Better Reviews 1,969

Agent Daniel was very professional and courteous with step by step updates which the entire process simple.

Is there a more miserable lender on the planet???
Try communications that are very clear and given to your agent in a timely manner! Nothing in return!
Watch as your closing date approaches and you still get a lot of blah blah instead of real effort to close on time. Then watch after the loan FINALLY comes through BUT they hold onto your money another week or more for their own gain,
If you pay more at another Lender such as Cap Center, it's totally work a few extra dollars to have them professionally handle your loan rather than lose a property.

Once again, refinancing with Better was an incredibly easy and transparent process. It is very easy to sign up and monitor rates via their online portal with full visibility into the potential costs and fees involved. When the right combination of rates comes along, locking the rate and moving forward is only a few button clicks away. From there, the portal provides easy-to-follow guidance to upload documents, answer questions, and interact with your loan consultant and financial team.

I have used Better for a couple refinances and a purchase and have found it to be an excellent combination of rates with low fees and closing costs.

It was a great experience. It was a breeze to use their system. David and Sonia held our hand along the way. Thank you for getting my family our dream home. We could not have done it without you. So many lenders turned us down but you guys made it happen!

Great experience. Quick and responsive.

Tate did not help at all if u r application cancel they don’t return u r 500

Significant and inconsistent handling of tasks leading up to approval. Some were reviewed daily, others took 3-5 days.

Funding date was misleading. The title company blamed Better by only funding the loan at the end of the day which affected their ability to distribute the funds. However, they didn't even distribute the funds early the next day...the title company barely met the deadline for distributing funds the day after the funding date (and that required a phone call).

I can’t recommend Better enough. Jamie Flude’s support was invaluable, he has the patience of a saint and is a true credit to the company. I love that the service is free to use and referral rewards are even more appealing. All the while Jamie was not at all pushy compared to other brokers- their service truly sells itself. My initial purchase fell through but Jamie picked my account right back up and provided me invaluable support on my second purchase that completed today.
I have and would recommend Better and I look forward to using again in the future. Thanks Jamie, you made my first house purchase a much more pleasant experience than it could have been otherwise.

This process was as expected tedious at times. Lori Mason and Michael Tadlic made it easily bearable with timely feedback. They navigate the system effortlessly through closing we are now happy homeowners.

Everything was so
Easy to do with their system. The people was in contact with were great and made for an easy transaction! Would recommend

Professional team that kept us informed on progress and expedited communicating new tasks daily, which enabled completing the process very smoothly.

They wouldn't use my self-employment income and wouldn't tell me what was not showing in my tax returns. Such a waste of time. They better refund me the $500 start up fee.

It was so easy dealing with Better. It was a smooth process and would definitely use them again. They have great workers that make sure you are taken care of. I worked with Robert & Jesus and they both made sure everything was taken care of.

Easy, great communication, and good web interface.

Great experience, very easy!! Better advertised a rate that was really competitive. I was afraid it would be a bait and switch, but I was wrong. We locked it in and it was smooth sailing throughout the whole process. I am a business owner, so I had to upload a lot of information, but they made it easy with their portal. We went from Application to Closing on a refi in just 3 weeks!

Had some great reps. helped me through a lot of stuff I couldn’t do myself. So I appreciate all the help.

Transparency and sound communications.

Zero if able! dont bother with a 2nd mortgage from these clowns. Strung me along for over a month and half because they don't know how to underwrite their own programs the say they have. Garbage

The service worked well for us. And the people we dealt with in their system were very helpful

Ebony and Jared were very responsive, professional, and knowledgeable. They took care of everything. Super easy to work with them.