So I only recently started playing with these guys Now I only publish accurate reviews and positive and my honest opinion on the Casino I can 100% verify this is a very legit Site jackpots can... See more
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Always quick withdrawals,lots of free spins. I haven't opinion about customer service, only because there was never a reason to contact them even though I play every day.
I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
Some customer service staff ! Need some training and have sobe human interaction! And not on I know your frustration but read rhis and read that ! With other words I'm not interested!! Money us in !!... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great experience would highly recommend…
Great experience would highly recommend to anyone that I know
1 August 2026
Reply from BetMGM UK
Hi Susanne,
Thank you for your fantastic feedback.
We are thrilled to hear that you had a great experience with us.
Your willingness to recommend BetMGM is the highest compliment we could receive, and it is greatly appreciated.
We are committed to providing an enjoyable and rewarding experience for all our players.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Adam,
Thank you for your fantastic feedback.
We are delighted that you consider us a brilliant online bookmaker.
Our goal is to provide a first-class experience for our players, and we are thrilled to receive such high praise.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Steven,
Thank you for such wonderful feedback.
We are thrilled that you consider our site to be first-class.
Providing a brilliant experience for our players is our highest priority, so your kind words are greatly appreciated.
Kind Regards,
BetMGM
Was very easy to get started and the…
Was very easy to get started and the payout was only a few hours.
7 August 2026
Reply from BetMGM UK
Hello Richard,
Thank you for your great feedback!
We are delighted to hear that you found it easy to get started and that you received your payout so quickly.
Providing a smooth and efficient experience for our players, from registration to withdrawal, is a top priority for us.
Kind Regards,
BetMGM
good games
good games , quick payouts , and reasonably fair with the give and take of winning and losing .
I don't mind losing , as long as there is a chance of winning , and its not take take take , and betgm are pretty fair .
1 August 2026
Reply from BetMGM UK
Hi Michael,
Thank you for your wonderful feedback!
We are delighted to hear that you are enjoying our games, appreciate our quick payouts, and find our platform to be fair in its give and take.
We are committed to providing an enjoyable and transparent gaming experience for all our players.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Tony,
Thank you for taking the time to share your feedback regarding our selection of games.
We are sorry to hear that our current game library did not meet your expectations for originality.
We are continuously working to enhance and expand our portfolio with new and exciting titles to improve the player experience.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
1 to 4 hours for withdrawal
I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours!
50£ turned into 210£ in a couple of hours also! Thank you MGM.
Re-edit: seamless joyous experience, instant execution of all commands at any given time. Far far superior to any Betting Shop Terminal. Or any other betting shop website that I've tried before. The best.
And also, unlike other betting shops, this one really doesn't seem to be a swindle. Winning seems a breeze. Which is very confusing. So far so good, great couple of days. Withdrawal can take less than 1 hour sometimes.
8 August 2026
Reply from BetMGM UK
Dear Valeriu,
We acknowledge your delightful feedback about the speed of your withdrawal and your significant winnings. We are thrilled that your experience surpassed what you anticipated, turning a good session into a great one. We always strive to process transactions promptly and offer an enjoyable and rewarding environment for our customers.
Kind Regards,
BetMGM.
Cancelled my ante-post bet after 6 months without asking
I placed an ante post bet on Labour to win next general election at 5/2 for a fair stake (more than 3 figures). Today MGM emailed me saying they've changed their platform, some open bets are cancelled ..... including mine!! When I went on their help chat, they shoved me off with promises of it being looked at - but instead just re-sent the original email. I understood bets are legal contracts and they can't cancel without mutual consent, they would need to offer me a cashout compensation at least since Labour is now about 6/4. I put the bet on 6 months ago so they've also held my money for that time. I think they are absolutely taking the mickey and have totally lost credibility
7 August 2026
Unprompted review
Reply from BetMGM UK
Dear Tim,
Thank you for bringing this serious issue concerning a cancelled wager to our attention. We sincerely regret the frustration and inconvenience caused by this situation, particularly after funds were held for a significant period. The handling of all wagers affected by the platform migration is undergoing a thorough review to ensure a fair resolution is reached.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM.
Good games and small wins help reach…
Good games and small wins help reach the targets for promotional free spins.
