BetterMe: Mental Health Reviews 

The customer service team is very friendly and helpful :) I highly recommend them.

I asked to change my plan and the accommodations were made with no hesitation and no issues. Fast and easy. Thank you for your help!

BetterMe–aptly named–has helped me developed a secure attachment style and navigate my relational grief.

I would like to thank an extraordinary worker by the name of Sherry. Dr. Sherry has been an anchor in some of the most extenuating circumstances of my life. Such as homelessness, my unaccompanied youth crisis, and so much more. I speak to her as though she were the mother I never had. If given a choice I would choose her all over again as my supporter.

After becoming secure, I decided to stay on BetterMe because Dr. Sherry. I’ve learned through her guidance my investment, or as she would say my “words,” are mine. She has taught me my worth is constant, and not contingent on others capacity.

For those with a high-functioning anxious attachment: You can love someone from a past relationship while accepting the end and looking forward to the future. Keep in mind relationships aren’t meant for one person to carry another’s growth/over-function. Give yourself the demonstration of worth they denied, and may have failed to provide.

Thank you BetterMe. An app synonymous to self-improvement.

Thorough and responsive. Listened to my point of view. I really didn't appreciate the auto-renewal without much notice, and made my case. They listened and were responsive to my reasons and also did their best to take care of my primary concerns. They offered me a good option to meet in the middle.

The customer service was outstanding — super quick responses and incredibly helpful throughout. I love my items. I couldn’t recommend this brand enough!

Great service. Understanding customer service. Thanks.

DON’T SIGN UP!!! I used this for about 6-8 weeks, in early 2025, it was okay, mediocre at best, you can find the same stuff for free on YouTube. I cancelled my subscription in May 2025, because I didn’t see the value in it. Since then on 4 separate occasions, at a frequency of every 3 months, I’ve been charged an amount of $94.85. That math isn’t adding up at a monthly subscription rate of $6.99/month. I’ve contacted customer support multiple times now, with no response or success, or my refund. I want my refund of $379.40 ASAP!!!

I like the night vives the app has.
I like the reading, the draws in the emotion's descriptions. As a person who doesn't understand emotions that helps a lot to find the right exercise.
Continue the good job and thanks for helping people.

I love this app, customer service is amazing and betterme helps me to build my dream body! I use it in the gym few times a week.

A very nice app. I have started doing exercises from it each morning and it helps to feel better. The customer service is really good and they listen and help

I love the exercises, they help me have strong mobility and health. And the customer service team is just amazing! They are always so helpful. I feel like this app will be with me for the rest of my life.

Scammers. Do not follow or sign up on their website. They will set you up on a regular payment plan through PayPal. Shameful.

I bought a discounted first subscription when I was in a not-so-good place, hoping to be able to use it for a little relief. Unfortunately, with all things in the equation, I was unable to; I even missed that a normal-price automatic renewal was on the way and got charged. When I tried to get a refund thinking I wouldn't be able to use my subscription anyway, especially because I didn't realize they have an Android app, BetterMe team was very considerate and helpful, despite their unchanging policy of the unrefundable automatic renewal--they gave me a 3-month extension free of charge. The kind gesture got me started, because I don't want to waste the sincere offer that made me think I could work on myself to get better. Now, I've been enjoying the process with all the features. Thank you, BetterMe!

Originally signed up to the betterme mental health thinking it was betterme, realised it wasn't the same app and contacted customer care, though it took a couple of days to recieve a response, my request to switch my subscription over to betterme was met with polite understanding and excellent customer care. Wouldn't be a fan of the mental health app for what's offered personally but betterme is fantastic and so is the team, thanks folks!

Unfortunately, because of back issues, I was not able to do the chair yoga exercises. That was disappointing. But Better Me was willing to refund the money I paid which was very much appreciated!

At the end of 2024, I noticed that BetterMe had withdrawn a total of €490 from my account over the course of the year, after I paid for a single trial session in January 2024 of my own accord. That same day, BetterMe also withdrew a larger amount from my account for a so-called coach, who never contacted me, but whom I ended up paying for throughout the entire year. The trial session also turned into a fixed subscription with a coach, supposedly because I clicked on an email that automatically landed in my spam folder????

However, I did not receive any reminders over the course of the year, yet approximately €120 was withdrawn from my account every three months. After filing a complaint with BetterMe, they refunded €180 out of the €490 as a gesture.

Now, today, another amount has been withdrawn from my account, even though they informed me last week that our "contract/subscription" had been canceled??? Can you explain how this is happening again? What needs to happen is that the full amount you have withdrawn from my account without my consent must be refunded, and no further withdrawals should be made.

Last week, you told me that this site has nothing to do with fraud, but can you explain to me how it is that you are crediting my account again???

I have been deal with the team from BetterMe over the past week with a matter which I was keen to resolve. I am please to say that within the week everything has been solve. I found this very refreshing and much appreciated.

I realised today that my subscription was not properly cancelled after 6 months. Rather than argue with me and point at contractual clauses, BetterMe refunded me completely as they realised it was an honest mistake. Fair play to them! Thanks

Fast & efficient reply and follow-up. My complaint was handled to my satisfaction. I am very appreciative.

Great prompt customer care when requesting to cancel subscription. I have no complaints about the app, I just didn't use it.