I absolutely love my box all be it I felt slightly mis lead by the advert and pictures of what comes in the box. its slightly annoying getting card decks half a pack at a time and ive not received my... See more
Company replied
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I am about to receive my second journaling box and looking forward to it. The pen contained in the first box was faulty but the rest of the products better quality and attractive. The instructions a... See more
Company replied
Not impressed at all. I’ve signed up for a 12 month journaling subscription September time last year. Using brexit as an excuse is pathetic. Source your goods elsewhere. So, one box finally arrive... See more
Company replied
I've had trouble getting into the journaling but I will persist and get it done. I must admit the products are all great except the ballpoint pen doesn't work xxxxx
Company replied
Company details
Written by the company
We make, curate and distribute quality home entertainment with different kind of subscription boxes. We take care of and value people’s free time!
Contact info
Via Tito Speri 8, 29154, Milano, Italy
- betterly.com
3.6
Average
157 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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The parcel arrived intact
The parcel arrived intact. Everything was well wrapped so protected. Really lovely things inside.
11 November 2020
Reply from Betterly
Hi! Thank you so much for this lovely review, we really appreciate the time you dedicated to us :)
Reply from Betterly
Hi! Thank you very much for these kind words. We're really happy you liked the content our boxes!
Disappointed
Felt that this months package was a bit light on supplies and things to do. Not sure it was worth £24.99.
10 November 2020
Reply from Betterly
Hi Sue, thanks for reaching out to us. We’re sorry that you didn’t like the content of this last box. Based on this review, rest assured that we’ll do our best to improve our offer. It’s key for us to receive such valuable feedback. Thank you!!
I was disappointed with how little was…
I was disappointed with how little was in the box for the price it cost.
10 November 2020
Reply from Betterly
Hi TM, thanks for reaching out to us. We’re sorry that you didn’t like the content of our box. We’re constantly striving to do better and your review will help us improve day by day.
Don’t forget that if you’re not satisfied you can return the box no later than 14 days from delivery: it’s very easy. Fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team will refund your payment as soon as the form gets received.
Really happy with the products that…
Really happy with the products that were sent and looking forward to start my expressive write with the products and help guide provided
10 November 2020
Reply from Betterly
Hi Kay! That's fantastic. We're over the mood you like our products. Thank you for the time you dedicated to us posting this beautiful review.
Reply from Betterly
Hi Charmaine! That's fantastic news.
We're so happy that you liked the product, it's truly the best feeling. And thanks for posting this wonderful review!
I am still awaiting a reply to my last…
I am still awaiting a reply to my last email. Product was cheap and there is no way I would give this as a present. I am awaiting a label to return it to you and a full refund.
10 November 2020
Reply from Betterly
Hi Susan, thanks for reaching out to us. We’re sorry you didn’t like our product and we’ll do our best to improve. Our customer service team will process your refund request asap.
Very poor value for money!!
Very poor value for money!!! i wont be buying again and will not recommend this product
4 November 2020
Reply from Betterly
Hi Beth, we’re sorry that you didn’t like the content of our box. What didn’t you like exactly? Understanding what didn’t wart could help us improve. We take feedback very seriously.
Also don’t forget that you can return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
The journaling set arrived...... LOL
The journaling set arrived, i had to laugh, a throw away biro, 3 markers , 2 small notebooks and a few paper clips, about £5 in a stationary shop or amazon.
You can apparently return this if you want....... to Italy :)
Anyway i had already decided to cancel, i could not get into the subscription section of my account page, and they had a hap hazard way of charging that i didnt like, the joke in the box just confirmed my feelings.
4 November 2020
Unprompted review
Reply from Betterly
Hi John, we’re sorry that you didn’t like the content of our box. We’re constantly striving to do better and your review will help us improve day by day.
Our customer service will be happy to assist you when it comes to returning the box. You can do it no later than 14 days from delivery: it’s very easy. Fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team will refund your payment as soon as the form gets received.
Cheap tat
Rubbish stuff arrives, nowhere near the value that you pay. It's just pound land garbage. Customer service doesn't read your messages before replying and the website doesn't work properly. Can't cancel my subscription because it's not showing that I have one.
