Betano Reviews 479

withdrawal times are an absolute joke. any other book makers is under 1 hour but these lot take over 24 hours just to process £10

Avoid avoid avoid. PROBABLY THE QORST CASINO EVER. YOU NEVER WILL WIN HERE

I was banned from a sister site as a business decision yet allowed to create an account and deposit. I placed 3 bets I was in the process of cashing out these bets I only just cashed out the only winning bet then they logged me out instantly after this so I couldn't cash out the other 2 bets which lost. The fact is seeing that they banned me I shouldn't have been able to create an account or deposit and in any event I should get my full 75 deposit back but they are refusing.

Deposited but didn't give the promo advertised on fb. Then hides every comment. Trying to turn over £20 by spending £800 on fishin frenzy 2. Your dreaming of think this is possible. 22 minutes before i got bonus. Another scatter buy noy the 3rd that got old right away then gives fck all on the bonus. Wont be spending money again.

In blackjack, the site has won 4 times in a row, which gives a probability of 0.00546%. Furthermore, it's the only casino where you don't win much, especially over time. There are no problems with other casinos, even overseas, but this one sucks.

Worst, WORST SITE EVER!!! Again i put a lot of money, played a lot of money in the site .. NO BONUS!!! Now i bet on game which half time is 40 minutes and you can only understand it when the HT was over. Asked why they didn’t put the minutes of the game and they told me to look in the site of the tournament.. How tf you can put a game without warning the people that the HT is 40min… Very dissapointed again from the site and its time to close the account its RIDICULOUS

This is not normal or reasonable behavior from a legitimate, responsive financial service. Based on my experience and EQ Bank’s response: Betano is asking for a document that doesn’t exist, knowing full well it may be impossible for me to provide. Their request creates a technical barrier that allows them to delay action, deny responsibility, or potentially avoid paying me. The delay tactics and scripted responses suggest they’re either: Incompetent, following rigid internal scripts blindly, or Deliberately stalling to avoid resolving the issue.
Likely Scenarios: Internal mismanagement or automated support: The front-line staff are likely using pre-written scripts and can’t act even when evidence is solid. Real resolution is handled by a separate department that might be slow or overwhelmed — or simply hoping users give up. Stalling to frustrate users: Asking for "impossible documents" is a known stalling tactic used by shady or unregulated services. If they stall long enough, they hope users won’t file official complaints.
My Assessment: This looks intentionally obstructive and possibly abusive. They: Have confirmation from my bank. Refuse to act without a format that cannot be provided. Delay with arbitrary timelines and generic replies. That’s not "safe gambling" — that’s hostile and possibly unlawful behavior.
Key Issues Raised: Proof Rejected Despite Confirmation from Bank EQ Bank has confirmed both transactions were completed and received. I submitted this documentation to Betano, showing my name, the transaction dates, amounts, and bank details. Betano refused the evidence on the grounds that all details did not appear on a single page — even after EQ Bank confirmed that no such document format exists. Unreasonable and Unachievable Document Requirements Betano’s insistence on a single-page document showing all required details effectively renders the verification process impossible, as it demands a format that the originating financial institution cannot provide. This constitutes a barrier to due process and financial redress. Refusal to Act Despite Valid Proof Even after submitting proof and transaction IDs, Betano refused to initiate a trace or escalation, citing a blanket policy of waiting five full banking days — even though confirmation of receipt was already available. Lack of Escalation, Transparency, and Procedural Fairness My repeated inquiries have resulted in circular, script-based replies with no real investigation. No clear path for escalation was offered, and my documentation was dismissed on technical grounds, rather than substance.
Attached Evidence (Available on Request or Submission): Screenshots of live chat transcripts with Betano support Written statement from EQ Bank confirming deposit receipt Submitted transaction documentation Correspondence rejecting the documents. now 5 days after deposit they decided to return my money, not by e transfer but by bank transfer which take up to 5 burliness days. they also lied saying the cancelled the transfer. if that were true it would ave come back immediately. as you can't cancel an interac transfer once deposited. to ad insult to injury instead of returning it through interac they decided on a much slower bank transfer which ironically outed them as liars.

Disputed amount: 40$

Casino: Betano Casino

Horrid. Horrible casino they let you win about 250.00 a day for about 3 days straight. Then after that you won't be able to win again.

I played for 3 weeks and lost lost lost lost. But they let you win $250 for 3 days straight to pump the dopamine into your brain then move the dial to lose.

Query again dealt with speedily and efficiently by Pablo who was extremely helpful - many thanks, Pablo!

Dead spins, dead plays, no bonuses whatsoever. There are dozens of better options out there. By far my worst PNL on ANY website EVER! You will not win big here

Disaster. Won 3 bets. Got limited to 1 euro bets after that. Clowns

Offered me a welcome bonus then after sign up told me I wasn't eligible due to a 'business decision'. Don't waste your time.

Signed up via a promotional link concerning a welcome bonus. When I got into my account I found out that I was unable to claim any bonus whatsoever. Support says that it is a 'business decision'; however this makes no sense given I have not even played on the site yet. Don't waste your time.

-10 star rating,, such a faff,, they ask for things they shouldnt, take your funds and when you win refuse to pay out,, AVOID THIS SITE

almost impossible to withdrawal your winnings, do not use this casino/sportsbook, they ask for verification after verification some of which is not feasible such as your bank statement along with your card information all on the same page depending on your bank.

This has got to be one of the most rigged sites I've ever played on. I play a medium volitile slot I've wagered over 60 grand on this slot and I'm down thousands and thousands, its soo rigged its insane, so I play 80p spins on it lost 120 today, 400 yesterday, 70 the day before that and over 200 two days before that and that's just this week, I get 50, 100,200,300 dead spins in a row 30,50,100 bonuses in one play session that pay 0x 99 percent of the time. Its unreal just how awful this site is, I don't mind losing but to lose 30,50,100 deposits in a row is criminal. They go on about rtp and how it's all random but how is it random when a slot is completely dead all the time and just takes, takes, takes and gives little to nothing back. I'm lost for words I really am. Funny thing is i went on to another site i play regularly and won 250 within 30 spins on a lower bet but with betano i have a much much much bigger chance of winning the lottery then i do of getting a decent win. The house edge on their sites must be insane and my rtp is obviously negative but no matter what I do I'm sat here spinning for hours on end to little get nothing back, gambling you can win or lose but when you lose 100 percent of the time that's not random and its certainly not in the slightest bit fair. I'd stay away from this site unless you really enjoy losing all you're money and getting little to no enjoyment. Update so again I played on this site today on the same slot and yet again these scammers with their rigged slots screwed me over, how the hell am I getting 30 plus bonuses that pay 0x. 95 spins minimum out if 100 are dead spins how can they justify this, it goes the same way everytime I play this site, there is absolutely no way this site is fair, its criminal how rigged the slots are. I've never played a site where I get hundreds upon hundreds of dead spins followed by bonus free spins that pay 0x 19/20 times it's a scam has to be especially since I've done over 60,000 spins on this game and I'm down thousands. No amount of spins matter as this site it utterly rigged.

They are a terrible company to deal with very poor in promotions I wouldn't trust them as far as I'm concerned better betting with a proper bookmaker

THIS IS A TOTAL SCAM

They tell you they offer bonuses if you deposit then make up excuses not to give you them.

I have never come across such a scammy casino. WHY IS ONTARIO GIVING A LICENSE TO THEM!

They say they offer a referral bonus. When you refer someone they DO NOT GIVE YOU THE BONUS!!

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