Best Buy Canada Reviews 

I accidentally made an error on my online order on my delivery address, this was my fault. However, customer service made no effort to help me. I was very disappointed in them. This was my first and last time buying from Best Buy. I should have purchased the TVs from Amazon. Live and learn.

Purchased a wine fridge for almost $600.. Purchased online.
They took credit card as payment and a week later they have not shipped.
Tracking info was sent to me with tracking number but if you track it,it says awaiting courier pick up????
Horrible customer service.
Finally found a phone number but the human that I spoke to could only say, awaiting courier???? She had not clue as to why the purchase was never shipped.

Bought a Galaxy watch May 03 in store, was told it would arrive in 2-3 days, never arrived.
Tracked on website, said was with FedEx, chatted with chatbot, then a live agent, told me it was definitely with Fed Ex. Checked with FedEx, never was dropped off. May 14, went to store asking for a refund, said they couldn't refund till there was an investigation into where it went. I don't care where it went, I know I didn't get it. Told to wait 3-5 days for investigation. After 9 days I got an email saying I could return to store for my refund. Back to store May 22, can't do a refund, no manager in store, staff called mgr, told to come back tomorrow, and they were sorry and would "do something" for us.
Back to store, 20 days after purchase, got our refund and nothing else. THIS is why BB is dying! Tried to support a "local" business, fail.

I ordered a Surface laptop in-store, but the employee selected the wrong hardware specs and ordered a Bilingual keyboard without asking me. When I called customer service to fix it, I was told I have to wait for the wrong laptop to arrive, return it to the store, and re-order the correct one. This completely ruins the timeline for my son's birthday gift. I understand mistakes happen, but this is a terrible customer experience. 1 star.

Between Best Buy and Canada Post I'm not sure who has the worst service, it's like a competition who can give the poorest service. Could get hold of one person in PG Best Buy to find out if they have stock, call center said they will call me back in 5 min...waited 2 days. Was forced to buy item online. Now it's lost in the post somewhere and all I get "is sorry we'll investigate"...two weeks to investigate when the item is already in PG according to them. Still no item...

TL;DR: A sales representative at the Eaton Centre Best Buy confidently sold me the wrong size Ray-Ban glasses despite my expressed concerns. Fortunately, I verified the sizing online before opening the box and had a second employee correct the mistake, but the initial representative's defensiveness and refusal to simply double-check the information created a highly frustrating experience.

Full situation:
I recently visited the Best Buy location at the Eaton Centre, hoping to purchase a pair of first-generation Ray-Ban glasses in the large frame size. As I was traveling internationally and leaving soon, I specifically needed to secure the correct item in-store that day.
Unfortunately, my experience with the initial sales representative was highly frustrating. When I couldn't find the large size on display, I asked for assistance. The representative checked the app and insisted a specific model was the large version, even though the screen did not explicitly indicate this. She then retrieved a box and claimed that the letter "L" on the packaging stood for "large." I politely asked her to double-check, pointing out that all the boxes on the shelf had the same "L" marking, which seemed unlikely given that the large size is a less common model. Instead of verifying the information, she became defensive and insisted she was absolutely certain.
To avoid an argument, I purchased the item. However, before opening the packaging, I stepped aside and quickly researched the sizing online. I discovered that the frame size printed on the box I had just purchased was 50 (regular), whereas the large model requires a size 53.
I then approached a different employee to explain the situation. He kindly investigated and confirmed that the large size was not even in stock on the shop floor and had to be retrieved from the warehouse. I ended up having to process an immediate exchange before even reaching the store's exit.
Had I not taken the initiative to research the product myself before breaking the seal, I would have been left with an open-box item that would have been much harder to return. Even worse, I could have traveled home with the wrong product entirely, making a return impossible.
While the second employee was very helpful, this situation could have been entirely avoided. If a representative is unsure about a product's specifications, there is absolutely no shame in looking it up to ensure the customer gets exactly what they need. A little humility and a willingness to double-check facts would have easily secured a straightforward sale, rather than resulting in a frustrated customer and a near-miss with the wrong product.

I made a purchase online then to find out its a third-party seller the product does not work and I tried to return it but told it had to be inspected and to be in 100% new condition or the refund would be denied. The only way to see if the procuct worked was to set it up. Im not sending it back for them to keep it and not refund my money. I have went to Best buy store and have NO help. VERY BAD CUSTOMER SERVICE on both parts

I purchased a refurbished (Excellent) Samsung 50” TV for $529.99 on Best Buy Marketplace. From their website “What to expect from refurbished products: Inspected by 3rd party refurbisher, 80% or better battery lite (sic) performance, Device tested for 100% functionality”.
“Excellent condition” = A few to no signs of wear in non-visible areas.

