I was unhappy with a recent purchase and contacted the company expressing my disappointment. At first they offered me a token refund and to not worry about returning the product. I told them I wanted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cancelled my order, but it was already out for shipping. I told customer service that I am disabled and it was a problem returning the item. A couple days later I received an email from the compan... See more
Company replied
I have to say I received superb service from Besyner Support after I stupidly misspelled my email address on my order. Within minutes I had a reply & after that I have received updates on my order.... See more
Company replied
The specs were ordered and arrived within 10 days. They were tracked and this was easy to follow. I wanted all round vision. These specs are for computing or reading and not the adjustable ones exp... See more
Company replied
4.0
Great
565 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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This company cares
The product I received was nothing like I expected based on the multiple ads I saw. In the ad the picture is crisp, vibrant, but most of all moving. I bought 2 of them and while the product was not what I had hoped for, their Customer Service was exemplary. It is rare that a consumer feels that their business matters, but my experience with Robert changed that 100%. This is a cynical world and to know that kindness and fairness still exists in a revelation.
25 August 2026
Unprompted review
Reply from Besyner
We're sorry to hear that the product did not meet your expectations. We understand how disappointing it is when a product differs from what you anticipated based on the advertising.
We appreciate you taking the time to share your detailed feedback regarding the image quality, slide selection, and overall functionality. Comments like yours are valuable and will be shared with our product team as we continue working to improve both our products and the customer experience.
A member of our support team will also be reaching out to review your concerns and see how we can assist in finding a satisfactory resolution.
Thank you for bringing this to our attention.
Emma seems to be a polite and…
Emma seems to be a polite and understanding person. I appreciate that. I pray what she told me will actually happen. I really hope that I truly get back the $49.95 added back to my account, and no more charges coming out each month.
1 September 2026
Unprompted review
Reply from Besyner
Thank you for taking the time to share your feedback.
We're delighted to hear that Emma treated you with kindness, understanding, and professionalism. We'll be sure to share your kind words with her—they'll mean a great deal.
We also understand the importance of your refund and your concern about future charges. Our team has processed your request as discussed, and we hope this provides you with peace of mind. If you have any questions or need further assistance, we're always here to help.
Thank you for choosing Besyner!
Very helpful with an issue
Very helpful with an issue. Extremely kind and caring in handling the situation. Jarlyn was wonderful.
31 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that Jarlyn was able to assist you with such kindness and care. It's especially rewarding to know that he handled your concern with professionalism and compassion, making your experience a positive one.
We'll be sure to share your kind words with Jarlyn—he'll be thrilled to know his efforts were appreciated.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
Great customer service
Evelmont is a wonderful company and has great customer service. I had some questions with the billing and they were quick to respond and resolve the issue.
29 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a great experience with Evelmont and that our customer service team was able to quickly respond to your billing questions and resolve the issue. Providing prompt, helpful, and reliable support is what we strive for every day.
We truly appreciate you taking the time to share your experience.
Satisfied Customer
I reached out to Evelmont.because a charge had hit my credit card account I didn't recognize. Literally within 10 minutes the issue was resolved. An honest and forthright company to deal with. I would highly recommend them!
31 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that our team was able to resolve your concern so quickly. It's especially rewarding to know that your issue was addressed within minutes and that our prompt, transparent service left you with such a positive impression.
Your recommendation means a great deal to us, and we're grateful you took the time to share your experience.
I cancelled my order
I cancelled my order, but it was already out for shipping. I told customer service that I am disabled and it was a problem returning the item. A couple days later I received an email from the company saying not to worry they would credit my transaction and to keep the glasses at no charge. That was the last thing I expected to happen !! That was a very nice gesture that you do not see too often.
30 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that our customer service team was able to find a resolution that worked for you. We understand the challenges you shared, and we're glad we could make the process easier by issuing your refund and allowing you to keep the glasses.
Knowing that our gesture exceeded your expectations means a great deal to us. Providing compassionate and customer-focused service is what we strive for every day.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
Customer Service Review
I had an issue with double ordering (accidentally), contacted customer service and it was referred to a senior customer service representative Jalyn who took care of the issue and let me know that the refund was on the way. Please with the sevice. Thank you.
29 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that Jarlyn was able to assist you promptly with your accidental duplicate order and keep you informed throughout the refund process. It's great to know that his support made resolving the issue quick and easy.
