Time to cashout
Time to cashout. No reply via chat nor email. One document to be verified but nobody responds because Its probably a scam.. Lesson learned. Always check review before deposit
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Time to cashout. No reply via chat nor email. One document to be verified but nobody responds because Its probably a scam.. Lesson learned. Always check review before deposit
Good experience,all withdrawals paid and good customer service
Charles
Hello,
On May 31st 2023, my account got suspended. I have had there 1 pending withdrawal on around 800/900 EUR (requested on May 20th) and another around 200/300 EUR in my balance. Just after suspension I have received this e-mail from them:
"Hello,
Your account has been suspended from the Fraud department, as there has been some suspicions that need to be checked.
We will contact you again once we have the final answer.
Regards,
Bet24star"
It was 31.05 and I have not received this "final answer" until now despite I have been sending many e-mails to them.
Before being suspended I have been doing everything according to the terms and conditions of this casino. I am 100% sure about it because during play and before making every deposit and getting every bonus I have always been in touch with casino consultant on the chat and I have been asking for everything like maximum bet per spin, wagering requirements and excluded slots.
Out of nowhere on 13.07 I was informed by their financial department that "according to the terms and conditions, you are eligible to receive a 100 EUR payment."
My username at this casino is gazzownik.
My experience with Bet24Star has been good overall. The games are great, and customer service is responsive and helpful, but I do wish they had a better social media presence.
I have been playing at Bet24Star for a few months now and I am very happy with the experience. They offer 60 free spins every Tuesday which is awesome. The customer service has been great but I wish they had an app.
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