After it shipped, I discovered that CBC had done a hidden camera investigation into BestBuy’s electronics (Marketplace). The results were appalling. You can watch it on YouTube. It was done in 2021 and has 4M views. So Best Buy has had 5 years to address numerous issues. Based on my experience, they have actually gotten worse (except for the refund process). Even their own employees are seen on CBC’s hidden cameras warning customers not to shop on Best Buy Marketplace. I discovered that I was purchasing through a third party seller. This is on the ad listing in very small type. But I thought Best Buy was vetting these sellers.
So I was braced that the TV would show up and be non-functional or very poorly repaired with cheap parts or described as excellent but likely only partly functional and/or in poor cosmetic condition.
The packing consisted of 1 piece of the original styrofoam at one end. Someone had tried to fashion a second one for the other end using bubble wrap. We plugged the TV in. A small area at the bottom lit up with coloured lines in all directions. The rest of the screen was black. There were 4 very large cracks emanating from this spot. It looked like someone had struck the TV with a ball peen hammer. Purolator is not at fault, the shipping box was not damaged in any way. Several Reddit posts and CBC mentioned difficulties in getting refunds. Or little to no help from Best Buy when dealing with a third party seller (Mine was Tech Outlet Center).

How is this a viable business plan Best Buy? What have you done since being exposed in 2021 to protect your customers? It seems Best Buy is just renting out space on their website to unvetted sellers (at least in my case). I don’t see how my experience was a financial success for them. They are letting these sellers ride on the Best Buy name in exchange for cash. Is that $ worth damaging your credibility? So Tech Outlet Center put a TV that was clearly destroyed into a flimsy box with very little padding. Then they paid to ship it across the country. Then Best Buy lost me as a customer. Then they had to pay to ship it back. Getting my money back was the only part of this that went smoothly. I did learn my lesson and purchased a new TV for full price from another seller. It’s been a great experience.

For some reason, I am unable to post photos to Trustpilot of the experience. Too bad, because I have some good ones.

Your Message
The comment that you consider another non-delivery (let's face it, you have yet to make any delivery) to my location a risk, is offensive. Please take note of the information provided below. No one involved at your end of the transaction has followed any of the codes of conduct they claim to abide by. *"A package that is lost or misplaced can be traced to its last known location where it can be searched from there."...* * - Note: The last known location of the package is "the postroom", which sounds like a location at the carrier's facility, not at the recipients location. This building has no "postroom" . Mail is delivered directly the tenant's apartment. Management is not involved.* *..."This emphasis on security means that you can prove to the recipient that the package was delivered. This shifts the burden from you to the delivery company. If something happens to the package, it can be resolved quickly when you employ Amazon FBA Swiship tracking."* Swiship Tracking The site provides tracking information for all Amazon MCF orders, regardless of whether the carrier is Amazon Logistics or a third party carrier used by Amazon. (FYI- Tracking information for the speakers, delivered Jan. 6, is still available online.) [image: swiship.JPG] Package Track/BestBuy Canada *Do what you want with the package. My credit card payment for this item has not yet come due, and my credit card company has been made fully aware of the circumstances. * *Congratulations. You have damaged your reputation and credibility, lost an order, a customer, and future business. *

I ordered a dishwasher, and accidentally entered the wrong expiry date on my credit card. Somehow the purchase went through. I contacted Best Buy right away to correct the issue. They told me to fix the expiry date in my profile, and the payment would be tried again the next day, and nothing would change. The next day, still no payment. The day after I followed up again, and they were able to fix it, but by that point, the delivery date had moved significantly. No more purchases from Best Buy online for me!

I strongly advise against using Best Buy for appliance delivery and installation. My experience has been a nightmare of incompetence and poor customer service.

• Refusal of Service: Despite confirming all installation requirements with their logistics team over the phone beforehand, the delivery crew refused to install the unit. They claimed the space was "too tight," yet a third-party professional I had to hire afterward completed the job easily using the exact materials purchased from Best Buy.

• Incurred Costs: Because the delivery team left the units obstructing common areas while I was out of the country, I was forced to pay $482.90 for emergency third-party installation. Best Buy has flatly refused to reimburse these costs.

• Unprofessional Conduct: The delivery crew’s attitude was so poor that it required intervention from my building’s security and management. They have managed to damage Best Buy’s reputation not just with me, but with my entire building’s administration.

• Insulting Compensation: After weeks of delays, missed appointments, and nearly $500 in out-of-pocket expenses caused by their failure, Best Buy offered a symbolic $25 credit. This is completely unacceptable and shows a total lack of accountability.

If you value your time and money, buy your appliances elsewhere—or at the very least, do not trust their "installation" services. They do not stand behind their work or their customers.