We'll be sure to share your kind words with Jarlyn—he'll be thrilled to know his efforts were appreciated.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
I had a bad experience with another…
I had a bad experience with another Company who sold glasses and they said if you want a refund send the glasses back which I eventually found out the price was more than the glasses cost. So I was very dubious of this Company especially as I had placed the order I wasn't too sure what the outcome would be.
I sent a message asking them if they could cancel my order.
They said as because of my experience with the other Company they would.
I was so relieved that they very speedily and efficiently cancelled my order. A very excellent Company who are very loyal to their customers. I thanked them for all their help and I'm very happy with the outcome.
I'm sure their glasses are great I was just a bit dubious
28 August 2026
Unprompted review
Reply from Besyner
Thank you so much for taking the time to share your experience!
We're delighted to hear that our team was able to give you peace of mind by promptly canceling your order after learning about your previous experience. We understand your hesitation, and we're glad we could provide the fast, efficient, and understanding service you deserved.
Your kind words mean a great deal to us, and we're grateful for your trust. Should you decide to shop with us in the future, we'll be here to provide the same level of care and support.
Thank you for choosing Besyner, and we truly appreciate your thoughtful feedback!
Kind regards,
The Besyner Team
It took a long time to receive my order!!
It took a long time to receive my order. I was a little disappointed. It was too empty containers with one hat it came from Atlanta Georgia. It had taken forever to get here. For the price, I thought it would’ve had something in the two fleece, but it didn’t. I mailed my sons one with his hat, I hope he enjoys his! Military service guy!! Sheree’ M. Parrish
24 August 2026
Unprompted review
Reply from Besyner
Thank you for taking the time to share your feedback.
We're sorry to hear that your order took longer than expected to arrive and that the contents did not meet your expectations. We understand how disappointing this must have been, especially after looking forward to receiving your purchase.
We truly appreciate your comments, as they help us identify areas where we can improve both our products and the overall customer experience. We hope your son enjoys his hat, and please thank him for his military service from all of us.
Thank you again for sharing your experience.
Kind regards,
The Besyner Team
Karen was totally professional and…
Karen was totally professional and polite. Totally enjoyed my experience with customer service.
29 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that Karen provided you with such professional and courteous service. It's especially rewarding to know that you thoroughly enjoyed your customer service experience.
We'll be sure to share your kind words with Karen—she'll be thrilled to know her efforts made such a positive impression.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
After my initial order…
After my initial order the product was received and worked as advertised but to my surprise I was being billed monthly in the amount of 29.95 for a "VIP Membership" that I was unaware of. I researched Besyner's website and found I was auto enrolled into their "VIP Program". Not something I would have knowingly done. Their website portal also states this;
"By joining the Besyner VIP Club your initial subscription is baked into the cost of your first purchase and you will be charged every 28 days there after until you cancel your subscription. You will be billed $29.95 as besyner.com. You will receive an electronic notification 5-7 days prior to your recurring bill being due and a receipt after each successful billing cycle. You may cancel anytime via the VIP club portal."
None of these three actions ever happened. No Electronic Notification prior to billing, no receipt after the billing cycle and no ability to cancel using their VIP Club portal. The portal required my email + the order#. I have the email from Besyner confirming my order and my order# but the portal did not recognize that information and blocked me from entering their portal to cancel. I ended up calling customer service and cancelled my VIP membership but they would not refund the monthly billings. Furthermore, they were unapologetic that their statements on the portal were at best misleading and at worst patently false. I shall NOT be purchasing products from Besyner in the future. Buyer beware.
29 August 2026
Unprompted review
Reply from Besyner
We're sorry to hear that your experience did not meet your expectations, particularly regarding the VIP membership and the cancellation process.
We understand your frustration, and we appreciate you taking the time to provide such detailed feedback. Your comments regarding the enrollment process, billing notifications, portal accessibility, and overall experience are valuable and will be shared with the appropriate team for review as we continue working to improve our services and communication.
A member of our support team will also be reaching out to review your concerns and see if there's anything further we can do to assist.
Thank you for bringing this to our attention.
Kind regards,
The Besyner Team
I placed my order but didn’t realize…
I placed my order but didn’t realize the optional special delivery option was checked before my order confirmed. I asked for the expedited delivery charge to be removed and the agent helped me quickly and removed the shipping charge. I’m looking forward to seeing if the product works as advertised.
28 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your kind feedback!
We're delighted to hear that our customer support team was able to quickly assist you with the expedited shipping charge and resolve your concern. Providing prompt, helpful, and efficient service is what we strive for every day.
