with his bag legs and I could not get him into the car to take him to the vet. I was able to get a quick televisit. The vet was very kind and thorough. He watched him walk and talked me through a plan to get his inflammation down which is working. Very kind and very thorough
30 July 2024
Unprompted review
Personal Service and Compassionate Care
BetterVet provided professional care for my older cat and handled her effectively, and provided a non-threatening experience for Emma. They performed a wellness exam and assessed her health through a blood test. The results came very quickly and my cat should respond well to the protocol. This service is indispensable and I recommend it very highly!
7 June 2024
Unprompted review
DVM Scott Perry has provided well…
DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's counsel. When engaging with BetterVet's tele-health, we line up appointments with Dr Perry's availability.
Whenever in search of proven efficacy further afield of our local vet care, a sounding with Dr Perry is our primary m.o.
28 May 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Hal! We're thrilled to hear that Dr. Scott Perry's well-measured advice has led to favorable outcomes for your adopted field retriever. It's great to know our tele-health services with Dr. Perry have been a valuable resource for you. We appreciate your trust in BetterVet!
Great team of Dr. Sidley and Tayla
Dr. Sidley and Tayla were wonderful - professional, friendly, patient and full of answers to my MANY questions.
They are attentive to
Mister's needs always with a positive attitude.
22 May 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Ann! We're glad to hear that Dr. Sidley and Tayla provided professional, friendly, and patient care. It's great to know they answered all your questions and attended to Mister's needs with a positive attitude. We appreciate your kind words!
The fact that a Dr and Vet Assistant…
The fact that a Dr and Vet Assistant came to the house to care for my senior dog, was an Awesome experience, just as thorough as an office visit but in your home. i have been telling every pet owner i know about Bettervet, I highly recommend.
30 April 2024
Unprompted review
Reply from BetterVet - Boston
Hey Janet,
Thanks a bunch for sharing your experience with us! It's awesome to hear that having our vet and assistant come to your house made such a positive impact for your senior dog. We're all about providing thorough care right in the comfort of your home, so it's fantastic to know we hit the mark for you. And we're super grateful for you spreading the word to other pet owners - word of mouth is the best recommendation!
If you ever need anything else or have more questions, just give us a shout. We're here to help!
Dr. Keyes
Dr. Keyes and the vet tech assistant were great with my cat, Luna. Prior to the visit, there was communication to set expectations of their arrival which helped me plan for my day. I did not sit in the room with them when they examined Luna but I barely heard a peep from her and heard them being so kind to her which was very reassuring.
27 April 2024
Unprompted review
Reply from BetterVet - Boston
Hey Paola,
Thanks for sharing your experience with Dr. Keyes and our vet tech assistant! We're delighted to hear that Luna's visit went smoothly and that you felt reassured by the kind treatment she received.
Communication is key, so we're glad our updates helped you plan your day accordingly. We strive to make every pet feel comfortable during their examination, so it's fantastic to hear that Luna did so well! If you ever need anything else or have more questions, just give us a shout. We're here to help!
BetterVet
Dr. Gollum was extremely knowledgeable and patient with my nervous cat. His tech was also very reassuring and ready to help. Very well prepared duo. I don’t have enough good things to say about the service we received :)
22 March 2024
Unprompted review
Reply from BetterVet - Boston
It's fantastic to hear such positive feedback about Dr. Gollum and his technician. We're thrilled that they could provide a reassuring and well-prepared service for your nervous cat. Knowing they made a positive impact and left you with nothing but good things to say really highlights the dedication and care we aim to deliver at BetterVet. 🐱💖
Thank you for taking the time to share your experience. We're here for whatever you and your furry friend might need in the future.
The two ladies were very nice and…
The two ladies were very nice and arrived early. But the exam took like 2 mins. Not worth the money.
24 February 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Magdalena, for taking the time to share your feedback about your recent experience with our team in Boston.
We're glad to hear that you found our staff to be nice and punctual, but we're sorry to learn that the exam did not meet your expectations in terms of depth and value.
We aim to provide thorough, comprehensive care that justifies the trust and investment our clients place in us. Your feedback is invaluable as it helps us identify areas where we can improve.
I was able to get a next day…
I was able to get a next day appointment and they were punctual, super sweet and super knowledgeable!
24 February 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Ronda, for sharing your positive experience with our team in Boston. We're thrilled to hear that we were able to accommodate a next-day appointment for you and that our team's punctuality, sweetness, and knowledge made for a great visit.
Ensuring timely and compassionate care for your pets is a priority for us, and we're glad we could meet your needs effectively. We appreciate your feedback and look forward to continuing to provide you with the high-quality service you deserve.
Comfortable and competent
Plenty of time to discuss concerns and friendly patient staff
16 February 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Christine, for your feedback on your experience with our team in Boston. We're glad to hear that you found the visit comfortable and our staff competent, with plenty of time to discuss your concerns in a friendly and patient manner.
Providing ample time for each appointment to ensure all questions are answered and concerns addressed is important to us. We appreciate your recognition of our staff's efforts, and we look forward to continuing to offer you and your pets the high-quality care and attention you deserve.
Reply from BetterVet - Boston
Thank you, Karyn, for highlighting the compassion, empathy, and care you and your pet received from our team in Boston. At BetterVet, these values are at the heart of everything we do, and we're so glad it reflected in your experience. Your trust in us to care for your pet means everything, and we're here to support you both with the same dedication and warmth whenever you need us.
Amazing service for my feral rescue.
I have a rescue feral cat that is very fearful and does not like to be approached or picked up so getting him to a vets office is nearly impossible. Having the vet come to my home to give him vaccines and his general annual check up is a tremendous help and likely the only way I would be able to get him the care he needs regularly. The doctor and technician are great and have been able to wrap him in a blanket to administer his care and exam. I love that they provide this in home service and they are so good at their work. They really care about our pets and do amazing work even with the tougher patients!
13 February 2024
Unprompted review
Reply from BetterVet - Boston
Thank you so much for sharing your experience with our in-home service for your rescue feral cat, Simon. We understand the unique challenges that come with caring for a feral cat, especially when it comes to veterinary visits.
It's heartwarming to hear that our doctor and technician were able to provide Simon with the care he needs in a way that works for him, minimizing his stress and fear. Our team is passionate about making veterinary care accessible and comfortable for all pets, no matter their background or temperament.
We're grateful for your kind words and trust in us to care for Simon. Looking forward to continuing to support you and Simon with the care and compassion you both deserve.
Kind and experienced
I felt very comfortable when the service and appreciated all my questions which were answered. I look forward to the next visit
10 February 2024
Unprompted review
Reply from BetterVet - Boston
Thank you for your kind words about your experience with our service in Boston. We're so glad to hear that you felt comfortable and that all your questions were thoroughly answered.
Our team is committed to providing not only the best care for your pet but also ensuring you have all the information and support you need. We're looking forward to your next visit and are here to continue offering the kind and experienced service you've come to expect.
Dr Ann Sidley is a superb Veterinarian…
Dr Ann Sidley is a superb Veterinarian and her Vet tech Tayla is great too.
13 February 2024
Unprompted review
Reply from BetterVet - Boston
Thank you for sharing your positive feedback about Dr. Ann Sidley and her vet tech Tayla. We're thrilled to hear that you had a superb experience with them in Boston.
At BetterVet, we pride ourselves on having a team of dedicated professionals who are not only skilled in veterinary care but also passionate about making each visit as comfortable and positive as possible for both pets and their owners. Your kind words are greatly appreciated, and we'll be sure to pass along your praise to Dr. Sidley and Tayla. We look forward to continuing to provide you with exceptional service.
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