Best At Travel Reviews 

4,199
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 810 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are remarkably helpful, friendly, and extremely knowledgeable about various destinations. Many people find the booking process smooth, clear, and completely straightforward from start to finish. They also genuinely appreciate the prompt service, noting that agents consistently go above and beyond to tailor dream holidays. Some reviewers were not happy with the customer service experienced when unexpected international conflicts disrupted their travel plans. A few customers also mentioned facing serious difficulties when trying to contact support representatives and experiencing prolonged delays regarding holiday refunds.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and exceptionally helpful during the holiday... See more

Service

Customers consistently note positive experiences with service, highlighting fast, efficient, and professional... See more

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Booking process

People report positive experiences with the booking process, describing it as professional, easy, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the agents previously for our honeymoon, which was supposed to be in February but due to the dispute in Iran was postponed. Best at Travel took the stress out of the situation for us and rebooked... See more

Rated 5 out of 5 stars

I thought the service given by Maria Sabolova was exceptional. It’s a big thing booking a honeymoon and getting everything ‘just right’. Maria was clear, professional, knowledgeable and very efficie... See more

Company replied

Rated 5 out of 5 stars

Booking a holiday through Best At Travel is always so straightforward and we always get five star help and advice from Gabie Deeks. Gabie deals with our holiday requests and queries quickly and satisf... See more

Company replied

Rated 5 out of 5 stars

I have used Best at Travel for years and their service has always been exceptional. Not only do they generally get the best prices but the staff always go the extra mile. I’ve used Lauren Barnes for a... See more

Company replied



Company details

  1. Tour Operator
  2. Travel Agency
  3. Travel Aggregator

About Best At Travel

Written by the company

Aerial View of beach and water in Maldives

WHAT MAKES US BEST AT TRAVEL?

Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.

Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.

Our holidays: At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.

Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.

Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.

Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.

Holiday Offers

Sensational Holiday Savings

Written by the company

Luxury Holidays, Created By Experts For Less
From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.

ATOL PROTECTED

Your holiday is in safe hands

Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,199)

757 reviews in the last 12 months

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Rated 5 out of 5 stars

An Amazing holiday, One to remember..

A Massive Thank you for booking the most amazing holiday for us Warren Jackson at Best At Travel. The holiday to Singapore, Malaysia and Borneo was just perfect. The Hotels, the Flights, the transfers, the tours, all absolutely wonderful and just outstanding. Really can’t thank you enough. My family had the best time. Definitely amazing memories were made. Thank you Warren and Best At Travel.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast efficient and professional

Fast efficient and professional . Maria was super knowledgeable and came up with what looks like a fabulous trip.
Neil too dealt with our changes with no fuss. Super team work well done.

27 August 2026
Rated 5 out of 5 stars

Scott was great

Scott was great. Explained what I wanted & on what dates & got very competitive quotes within minutes. All followed up by confirmation emails with 24hrs. Great service

27 August 2026
Rated 5 out of 5 stars

Above and Beyond Service

I wanted to make a booking for Coral Reef Club, Barbados. Unfortunately they are rather slow at confirming availability, but Robert at Best at Travel, said no problem, I’m calling Barbados later (time difference) and I’ll call direct he said. He came back to me an hour later having confirmed the rooms I wanted. No other agency had offered to do this for me, so I can’t recommend them highly enough!
The booking has been simple, organised and I received a reminder to pay the balance yesterday, which I have duly done. Many thanks to Robert!

25 August 2026
Rated 4 out of 5 stars

Good experience

Good experience, consultant done everything we asked and in good time with a sensible price too.

Very happy

24 August 2026

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