We appreciate your understanding and hope you enjoy your product once it arrives. Thank you for choosing Besyner!
Kind regards,
The Besyner Team
Emma was amazing
Emma was amazing. Excellent customer service. She handled my situation very well and I am very happy. I would shop there again.
28 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that Emma provided you with amazing customer service and handled your situation so well. Knowing that she made your experience a positive one and earned your confidence to shop with us again means a great deal.
We'll be sure to share your kind words with Emma—she'll be thrilled to know her efforts were appreciated.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
Ann and Karen - GREAT CUSTOMER SUPPORT
Anna and Karen at Customer Support were absolutely wonderful and professional. The order online was a bit complicated and I did not follow what I thought I had ordered. They worked with me to straighten it out and get my order the way I wanted it. It is rare to find such kindness in Customer Support - these ladies have it!
28 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that Anna and Karen provided you with such professional and caring support. It's especially rewarding to know that they were able to help straighten out your order and ensure you received exactly what you wanted.
We'll be sure to share your kind words with Anna and Karen—they'll be thrilled to know their kindness and dedication made such a positive impression. We couldn't agree more that genuine customer care makes all the difference.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
very courteous and helpful
very courteous and helpful. Will certainly consider your
company in the future.
27 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your kind feedback!
We're delighted to hear that you found our team courteous and helpful. Providing friendly, attentive, and reliable service is what we strive for every day.
It means a great deal to know that you would consider doing business with us again in the future. Thank you for choosing Besyner!
Reply from Besyner
Thank you so much for your kind feedback!
We're delighted to hear that you received quick replies to all of your questions. Providing prompt, helpful, and reliable support is what we strive for every day, and we're glad we could assist.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
Exceptional customer support
I had a bad experience with the “last mile” delivery service. (GoFo for reference.) Evelmont’s customer support was extremely responsive and helped me with the refund process. Bad experience with delivery, but a great one with Evelmont.
26 August 2026
Unprompted review
Reply from Besyner
Thank you so much for taking the time to share your experience!
We're sorry to hear about the issues you encountered with the delivery service, but we're delighted that our customer support team was able to assist you promptly and make the refund process as smooth as possible.
Your kind words mean a great deal to us. Providing responsive and reliable support is what we strive for, and we're glad we could turn your experience with Evelmont into a positive one.
Thank you for choosing Evelmont, and we hope to have the opportunity to serve you again in the future.
Kind regards,
The Evelmont Team
I came across this company and bought a…
I came across this company and bought a pair of glasses
They arrived in good time and I am glad I bought them so far so good
What I did not appreciate was that they had signed me up to a monthly subscription during the purchase
I tried to cancel this subscription but failed
I informed my bank to refuse any overseas transactions and thought that would be the end of the matter
No I have paid 3 months subscription so my bargain glasses have now cost over a hundred pounds not such a good deal now
I have closed the account that was paying them so hopefully this is the end of the story
If you contact their customer service support they are very friendly and helpful
I would not recommend this company if you choose to just be aware of inadvertently signing up to the subscription
26 August 2026
Unprompted review
Reply from Besyner
Thank you for taking the time to share your feedback.
We're pleased to hear that you were happy with your glasses, their delivery, and the assistance you received from our customer support team. However, we're sorry to learn that your experience with the membership did not meet your expectations.
We appreciate your comments regarding the subscription process and will share your feedback with the appropriate team as we continue working to improve the clarity of our checkout experience and customer communication.
Thank you again for your honest feedback. It helps us continue improving our service.
Emma was very professional and helpful
Emma was very professional and helpful. She answered my questions and help me understand the charges on my account as well as to cancel the subscription. A job well done Emma.
26 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that Emma provided you with professional and helpful service. It's great to know that she answered your questions, helped you understand the charges on your account, and assisted you with cancelling your subscription.
We'll be sure to share your kind words with Emma—she'll be thrilled to know her efforts made such a positive difference.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
Prompt action
Prompt action. Satisfactory outcome. Excellent customer services.
24 August 2026
Unprompted review
Reply from Besyner
Thank you so much for your wonderful feedback!
We're delighted to hear that you were pleased with our prompt service and the satisfactory resolution of your concern. Providing excellent customer service is our top priority, and we're glad we could meet your expectations.
Thank you for taking the time to share your experience and for choosing Besyner!
Kind regards,
The Besyner Team
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