So I only recently started playing with these guys Now I only publish accurate reviews and positive and my honest opinion on the Casino I can 100% verify this is a very legit Site jackpots can... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently joined up , will not be using again , I deposited £300 played gates of olympus on 25p spins , no bonus and only 8 base hits , maximum £1.50 🤨🤨🤨 that's 1200 spins !!! Shocking is a massive... See more
Always quick withdrawals,lots of free spins. I haven't opinion about customer service, only because there was never a reason to contact them even though I play every day.
Company replied
I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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This is the best gambling app
This is the best gambling app. So straight forward , no waiting . All around brilliant
12 August 2026
Reply from BetMGM UK
Hi Jessica,
Thank you for the brilliant feedback.
We are delighted to know you find our app straightforward and efficient.
Our goal is to provide a seamless and enjoyable experience for our players, so your comments are very much appreciated.
We look forward to welcoming you back soon.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you very much for your kind words.
We are delighted to hear that you find our site easy to use and are pleased with the speed of our withdrawals, as these are key areas we focus on for a great player experience.
We appreciate your feedback and look forward to welcoming you back.
Kind Regards,
BetMGM
As soon as you make a big withdrawal…
As soon as you make a big withdrawal they want to talk about kyc, security checks and block your account. But when you’re making deposits it’s no problem.
11 August 2026
Unprompted review
Reply from BetMGM UK
Hello Zakiii,
Thank you for sharing your feedback regarding the timing of our security and verification checks.
We understand that it can be frustrating when these checks seem to coincide with a withdrawal request.
These security checks, often known as Know Your Customer (KYC), are a standard regulatory requirement for all licensed operators and are crucial for protecting both our players and our platform from fraud.
Our commitment is to complete these necessary verifications as smoothly and quickly as possible while upholding our security and licensing responsibilities.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
The free wheel is cool
The free wheel is cool, glad winnings arnt locked to a certain game, 4 star because how long withdrawal took but great site all in all
11 August 2026
Reply from BetMGM UK
Hello Luke,
Thank you for your review and detailed feedback.
We're pleased you're enjoying the Golden Wheel and the flexibility of its rewards.
We also appreciate your comments regarding the withdrawal time.
While we aim for all withdrawals to be processed as quickly as possible, they are subject to standard internal and banking checks, and we are continuously working to make this process even faster.
We're glad you think it's a great site overall and hope you continue to enjoy your time with us.
Kind Regards,
BetMGM
play somewhere else.
12 August 2026
Unprompted review
Reply from BetMGM UK
Hi Edward,
Thank you for sharing your feedback.
We understand that you've had an experience that leads you to suggest playing elsewhere, and we are sorry to hear this.
We continuously strive to improve all aspects of our service, from game offerings to customer support, based on player insights.
Our goal is always to provide a positive and engaging environment for all our players, and we are committed to enhancing their experience.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Kyle,
That's wonderful to hear!
We're thrilled you're having such an amazing time with us.
Kind Regards,
BetMGM
I played for 20 minutes and got a big…
I played for 20 minutes and got a big win! Also I love that you can cash out and withdraw. No gimmick. Comes into your bank within 4 hours
4 August 2026
Reply from BetMGM UK
Hello Jake,
That's fantastic to hear, and congratulations on your big win!
We're delighted you found our withdrawal process to be quick and straightforward.
Providing a fast and reliable cash-out experience is a top priority for us.
Kind Regards,
BetMGM
Great customer support and very quick…
Great customer support and very quick withdrawals five stars
11 August 2026
Reply from BetMGM UK
Hello Kieran,
That's wonderful to hear.
We're delighted that you've had a positive experience with our customer support and found our withdrawal process quick.
Thank you for your five-star rating.
Kind Regards,
BetMGM
Quick deposits..slow withdrawals..not a…
Quick deposits..slow withdrawals..not a bad website quite easy to navigate.
However withdrawals always pending but deposits are immediate..this needs to be addressed as most gaming sites pay out immediately
11 August 2026
Reply from BetMGM UK
Hi James,
Thank you for your feedback regarding the speed of deposits and withdrawals, and for your positive comments on our website's navigation.
We understand that waiting for withdrawals can be frustrating, especially when deposits are processed instantly.
While deposits are generally immediate, withdrawals undergo essential security and verification checks as part of our regulatory obligations and to protect our customers, and we are continuously working to streamline these processes.
We are committed to providing a secure and efficient service, and we are always looking for ways to enhance the withdrawal experience for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Security forces and security guards…
Security forces and security guards were deployed in several areas around the country as part of the crackdown against the group which has been waging the campaign against the country since the start
6 August 2026
Reply from BetMGM UK
Hi Shaun,
It seems the text you've provided is not related to customer feedback for BetMGM.
