bestair.nl Reviews 858

They are not returning my money after I cancelled the order within 7 days. They promise to contact me regarding the refund but never do. Now they are not taking my calls. I suspect they are acting this way as the company is having financial issues. Steven at Best Air grow a backbone and return what is not legally yours.

I recently had the unfortunate experience of hiring Bestair to install an air conditioning unit in my home, and it was nothing short of a nightmare. Not only did they fail to deliver on their promise of a quiet cooling system, but the noise emitted from the outdoor unit started a noise complaint from neighbors and got the municipality involved.
I immediately contacted Bestair to address the issue, but their response was dismissive and unhelpful. Not only did they fail to acknowledge their mistake, but they also refused to take any responsibility for the non-compliant installation. Bestair prioritizes their profits over customer satisfaction and adherence to regulations.
Save yourself the headache and avoid Bestair at all costs. Their incompetence and disregard for noise regulations make them a company not worth your time or money

Scam! The seller N. was pushy and wanted us to make a decision on the spot, sayng that there were few pieces left at that price. He did not leave us time to think neither privacy to talk, kept pushing. He convinced us saying we could get back the money if we change mind. Well the seller N. stopped replying to us when the day after we said we changed our mind. It took us infinite calls to the main office and 2 months to get our money back. Also, the price was 3x the price of other 5 companies we consulted afterwards.ls a Scam! I believe they take deposit, use it (investing?interests?) and make money in this way taking all the time to give it back

They installed a 10K LG system in my house 2 years ago. I had an issue today and called them for help.

They say the warranty the offered me when they sold me this was just for parts, and not for actual defects.
I was told to find another company to get it fixed in Amsterdam.
The pump broke in less than 2 years, when they can last up to 15 or more.

they had no problem visiting me to sell me this system, now that I need help they don't take ownership at all.

AVOID AT ALL COSTS.

The salseman said that BestAir only has LG; however, they installed the KaiSai in my house which is completely different brand. They also put the "BestAir sticker" on the air conditioner's brand name to hide it. This company is dishonest and the only thing they want is money.

Five weeks ago I wrote a message at their website asking for an airco quotation, they sent a sales representative to my home the next day. They were the only company that replied this fast. The person came, advised me, and he left at the same day with me purchasing two split units. The installation was promised in 5 weeks, and they were absolute precise with it. Last Friday they installed the units at my place, it was done very professionally and fast, their team left my place impeccable and I’m very happy with the airco.

I have an LG split, that I can control on my phone, and even see the energy consumption, I’m very happy to see that after the room temperature is reached it will use as low as 150w/H of energy, this is really nice!

We requested a quote for the installation of 2 air conditioners with a single unit from this company, providing the room sizes (10 and 15 m2). However, the company did not send us the quote. Instead, an employee assured us of a visit, which took place today. The company is using an aggressive marketing strategy. The employee arrived with a very uninformative form, without specifying the model characteristics, and wrote a price of 8,000 euros, including installation/warranty and free maintenance during the entire warranty period. After discussing that this price was much higher compared to other quotes we received from different companies, the employee mentioned that if we agree right now, the price would drop to 5,500 euros, but we had to make an instant decision. I asked him to send me the quote with all the partnership conditions and a detailed breakdown of the price, to understand what is included and under what terms. However, the employee replied that they don't have time for that. How can I agree to conditions that were only verbally stated? The only information we had was the brand name LG and the power of the air conditioner (2,5kW each). There were also many discussions about the company's reputation and high-quality service. Perhaps that's true, but I'm not willing to buy a cat in a vacuum without documentary confirmation of all the details of the deal. What will happen or change if we accept the offer tomorrow or in a week, rather than right away?

Would have given them a negative rating if I could. I have airco installed with them for couple for couple of years now, and it has been a disaster. The airco breaks down every year, and getting a service appointment is a nightmare experiece - the service personnel do not turn up (I just had my 4th cancellation for an issue - still no appointment after 3 months) and the customer service just waves you off saying they can't help as the service personnel do not want to work. And the main reason for the issues every year is that the installation is done in a shoddy manner by people who aren't experienced. Will advise to stay clear off them.

Update: Of course you claim not to find your genuine dissatisfied customers even after giving details. Go talk to your Customer support (Gina) to figure out who I have been calling for last 2 months desperately for some help.

The price here is higher than most other Air Conditioner companies but you will get much worse services: My Airco broken 2 times with different reasons in the past 7 months.

To schedule an inspection, it will take you at least 2.5 weeks to wait. More ridiculous things: technicians came and told you they cannot fix it due to the lack of equipment or they are not properly informed by the problem! Therefore, you need to schedule another inspections and wait for another 2~3 weeks.
I am fed up with this already and arguing to return the product.

Update: I submitted a report to ACM consuwijzer: doe-uw-melding-bij-acm-consuwijzer. I hope all customer who had/are having bad experiences make a report there too, so ACM will pay more intention and investigate the company.

