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Better Impact Reviews 419

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the software to be a fantastic and comprehensive tool, making volunteer management much easier and more efficient. They appreciate its user-friendly interface, high customizability, and the robust tools it provides for daily work, including scheduling, communication, and tracking volunteer activities. The platform helps organizations recruit and manage volunteers effectively, centralizing hours, schedules, roles, and reporting, which saves time and empowers volunteers. Many users also highlight the excellent support and continuous improvements, along with convenient features like the online chat function and helpful user groups. However, some people mentioned that certain features are rudimentary or limited, such as the restricted use of merge tags and issues with handling group volunteering hours. There were also concerns about the lack of automated shift notifications and design flaws with feedback fields, which can make the feature nearly useless for tailored questions. A few other people also felt that the app was not as easy to navigate as other volunteer apps and wished for an administrative app for quick changes.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software for being easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and responsiveness. Customers... See more

Service

People report positive experiences with service, finding it convenient and helpful for volunteer management.... See more

Application

Customers had positive experiences with the app, finding it user-friendly and very useful for tracking... See more

Website

Customers consistently note positive experiences with the website, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BetterImpact is a fantastic piece of software. It’s easy to use, highly customisable, and gives you the tools to manage volunteers effectively and efficiently. I’ve looked into other platforms, bu... See more

Rated 5 out of 5 stars

I have been using BI for 3 years and it has made a huge difference to the time I spend doing rotas. Its easy to send emails to specific volunteers and to all when needed. Volunteers find it easy both... See more

Rated 5 out of 5 stars

BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily wo... See more

Company replied

Rated 5 out of 5 stars

I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.

Better Impact

Written by the company

We're Here to Help!
Better Impact is a small but global company that believes in helping nonprofits, charities, NGOs and government agencies achieve more by providing use easy to use, purpose-built technology, over the top support and innovative educational platforms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly intuitive

Highly intuitive. Making volunteer recruitment, management, engagement, evaluation, and volunteer program review so much more powerful.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

I have used Better Impact for 6 years and have found that their response time is accurate when asking a question. Though sometimes the system can't do what I am asking, they will suggest some option to get a similar result.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Better Impact

Better Impact, and more specifically Volunteer Impact is what got our medical volunteer program through Covid. The system switch for our 300+ volunteers in 2019 was nearly seamless and everyone who made the swap with us has been very happy. Non-volunteer management staff find it easy to use and navigate even when they are not in and out of it every day. The flexible set up allows us to pivot on a dime when a change needs to happen and the variety of activity set ups helps us customize volunteer set up for ever kind of clinic that we have. I cannot speak highly enough of this product and how it has impacted our volunteer operations.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Keep up the great work, BI!

I've been using Better Impact going on five years now, and it is the most complete volunteer management program I've used in my nearly 35 years of coordinating volunteers.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Better Impact is still one of the most…

Better Impact is still one of the most competitive applications for volunteer engagement and management. With its capacity to have user self-direct their customisation without the need of paying additional or having to raise IT tickets, teams can quickly add-in features as they grow, or the need arises. I've successfully used this product now for 4 years and whilst there are some improvements, I'd love to see there are options to voice these through their feedback feature, to which they respond once it has been created. I've reviewed various other programs and this one still provides more benefits at a competitive rate.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Better Impact software is a life saver

Better Impact software is a life saver. When I started working at this job, I had no idea what Better Impact was about, then I started taking all the eLearning trainings, when I was requested a report, I emailed the crew from Better Impact and they are on point to help you, give you ideas on how to or go aground. They surely do facilitate our progress in knowing where to go or what to do to resolve the issue. Thank you.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

This site is awesome for offering the…

This site is awesome for offering the ability to create and sort volunteers based on interests or qualifications. It makes pairing people so much easier and its pretty quick to learn how to set up.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

What can't it do?

We have been using Better Impact for a few years now, though I keep learning more features and more aspects of it. It can do so much more than I realize and has honestly made the management of volunteers that much easier for both us and them. Thank you!

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Great VMS

This software has made managing volunteers so much easier! The staff are always willing to help and they made the transition process very smooth and easy to follow. I never felt lost!

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Impressive continuous improvement and functionality

I've been using Better Impact over the past 6 years in a variety of volunteering organisations. What impresses me is the continued improvement of the software built on the needs of both volunteer managers and their volunteers. It continues to become more responsive, adding more functionality, but without complexity, which saves us time and allows us to better build cohesive and well-functioning volunteer teams.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Co-ordination made simpler!

Recently running my department's volunteer programme, I find Better Impact a simple yet broad and multipurpose way of recruiting and structuring our volunteer teams.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Better Impact continues to impress me…

Better Impact continues to impress me with its versatility for our needs. Managing volunteers in a continuous capacity and significant seasonal events nationally. Each has complexities, requirements, and restrictions, and we have been able to work with this software. The online support by staff is greatly appreciated and efficient. The online resources are well-constructed and easy to follow, and the software is very user-friendly and easy to learn on the fly. There are always areas for improvement, and it would be nice to have updates to be more regular. It would also be great for more adaptability for the different regions (countries). SMS out-out versus the current op-in would be advantageous.

18 October 2023
Unprompted review
Rated 4 out of 5 stars

Better Impact is a great software tool…

Better Impact is a great software tool for managing a volunteer base. After personally using it for over a year, I'm still finding new features to incorporate into our program. The one drawback - I wish they make the app a little more user friendly (less redundancy in clocking in, etc) and I wish they released new features more frequently! Overall - I am happy with this platform and would recommend it to others!

11 September 2023
Unprompted review
Better Impact logo

Reply from Better Impact

Thanks for taking the time to comment Jordan. A decent chunk of our product development resources has been dedicated to updating backend infrastructure lately. Although it doesn't produce any exciting features we can add to our brochures, it helps us continue to upgrade our security posture and keep our performance and reliability high as we grow in members. However, we do expect our efforts in 2024 to deliver more that's new and you can actually see (and use).

Rated 5 out of 5 stars

Better Impact Rocks!

I have been using Better Impact for almost 4 years. We have a large volunteer pool and bring in about 3,500 applications a year. This is the only platform that I believe can manage this quantity for the price point they offer. Just over two years ago our organization decided to move away from Better Impact. A few long months later we ended up coming back because we knew we had made a mistake. We appreciate Better Impact and what they offer for the price.

5 September 2023
Unprompted review
Better Impact logo

Reply from Better Impact

Welcome back Blair! Our door is always open.

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