Reference Case #: 900_260310_982666

Bestbuy store said I would be able to return item when I went into store.i still had one day. Paperwork was done in-store.3rd party indicated I was past the return period 1 day.dont trust 3rd party

Placed a $541 order with Best Buy Canada using their “Metro e24” expedited shipping — the whole selling point being delivery within 24 hours. Instead, the package has been crawling across the same city for several days. “Awaiting Carrier Pickup” for over 12 hours, no movement, no updates, no ETA. A package literally taking days to travel within one city.
Here’s the irony: I’m Ukrainian. Back home, Nova Poshta delivers parcels across the entire country in 24 hours — through blackouts, air raids, and active war zones. And somehow a Canadian courier in peacetime can’t move a box across town in less than several days.
If you can’t actually deliver in 24 hours, stop calling the service “e24.” False advertising at this point. Do better

Real mistake to order online.
No communications, delay you are abandoned.Do not order from Best Buy because: you are not ordering from Best Buy. It's not like walking into a store and buying their merchandise, as you would expect and as they present it, they are simply a middle-man website for third-party vendors, mostly outside of Canada, using their own sketchy delivery services and with no quality screening by Best Buy. Even going through their customer service system presents itself as being done by and from Best Buy, so I sent Best Buy concerns about their third-party seller, which was then instantly whisked away TO the third-party seller and never seen by Best Buy.

Best Buy Express Yonge Eglinton.
Bought a product online and was told order was processing. Waited 5 hours and returned to find out the item was out of stock. CSR didn’t bother checking if the item was in stock. Total waste of time and shitty service!

Hidden subscriptions and zero support
​Don't ever sign up for their protection plans. I paid for 3 months, and instead of ending the service, they just started charging me automatically without any notification or consent.
​Now, it’s practically impossible to cancel this online. I’ve tried contacting them through various channels, including social media and messengers, but they completely ignore messages. It’s a classic "subscription trap" where they make it easy to take your money but impossible to stop the billing. I’m now forced to waste my time trying to fix this mess.
​STAY AWAY. This is a predatory business practice.

Excellent Service at Best Buy Mavis (store) vs Horrible Service at the Richmond Hill Store

I am extremely upset with my recent experience at the Richmond Hill Best Buy. On April 26/2026, I went to return a laptop due to login issues and freezing after an update. I explained the attendant at CS and she called “CK” the so called “manager” who rudely told me that I was not able to return it at that location because it was not bought there and I had to drive to the Mississauga Mavis store (Heartland store) I told him that nowhere in the receipt it said that I had to return it where I bought. He lied to me saying that the regulations and policy indicated that I had to drive that way and that I did not have any idea about discounts policy, etc! I asked him several times where in the documents I had was a policy written stating his lies? He rudely disregarded my question and told me that it was my problem not his. Being very upset I told this individual CK that we were in Canada not Latin America, India or other country in which mistreating of customers is rampant. As I was leaving the store he chased me to the parking lot calling me names and saying he did not care where I complaint. See you security cameras at around 3 pm on!

After I drove 55 minutes to the store in Mississauga I was treated like all customers are suppose to be treated! From super Sandy at front desk, to Akshat super helpful who deleted my personal information and reset the laptop and process the return. All the while supervised by 2 of my favourite people and gentlemen with class Mr. Simran and Mr. Amrit both feeling worry about my issues and apologizing on behalf of Best Buy for the wrongful treatment and lies, I was told in Richmond Hill. Congratulations to all the wonderful
This issue is about the lack of respect to a client, non-existent customer service and accountability, and respect for my time and livelihood. I request a formal explanation of what occurred and how this will be prevented in the future at Richmond Hill location because no customer should be told lies nor endure this kind of mistreatment and lack of respect. As far as I am concerned “That CK individual” of the Richmond Hill store should fire on the spot!

Hello: I was at the Bay and Dundas store a short while ago and approached one of the service people, a young brown guy, a question. He was busy texting on his phone and did not even look up as I said hello. After I asked if he still had a certain product in stock, he replied with a single “No” and went back to texting. So much for “customer service”. Not sure I will run back to Best Buy if I need something else in the future.

Visited the store expecting help choosing a laptop, but the service was very unprofessional. Staff seemed uninterested and gave unclear information about availability. Products advertised online were not actually in stock, and I felt pressured to buy more expensive options. Unfortunately, not a good customer experience and I won’t be coming back.

Do not order from Best Buy because: you are not ordering from Best Buy. It's not like walking into a store and buying their merchandise, as you would expect and as they present it, they are simply a middle-man website for third-party vendors, mostly outside of Canada, using their own sketchy delivery services and with no quality screening by Best Buy. Even going through their customer service system presents itself as being done by and from Best Buy, so I sent Best Buy concerns about their third-party seller, which was then instantly whisked away TO the third-party seller and never seen by Best Buy.

If you want to support Canadian business, go to a local business. Best Buy "Canada" will happily send your money overseas while washing their hands of the actual product you ordered that may never arrive and likely not in its advertised condition.