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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional demeanor, often highlighting specific individuals for their outstanding service. The customer service is consistently described as top-notch, with many appreciating the quick and clear responses to their inquiries and issues. People also commend the platform for its smooth user experience, fast payouts, and easy navigation, making deposits and withdrawals straightforward. However, some customers reported dissatisfaction with withdrawal processes, citing issues with rejected transactions or delays in receiving funds due to verification requirements. A few users also mentioned that their betting limits were reduced after experiencing a period of winning.

What people talk about most

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Payment

Reviewers highlight positive aspects of payment. Customers frequently praise the fast and smooth withdrawal... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of use and smooth navigation.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the support team and VIP hosts... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

Not super into betting but i tried this out of curiosity. Everything felt simple and i didnt feel confused like other apps. Support helped me once and didnt make me feel dumb for asking basic stuff

Company replied

Rated 4 out of 5 stars

Site is awesome but the 2 issues with it are 1. when you need to deposit more money while playing , you have to leave the game instead of being directed to the cashier page and then automatically back... See more

Company replied

Rated 4 out of 5 stars

Haven't used in quite a while but Bet99.ca exceeded my expectations. Games are classic for the most part mixed in with some new ones. Resubmitting ID went well just in case they needed it again.... See more

Company replied

Rated 4 out of 5 stars

Been hopping between betting sites for years and most of them find a way to annoy you eventually. So far this one hasn’t. Bets go through clean, withdrawals don’t drag and I haven’t had to argue over... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

BET99 stands as Canada's foremost iGaming platform, catering to a diverse array of sports fans and casino enthusiasts alike. Our extensive selection spans a huge range of sports markets, casino games, and live casino experiences, all crafted with the singular goal of providing the ultimate betting platform in Canada. Recognizing the paramount importance of trust when handling personal data and transactions, we have curated a range of secure deposit and withdrawal options. At BET99, we prioritize responsible gaming, embedding a suite of tools such as timeout periods and deposit limits to empower our users with control. Our industry leading customer support is available 24/7 – reach us through instant messaging or email us at support@bet99.com We’re always happy to help! And remember, Every Game Starts at BET99


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

742 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I tried betting during a live game and…

I tried betting during a live game and expected lag like usual. Surprisingly it didn’t crash or freeze. I lost that bet but stayed on to try another. Navigation is simple and nothing feels hidden. Withdrew a small amount and it went through fine.

25 March 2026
Unprompted review
Rated 2 out of 5 stars

Bet99 reached out to me to give me 99…

Bet99 reached out to me to give me 99 spins , took awhile to even receive them , won $11 then played it on something else . Play through took 1 minute. Not worth my time . I won’t be giving anymore money to ur site for the simple fact that I played for 1 min , didn’t get into the bonus or anything . Thanks but no thanks

16 April 2026
Unprompted review
Rated 5 out of 5 stars

reverification annoying, payout worth it

I’ve bounced between sportsbooks for years. Odds here are decent enough. Had to reverify after a bigger win which was annoying but it went through same day. Withdrawal still came quick. Support followed up which I didn’t expect.

31 March 2026
Unprompted review
Rated 4 out of 5 stars

Fast payout even after losing session

Fast payout even after losing session. Appreciate that tbh.

25 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Joel, glad everything went smoothly with your payout, even after the session. Appreciate you sharing this. — BET99 Team

Rated 5 out of 5 stars

I saw bad reviews before signing up but…

I saw bad reviews before signing up but my experience has been alright. One issue with a bet got fixed directly

20 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Liam, glad your experience has been positive and that your issue was resolved quickly. Appreciate you sharing this. — BET99 Team

Rated 5 out of 5 stars

Placed two bets

Placed two bets, lost both but at least the app didnt freeze or glitch. Thats already a win for me tbh.

25 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Harper, glad the app ran smoothly for you. Appreciate you sharing this. — BET99 Team

Rated 5 out of 5 stars

Support replied while i was literally…

Support replied while i was literally complaining mid chat lol. Fixed the issue fast so respect for that

21 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Noah, glad support was able to jump in quickly and get things sorted. Appreciate you sharing this. — BET99 Team

Rated 1 out of 5 stars

Awful bonuses

Awful bonuses, awful customer services and terrible managers from whatever change the last five years it went very downhill

15 April 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Gilmour, sorry to hear about your experience. We’re always working to improve and appreciate your feedback. — BET99 Team

Rated 5 out of 5 stars

Support was actually patient with me…

Support was actually patient with me which is rare. I asked like 3 questions and they still replied nicely without attitude

14 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Sofie, really glad our team took the time to help and kept things clear for you. Appreciate you sharing this. — BET99 Team

Rated 5 out of 5 stars

Everything felt transparent

Everything felt transparent from start. I’ve been burned before so this was important.

13 April 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Emilia, glad everything felt clear and transparent for you. Appreciate you sharing this. — BET99 Team

Rated 5 out of 5 stars

verified and betting in minutes

Verification scared me because i hate delays but it went through quicker than expected. Was betting within minutes after that

6 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Theo, glad verification was quick and you were able to get started right away. Thanks for the feedback. — BET99 Team

Rated 5 out of 5 stars

cashout was the only win

Lost a parlay by one leg but at least cashout wasnt a mess.

10 March 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Ben, glad the cashout process was smooth. Thanks for the feedback. — BET99 Team

Rated 5 out of 5 stars

Great Customer Agent

The customer agent was very helpful and resolved my issue very quickly :)

14 April 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Erik, glad your issue was resolved quickly. Thanks for the feedback. — BET99 Team

Rated 1 out of 5 stars

Of course with all online casinos they…

Of course with all online casinos they let you win at first to deceive you cause the damn devil runs these sites.
Horrible casino, slots dead spin and will not pay you at all.

Bonuses are non existent and when they do come around there completedog shit.

Better off giving your money to the homeless than gambling anywhere; especially here!

Theives, whoever owns or is involved in running any casino worldwide is going to hell!

(Was playing the same slot on Betway and FanDuel at the same time and actually made some decent money on them.

BET99 is rigged. Do not! I repeat do not play here!

Stay the f away!!!!!!

12 April 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, sorry to hear about your experience. Game outcomes are based on random number generators and RTP is calculated over the long term, not individual sessions. We appreciate you sharing your feedback. — BET99 Team

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