If you have some customer feedback you would like me to respond to, please provide it, and I will be happy to assist.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Darren,
Thank you.
We're delighted to hear that, as providing excellent service is our top priority.
Kind Regards,
BetMGM
Stay away from this site ...
Stay away from this site ...
Lowest odds , cheating slots ,
Very bad
20 October 2025
Reply from BetMGM UK
Hello there,
Thank you for taking the time to provide your feedback on our odds and slot games.
We are sorry to hear that your experience with us has been unsatisfactory.
We can assure you that all our slot games are governed by a certified Random Number Generator (RNG), which guarantees that every outcome is entirely random and fair.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
£30 for 200 spins at 15p a play as I played the extra 5p booster for the board. Did not get on once
So I like to go round different sites and right reviews. Sadly this site is terrible past 2 days Iv spent £300 and got nothing in return.i thought it my self you know what im going to test this app. I put £30 in. On big bass double deluxe vegas.
10p spins you can play the 15p booster play for more luck on the board.
I had 200 spins at 15p and did not get on the board once. In return one £1.65
This app is a thief and no point in playing.
11 August 2026
Unprompted review
Reply from BetMGM UK
Hello Dennis,
Thank you for sharing your detailed feedback about your recent experience.
We can certainly understand the disappointment that comes from not getting the results you hoped for during your gameplay, especially after a number of spins.
All of our games operate with a certified Random Number Generator (RNG), which ensures that every outcome is entirely random and fair, making each spin an independent event.
We are committed to maintaining a transparent and fair gaming environment, where player experience is our highest priority.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Ian,
Thank you for taking the time to provide your feedback regarding our sports promotions.
We understand that having a variety of appealing sports offers is important for an enjoyable betting experience.
We are committed to continuously improving our offerings to ensure they provide value and excitement for our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Sonia,
We're pleased to hear that.
Providing fast and reliable withdrawals is a top priority for us.
Kind Regards,
BetMGM
Love it could maybe more generous with…
Love it could maybe more generous with the golden wheel
4 August 2026
Reply from BetMGM UK
Hello Neil,
Thank you for the feedback; we're happy to hear you're enjoying your experience with us.
We appreciate your suggestion about the Golden Wheel.
We wish you the best of luck
Kind Regards,
BetMGM
The game play is great and fun
The game play is great. We all want a big win but Betmgm.co.uk create that fun atmosphere where you can play at ease and enjoy.
Withdrawal was quick although it was a small one. Customer Support Team is great . Only thing missing is that big win 🏆 🥰
3 August 2026
Reply from BetMGM UK
Hi Andre,
Thank you for your fantastic feedback.
We're thrilled to hear you're enjoying the gameplay and the fun atmosphere we aim to create.
It's also great to know you found the withdrawal process quick and our Customer Support Team helpful.
We're keeping our fingers crossed for that big win to come your way
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Nathan,
That's great to hear.
We're delighted you're enjoying the app.
Kind Regards,
BetMGM
This is ridiculous now,second month in…
This is ridiculous now,second month in a row no matter what game,no matter what stake i play i get nothing. Just played 50£ and I got in return 90pence.Is literally ridiculous now .I understand that u lot need to win and pay youre wages but at least let us win 3% back but u lot literally nothing. Played in the last 2 months on stake starting 20pence till 1£ a spin on literally 8 or 9 different games and literally nothing at all .u show the bonus evry second spin but u never give it,is absolutely ridiculous now.PEOPLE STAY AWAYS FROM THIS APP IS ONLY TAKING TAKING AND NOTHING GIVING BACK AT ALL ABSOLUTELY VILLE
11 August 2026
Unprompted review
Reply from BetMGM UK
Hello Marcel,
Thank you for sharing your detailed feedback about your recent experiences on the site.
We understand how incredibly frustrating it must be to feel that your gameplay is consistently not resulting in wins, especially over a prolonged period.
To ensure complete fairness, all our games are games of chance and their outcomes are governed by a strictly audited Random Number Generator (RNG), which ensures every spin is independent and random, including the triggering of bonus features.
Our commitment is to maintain a transparent and fair gaming environment where all players have the same chance of winning on any given spin.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have had a negative experience and feel this way.
As a fully licensed and regulated operator, we are held to the highest standards of fairness, with all games using certified Random Number Generators to ensure outcomes are completely random.
Our commitment is to provide a secure and transparent gaming environment for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
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