31 July 2026
Reply from BetMGM UK
Dear Carla,
We appreciate you sharing your observations about the games and promotions. It is great to know that the gameplay helps in achieving the targets for our promotional offers. We will continue to offer a variety of games and promotions designed to be rewarding for our players.
Kind Regards,
BetMGM.
The site is very easy to navigate
The site is very easy to navigate and fast withdrawals
7 August 2026
Reply from BetMGM UK
Dear Wayne,
We truly appreciate you highlighting the ease of navigating our site and the fast withdrawal process. It's great to know that these key features are enhancing your experience. We continuously strive to provide a seamless and efficient service, and your comments affirm our efforts in these areas.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We appreciate you sharing your great feedback and five-star review. We are delighted to know you find the site and the jackpots to be fantastic. Our goal is to consistently deliver an excellent gaming experience with rewarding prizes.
Kind Regards,
BetMGM.
Great place to be .loads of choice
Great place to be .loads of choice, lots of little treats too would recommend
7 August 2026
Reply from BetMGM UK
Dear Jason,
We appreciate you leaving such great feedback. We are so pleased that you are enjoying the variety and the little extras we offer. Our team works hard to create a fun atmosphere, and we're glad this has been your experience.
Kind Regards,
BetMGM.
very good very understanfing
very good very understanfing. wish there was a person to speak to.. bur good..
7 August 2026
Reply from BetMGM UK
Dear Mr. James,
We are delighted to hear that you found our service very good and understanding. We empathise with the desire for direct personal communication, and we aim to make our support as accessible as possible. Our dedicated support team is available via live chat or email to assist with any further queries you may have.
Kind Regards,
BetMGM.
Poor and bad
Poor and bad! Not give money for stress, is not fun! If dont belive me try and you il feel it! All game is manipulate it, no room for joy!
7 August 2026
Unprompted review
Reply from BetMGM UK
Dear Marian,
Thank you for sharing your feedback regarding your gaming experience. We understand how frustrating it can be when a game doesn't bring the enjoyment you expect and causes stress. We want to assure you that all our games are provided by regulated developers and operate with certified Random Number Generators to ensure fair play for all.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We acknowledge your feedback regarding your overall experience. It is certainly disappointing to hear that you found it to be an "all round shambles". Please feel free to contact our Customer Support team to provide more specific details about what went wrong so we can investigate and address your concerns.
Kind Regards,
BetMGM.
A good place to go for a few games
The first thing was the bonus that got me interested as I join and play the button and navigation was easy to follow and access there wasn't any lag on the game and fun to play
7 August 2026
Reply from BetMGM UK
Hi William,
We're so glad you're enjoying your time with us and found everything easy to use and fun.
We always aim to provide a smooth and engaging experience.
Please don't hesitate to reach out if you ever need anything at all.
Regards,
BetMGM
Reply from BetMGM UK
Hi Alan,
I can certainly understand how incredibly frustrating and disappointing it is when you're playing and the bonus features you're hoping for just aren't appearing. It can truly take the enjoyment out of the experience when things don't go your way.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns. I want to help get this sorted for you.
Regards,
BetMGM
Reply from BetMGM UK
Hi There,
We're so pleased that you're enjoying our promotions and finding a wide range of games that you like.
It means a lot to us to know we're providing an enjoyable experience for you!
Regards,
BetMGM
Reply from BetMGM UK
Hi Paul,
It's great to hear you're enjoying our app!
We truly appreciate you taking the time to share your thoughts.
I can certainly understand your perspective regarding rewards, and it's important to us that all our players feel valued.
We're always working to provide exciting promotions and rewards!
Regards,
BetMGM
Everything was fine with depositing and…
Everything was fine with depositing and playing my favourite slot games. But the past weeks especially this week I have been really frustrated with the constant problems with trying to get the bonus free spins as the game keeps crashing neading reloaded but I have been unable to get the issue resolved. Can you give me a reasonable answer to what's happening regarding this. Thanks
27 July 2026
Reply from BetMGM UK
Hi Duncan,
It's truly disappointing when a smooth gaming session gets interrupted, and I'm very sorry you've been having such a difficult time with this.
While the bonus free spins themselves are a random feature within the games, any technical issue preventing you from experiencing them properly is certainly not what we want.
Should you face these technical problems again, please do reach out to our support team right away through live chat.
Regards,
BetMGM
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