I purchased a hard case for my Taylor GS Mini. Nathan ‘Noof’ spoke to me at length about the pros and cons vs the Aerocase I was considering- with no sales pressure at all. Kai assisted me with the sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service after my amp stopped working, fast and professional ,couldn't ask for a better outcome. No hesitation recommending them.5 stars
Five star place!!! Incredible sort of guitars!!! Amazing reports on each one with specifications, mesures and details, and prices are real world standars, its a wonderfull site construction!!! Its lik... See more
Positive experience despite me thinking that "in stock" meant it was in the shop. It was available from the warehouse so didn't get the product when I needed it. Staff did bend over backwards to t... See more
Company details
- Musical Instrument Store
- Drum Store
- Guitar Store
- Musical Instrument Repair Shop
- Piano Store
- Sheet Music Store
Information provided by various external sources
First opened over 35 years ago, Better Music is a wholly Australian owned and operated independent music store located in Canberra, ACT. We aim to provide you with the largest range of quality musical instruments, best prices and a high level of customer service during and after your purchase. In 2011, we launched our class-leading online store, and in 2013 we opened our doors to our brand new bricks and mortar store – the largest purpose-built musical instrument store in Australia. We look forward to doing business with you.
Contact info
18 Salamander Court, 2606, Phillip, Australia
- 02 6282 3199
- sales@bettermusic.com.au
- bettermusic.com.au
4.4
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first buying experience from Better…
My first buying experience from Better Music and totally happy with the experience. Guitar was shipped within 1 business day of ordering online, and arrived (well packaged) in Melbourne from Canberra in 4 days with a public holiday in between. Thanks guys!
31 January 2022
Ordered Thursday night late
Ordered Thursday night late, Delivered Monday afternoon in semi rural NW Sydney. Every item was perfectly packaged, and the thank you card was a pleasant surprise.
30 January 2022
Excellent purchase and item
Excellent purchase and item - Fantastic quality and the post-sales customer service from Better Music Team amazing
30 January 2022
Top notch.delivered without delay.👍
29 January 2022
Fast and easy
Very accessible website/store. Found what I was looking for quickly and easily and it arrived a few days later. Very reasonable prices too. Will shop here again.
29 January 2022
Super quick delivery, great products, great online info
Very happy with my experience with Better Music. Super fast delivery of item. Much quicker than expected. And I love the electric piano. I did a lot of research online before getting this model and I found the videos Better Music had comparing different makes and models invaluable in my decision making.
28 January 2022
Excellent price for my Gretsch guitar
Excellent price for my Gretsch guitar , prompt shipping and delivered very reliably. Very happy to shop with Better Music
28 January 2022
Very happy with the order
Very happy with the order. The items were packaged really well and arrived on time.
28 January 2022
Full marks
Fast service, a good price and I even got a handwritten card. Full marks to Better Music.
27 January 2022
Great pedal, good postage time and packaging.
Would have been 5 stars only there were better deals on the pedal I purchased from other retailers. There is seemingly no option to price match on their online shopping page.
27 January 2022
Perfect!
So easy to order, pay and quickly receive product. Clear info about how order was progressing too. Couldn’t have been any better thank you!
27 January 2022
Brilliant online service
Brilliant online service, easy to communicate with, and quick to respond to enquiries.
27 January 2022
Contents came as described
Contents came as described. Yet to test how they’ll hold up in actual use. Delivery was very fast.
27 January 2022
I received amazing service from the…
I received amazing service from the team at Better Music. I first asked if a guitar case was suitable to fit my guitar, and I received a prompt response confirming this would fit. Once I placed the order I had constant communication from Hope who updated me about the shipment of my order. The order arrived so much earlier than expected and the product itself is perfect! Thank you so much team, really appreciate the work you do.
27 January 2022
Thank you for delivering the piano on…
Thank you for delivering the piano on time and really nice, happy and friendly sales team.
26 January 2022
Its always an pleasant experience…
Its always an pleasant experience coming into BetterMusic, the service from everyone is natural, good and every needs are met- truly. I dealt with Bob and he is so jovial, happy knowledgeable and always has time for u.
Thanks a million and a great overall experience-all- always
Brian Beergah
26 January 2022
It took 8 months to receive my speaker.
26 January 2022
Reply from Better Music
Hi Brock,
Thanks for your feedback; manufacturing and supply shortages have been a common theme for nearly 2 years now, unfortunately your speaker was among many hundreds of products that we have had to wait months to see. 😕 The best we can do for our customers in your position is give regular updates to let you know of the delays and offer a refund at any time. Hopefully you're enjoying your speaker now!
- Morgan (Online Sales Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.