3 November 2020
Unprompted review
Reply from Betterly
Hi Kate, we’re sorry that you didn’t like the content of our box.
If you want, you can return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
Because one is what you present and…
Because one is what you present and another different thing you recive !very disappointing!
29 October 2020
Reply from Betterly
Hi Geo, we’re sorry that you didn’t like the content of our box. We’ll work on it! Consider that the ads show sample products, but everything that you saw will come with one of the remaining boxes at some point in this journey.
If you want, you can return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
Excellent products
27 October 2020
Reply from Betterly
Hi Joy! Thank you very much for this review, it motivates us. We're so glad you like our series of boxes and we hope to get the 5 stars in the future!
Did not feel it was value for money
27 October 2020
Reply from Betterly
Hi Karen, we are sorry you didn't like our series. We take your review very seriously and are already taking steps in order to improve our services. We will put every needed effort to achieve a better rating next time and we hope you'll give us another chance :)
Brilliant content
Brilliant content, loved all the things inside including the booklet to help! Little bit of a delay getting my package but was beautifully packed .
27 October 2020
Reply from Betterly
Hi Hayley! Thank you very very much for posting this review. We've taken note of the delay (sorry about that!) and will try to do better next time, we promise. We're so happy you liked the curation of our boxes!
I love the idea of this
I love the idea of this, it,s a lovely box full of quality items and i look forward to using it.
27 October 2020
Reply from Betterly
Hi Catherine! Your review fills us with joy and motivates us to do even better. Thank you very much!!
amazing product really lovely and well…
amazing product really lovely and well presented
27 October 2020
Reply from Betterly
Thank you very much for this amazing review. Hope you'll enjoy the rest of the series :)
The package arrived in very bad shape.
27 October 2020
Reply from Betterly
Hi Fraser, thanks for reaching out to us. We’re sorry the box arrived in bad shape. Our customer service should have contacted you to solve this issue. We hope everything got solved pretty smoothly. Alternatively, you can always return your first box no later than 14 days from delivery. To do it, fill in the return form that you find here (uk.betterly.com/return) and send it to: customer.uk@betterly.com, our customer care team is here to find the best solution for you and will refund your payment as soon as the form gets received.
Rubbish a lot of money for so little
27 October 2020
Reply from Betterly
Hi Denise, we are sorry you are not happy with your box. If you want, you can always return your first box (no later than 14 days from delivery). You just need to fill in the return form that you find here (uk.betterly.com/return) and send it to customer.uk@betterly.com. You’ll get a refund as soon as the form gets received.
If you want to help us with further feedback, please do! Drop a line at customer.uk@betterly.com, we’re all ears!
I'm am writing to tell you I haven't…
I'm am writing to tell you I haven't received my second load of crystals yet 3 payment have been taken out now and only received 1 box????
13 October 2020
Reply from Betterly
Hi Tiffany! Thanks for reaching out to us, your feedback is much appreciated. We are sorry for the delay of box n.2, unfortunately some went out of stock and yours was one of them. But it’s coming, almost to your house! Payment wise, we had a look at your account, our customer care team will reach out to you to solve the issue.
Best,
Tommy
Complete Rip Off
I bought a Journaling subscription box from them, and was really looking forward to receiving my first box. Disappointed was an understatement, all I got was a small exercise book a nightmare to write in as its 9cm wide and 16.5cm long, (certainly not going to last a month) a really cheap tacky pen. 6 clam clips and a washi tape which is a horrid brown colour, and a cover for the notebook, all of which I could have purchase on amazon for less than £10. Considering how much I paid for this box I was expecting way more.
Cancelling my subscription, but doesn't seem to want to online, not easy like they claim.
6 October 2020
Unprompted review
Reply from Betterly
Hi Sarah, we are sorry you are not happy and we truly appreciate your feedback. If you want to further help us to improve, email us at customer.uk@betterly.com and a customer care agent will contact you.
Lastly, consider that you can always return your first box (no later than 14 days from delivery). You just need to fill in the return form that you find here and send it to customer.uk@betterly.com. You’ll get a refund as soon as the form gets received.
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