customer support does not answer the phone, the call me back feature claimed they call me back withing the hour, the live chat isnt working. meanwhile my money is stuck in a game that wont load no mor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Writing this review after I got limited to a 1 cent max bet. Sad day for my betting. No other bookie (apart from exchange) offered the option to see the max bet before placing. In my opinion Betfirst... See more
Company replied
They have some really good agents in customer service! I randomly ended up with the same agent twice in one night. Not only did he provide me with the answers I needed and helped me with my request, h... See more
Company replied
I am very pleased with the easy-of-use of the betFIRST betting website. When comparing to other platforms, the odds seem to be on the more competitive end and payments are done very fast. I have not... See more
Company replied
Company details
Written by the company
betFIRST is the leading Belgian retail and online sports betting operator. We are active online and also have the largest network of offline points of sale and shops in Belgium. We pride ourselves on our outstanding product and technology as well as having a fun and entertaining brand. Responsible gaming is at the heart of our core values and business ethos.
Contact info
Avenue Louise 209A, 1050, Belgium
- support@betfirst.be
- betfirst.dhnet.be
3.2
Average
913 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
worst site in belgium to play!
dont play here u will not got payed if u won money!!
17 February 2026
Unprompted review
very bad site for playing,very slow
14 February 2026
Unprompted review
customer support ??????
customer support does not answer the phone, the call me back feature claimed they call me back withing the hour, the live chat isnt working. meanwhile my money is stuck in a game that wont load no more.
30 January 2026
Unprompted review
3rd class app and customer support for…
3rd class app and customer support for 180 euro payout have to submit my id card bank card and my payslip and have to wait 5 working days customer support is 3rd class no one help you out it was only 180 euro that I won imagine if you won 500 or 1000 euro wat documents you gonna have to upload 👎👎👎👎
24 January 2026
Unprompted review
They had a very nice website for …
They had a very nice website for YEARS. So , we ALL were easy with it.
Then they changed the website , and it's a REAL NIGHTMARE... ! ! !
22 July 2025
Unprompted review
Your company has become a horrible…
Your company has become a horrible company. Especially the kiosks in newspaper shop. You are operating a system that not allowed by betting commission and bookmakers. Sooner or later you will giving to your employers to play on machine. Your system is awful
9 July 2025
Unprompted review
I do not recommend it to anyone.
6 July 2025
Unprompted review
currently there is nothing positive…
currently there is nothing positive about the site, the offer is missing many many leagues and its operation! it's a disaster!
I remember when I created an account before 2017 and then the site had a look and worked great and then they changed it, hopeless! I think I will close my account on this bookmaker because in the current form, further use is unacceptable! Bring back the site from 2017, everything was clear, perfect. Your choice... otherwise you will lose many players judging by the comments on various websites. After changing the website and its operation, a total failure! I don't know who did it, but it would be better if they went to sweep the streets, and not take on the general operation and appearance of the betting service!
22 June 2024
Unprompted review
Nobody answer the calls
Nobody answer the calls , nobody answer my emails. I’m still waiting for my verification of my documents . This is my third day trying to
13 June 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Freddy helping out with my withdrawal
Very helpful and fixed the problem immediately. Very kind too!!!!
4 June 2025
Reply from betFIRST
Hello,
We're happy to hear that our assistance was helpful and efficient! We appreciate you taking the time to leave us such kind feedback.
Team betFIRST
Reply from betFIRST
Bonjour Vince,
Merci beaucoup pour votre avis, nous apprécions cela ! :D
L’équipe betFIRST
Nice person!
16 May 2025
Reply from betFIRST
Hi Denis,
Thanks a lot for your review.
We are very pleased to hear this!
Team betFIRST
Perfect costumer service!
14 May 2025
Reply from betFIRST
Hi Dante,
Thanks a lot for your review.
We are very pleased to hear this!
Team betFIRST
Reply from betFIRST
Hello David,
We are very happy to hear that!
Thank you for your great review, we appreciate it. 💯
Team betFIRST
Reply from betFIRST
Hi Flaviu,
Thanks a lot for your review.
We are very pleased to hear this!
Team betFIRST
Reply from betFIRST
Hello Pauline,
We are very happy to hear that!
Thank you for your great review, we appreciate it. 💯
Team betFIRST
Reply from betFIRST
Hello Hasan,
We are very happy to hear that!
Thank you for your great review, we appreciate it. 💯
Team betFIRST
Reply from betFIRST
Hello Gary,
We are very happy to hear that!
Thank you for your great review, we appreciate it. 💯
Team betFIRST
Reply from betFIRST
Hi Quiny,
Thanks a lot for your review.
We are very pleased to hear this!
Team betFIRST
Service impeccable
4 January 2025
Reply from betFIRST
Bonjour,
Nous apprécions énormément votre avis, merci beaucoup !
First in Fast! ⚡
L’équipe betFIRST
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.