Best At Travel Reviews 

Great service, prompt and clear communication

The person I spoke to was extremely helpful and considerent

I was floundering around trying to get an extra special holiday. Contacted BAT and was lucky enough to get Monica. Lots of experience, easy to chat to and she found just the sort of place I wanted in the Maldives. My lovely lady thrilled and now we can hardly wait

As always with Best at Travel, they understand your requirements and deliver. Been using them for over 15 years and never needed to go anywhere else.

Quick, efficient booking process with a helpful Luke Trope

The agent who I booked with was not interested once we had booked! Told that there was a direct line but could never get hold of said agent.
Would just book directly with virgin next time

Had great advice and service from Shital on a complex itinerary, many thanks once again.

Booked a holiday to Dubai with Monica Merritt leaving on the 9/6/26 , we cancelled this holiday on the 2/6/26 due to war in Iran and foreign office advising not to travel.
We had paid £4,400 for flights and deposit which by law they are supposed to refund within 14 days.
There are telling me that the earliest I can expect a refund is the 22nd August which is unacceptable.
Best at travel state this was an unprecedented event, but we the customer have to take out holiday insurance for unexpected events so they should have some sort of cover.
I would not recommend Best at Travel as they are holding my money which I wanted to use for another holiday

This is part 2 of this total s**t show! Scroll to April 1st for part 1.

Mon 15th June
14:48 - I receive an email from my bank to say Best at Travel have disputed the charge back claim
I submitted and have provided Lloyds with an invoice number as proof that they have refunded me. But I have not received my money. Lloyds advise that I contact Best at Travel.
15:09 - I emailed Best At Travel to confirm I will be refunded this week as they’d previously told me in writing.
16:45 - I get a reply from Jack in Sales Operations to say that my refund is still due to be processed this week. He also says “As our system only holds details for a certain length of time, we may be in touch with you in the coming days requesting your card details, as our system may have wiped them.”

Thurs 18th June
12:39 - I email Jack to highlight that as nobody has contacted me to reconfirm my card details I assume they still have them on file and that I will be refunded by the end of the week. This email was ignored.

Friday 19th June
10:37 - I receive a missed call and email from Evonne
asking for my card details by 2pm so they can process my refund (yet according to Lloyds, they’d already raised an invoice?!?)
10:57 - I call them back on 02078494282 and provide my card details as requested.
15:37 - Best at Travel call me again with the excuse that their accounts team have said my card details are incorrect and need to be double checked. I ask them to read the details back to me, surprise surprises no mistakes were made (a delay tactic obviously, probably hoping I didn’t answer so they could have more time).
16:12 - I email Best at Travel again and say “I’m conscious that it is almost the end of the day/working week, I have confirmed my debit card details twice today and I still don’t have my money back!”
16:34 - Jack replies and says “After checking this again with our accounting team, they have now processed the refund back to your card”
17:21 - I send a further email stating that I still don’t have my money and asking why this has deliberately been left till the very end of the week when they the banks are obviously closed.
17:31 - Sales Operations reply and say “The refund has been processed, and the funds have left our accounts. If it is not showing up on your account, I would recommend speaking with your bank regarding this, as unfortunately we don't have any control of when the money appears in your account. We advised that your refund would be processed the week commencing 15th June, and whilst we regret that it was processed towards the end of the week, this has been processed as was promised”

I truly believe this mockery of an organisation is about to go into administration, and strongly advise everyone to book elsewhere. The Middle East war has ended quicker than these thieves can give people their money back.

All these 5* Trust Pilot reviews are either fake or requested immediately after they take your money and make your holiday booking...you've just booked a holiday and in a good mood, of course you'll sing their praises. But anyone can book a holiday, it’s the aftercare that really matters and these crooks are the Worst at Travel for sure.

Refund still pending, this infringement continues…

Service from Doreen was superb and we have gone through her many times before and she has already dealt with our bookings even the challenging ones where the airline changed the dates and the hotel company cancelled the booking in 2026.

As usual Best at Travel came up with a very competitive quote for a holiday plan we had in mind and the staff so helpful with other info.

Personal, professional service. Gabie always leaves you feeling comfortable that all options have been visited and that your holiday will be the best it could possibly be, with maximum value delivery a given.

Angam was extremely helpful, and informative. Have been booking holidays with Best at Travel for many years, would definitely recommend!

As always Warren Jackson excelled with all expectations from start to finish we have never been dissapointed with his knowledge what more can i say fantastic.

Quick response .

After being very happy previously booking my family holiday with best at travel, I am utterly disappointed at how they have treated us as returning customers.
The way they have handled our holiday booking for March has been nothing but a battle, for months!
Just like a lot of people our holiday had to be rescheduled due to the war in the Middle East, from the outset our travel agent Warren was out to only gain for himself and the company with no regards for us. Any requests to cancel the flights were delayed and responded with “let’s hold out” clearly not wanting to lose the booking to another more capable company.
We have spent 3 months chasing the refund on our holiday, being ignored, fobbed off with dates then came and went without any refund or communication.

This is a fair warning for anyone thinking of booking with Best At Travel.

Zobia got back to us ever so quickly and was amazing at finding us a room (no one had one) and a great price. Appreciate all her insight and securing this for us!

Lauren knew everything about what we liked and where to go .
Very easy process .

Very straight forward website.
Prompt and professional reply