Here is my experience with this company. Brace yourselves!
I order airco and installation in all the house for 17000 euro. At the installation pre-visit, the guy says I need three phase arranged on a separate circuit in the cast meter. I put that in motion (not an easy thing I can tell you) and eventually they come to install the air. I bought the best in class they had but they came with other models on a lower quality. It took me half day to convince them that are not the right models (not the ones I paid for). Phone calls, discussions, photos etc. Eventually someone admits they are the wrong ones. So they have to take away everything they installed in that half day. As I had some workers in the house for other topics, they asked to see the electrical cable that they will use for the 3 phase and we realize that is not a 3 phase cable (it only had 3 wires but that does not make it a 3 phase) After they call their boss they admit it is not required to have a 3 phase set up but the technician that advised me said in his mind he though 3 wires means 3 phase. Unbelievable right? They restart installation second day but since one day was wasted they run out of time. At my pressure that they need to finish the job as promised they call other guys (including the one with the 3 phase advice) and they finish the job at 02:00 AM - can u believe it? Then, all the covers for the tubes on the house façade constantly have corners falling and so on. They eventually taped them but those tapes also do not last (I think they came about 3 times in a year for that problem without having a permanent solution eventually). In the meantime since they pulled the tubes under the roof tiles for my dakkapel air, I constantly had water leakage from the roof. I had a roofer coming several times in a year and I invested 3000 euros for roof sealing but in vain. Eventually I was advised by the roofer to move the airco tubes from under the tiles since that is disturbing the whole roof sealing and tiles. Now waiting for Bestair to react on that. My question to any potential customer is: do you really want to go through what I am going and not ending with Bestair?

professional approach and fast turnaround time, good !

After I ordered in June the airco Unit it was supposed to be inntalled on friday 30th of september between 12:00-1400. But surprisingly no technician or Airco Unit arrived. 15:30 I called Bestair to inform them and what next? They told me that the techncian would come in about 45 minutes. I told them that it would be 16:15. And still installing, 45 minutes prior to the weekend. Not surprised no one came. I told myself i will call Bestair monday morning 09:00 sharp. But.... Bestair was earlier. Around 08:30 i was called and appologies were made. The installation could commence this afternoon from 12:00. I was ok with that. Surprisingly the technicians arrived at 13:00. And from that moment on Wow, Dylan and Kai worked professionally. Communicating very well and listened to me as a customer where i would like the inside unit / the outside unit and the power outlet. 15:45 The job was done. The airco functioned perfectly and everything was cleaned and smoothly installed. So my big compliments to Dylan and Kai. To the financial and planning department i would suggest to improve your internal processes and communication to your clients.

Fantastic service by Bestair. Dylan visited us as we had a noisy airco. he helped us solve the issue and gave us some additional advice on how to keep the units clean. Highly recommend this company when you are looking to have aircon installed.

We talked to a saleman wo convinced us that the devices would look fine without a big mess so we ordered 2 outside units and 3 inside units.

Someone came looking for the "pre-montage" but didn't really measure anything and just assumed everything would be fine (including the distance of the cooling pipe which would end up too big)

Then on the day of installation we find out that one inside/combination is incompatible with eachother so that's going to take a few months to get fixed.

but the worst is that the secondary outside unit with 2 insides will require pipes going through the windows and blocking a doorway, including a big part going through the roof. Just a giant mess in general, and even then it might not work due to the length of the pipe(30 meter). so we request if we can get someone to come and pick other inside unit locations. (we have some other big spaces that can use heating/cooling)
but they took the unit back with them and have not gotten back to us.
We have mailed several times, but no reply at all.
We have called multiple times but they have no answer and tell us they'll call back when they know more. (they don't)

The unit that was a bad combination they did fix but still no sign of the other unit.

Thinking of reporting it as theft as we do technically own the second unit

Honesty the worst service we have ever had. If I could give a worse rating for BESTAIR, I would.

I wish people had warned us before we wasted our money buying air-conditioning units from BESTAIR.
The service delivery is non-existent. They force you to pay full upfront and then do take MONTHS to finish the installation.

Our order was placed 11 May 2021, installation was booked for 1 and 2 July 2021 (2 day installation for 3 air-conditioning units). They came the first day without the necessary equipment and tools for the installation and wasted the day trying to source what was needed. They drilled holes in the walls and then did not return the following day, as arranged, to finish the installation so 3 rooms were exposed the elements (one of which our baby's room). You call customer "service", get put on hold for a really long time and when you finally through you are told that a technician will return at the end of the month to finish the work!!?? You literally have to beg them to finish the work. And the technicians admit that this is standard practice at BESTAIR.

BESTAIR made numerous arrangements of when someone will come out to finish the work and then the technicians (when they finally do come), come with incorrect equipment so they can't get on the roof to do the installation. This happened more than 2 consecutive booked appointments.

Finally after a lot of back and forth and being messed around like crazy, the installation of the 3 units were done and then that same evening you could hear wind whistling through all 3 devices.

We are now sitting in NOVEMBER and only 2 of the 3 have been correctly installed. The last one we are still waiting for a technician to come and finish. Today (10Nov2021) is the 3rd time a technician was supposed to come and finish the last installation and again no one showed. We called BESTAIR again and got given another excuse why no one showed to finish the job. The next possible appointment is the end of 23November 2021!!??

Honestly people... don't buy from BESTAIR. You will regret it.

Milan and Anna, they are a good team together and very professional. They did a very nice job.
Also they were very kind, It was a pleasure to have them around.

Great service throught the process, The no pressure to buy from the sales team, very easy to talk to and our questions were answered. On the day the technicians were professional, all 3 units installed, with no mess left behind.

Great Team!

Neatly installed.
I was a bit worried about messing up my recently painted walls and new floor. Bestair installed 5 indoor airconditioning units with one outdoor unit on the roof. They did all the piping, wiring, and drainage without creating any mess. It looks nice and works well.