I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she pic... See more
Company replied
Rosheen was very helpful and made switching broadband quick and easy. She explained everything clearly and made sure the deal was right for me. Professional, friendly service and a stress-free experie... See more
Company replied
Spoke with Rosheen, in a very stressful situation her patience and reassurance was a god send. She explained everything thoroughly and ensured I was happy. Amazing customer service and would highly re... See more
Company replied
Company details
Written by the company
BeSmart… The SMART choice for you! Here at BeSmart, we like to make your life easier by combining all your household bills and services under one roof. From broadband, tv, mobile phone to motor breakdown for your car and home emergency cover for your boiler, plumbing or electrics, our team of experts are on hand to help you consolidate your bills and services today. We have a nationwide network of local qualified and registered tradesmen, from your area, allowing us to provide fast and efficient service and repairs at affordable prices.
Contact info
Yelverton Road, BH1 1DF, Bournemouth, United Kingdom
- 08006118111
- customerservices@besmartuk.com
- besmartuk.com
3.9
Great
298 reviews
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service!!!!
Amazing customer service!!!!! I used Be Smart for a utility review and managed to save lots of money a month. Definitely recommend 😊
16 March 2026
Unprompted review
Reply from BeSmart Utilities
Hello there C Miles,
It is always great to hear you have had a great experience with our team - Even more so a second time around.
Thank you for your feedback, I will be sure to pass it through to the team.
Thank you,
Chloe
Customer Service Manager
Terrible customer service and requests…
Terrible customer service and requests to cancel and not auto renew have been ignored. Reported scam to group on
In response to Be Smarts reply. This incident (nor my subsequent request for cancellation) did NOT happen at the weekend (that was just when you finally responded by email) it was 13.30 on a Friday as you know. Your helpline number diverts a rip off private recovery company who charge a premium. Nothing to do with your opening hours - Be Smart have a pre recorded message 24/7.
Please stop pressuring me to remove my review and twisting the truth and allow Group on to investigate your questionable practices.
15 March 2026
Unprompted review
Reply from BeSmart Utilities
Hello Melanie,
Thank you for reaching out and it is a shame to hear of your feedback on our levels of customer service - I did explain to you over the weekend that I was limited to what I could do with it being out of hours and we do not respond to general enquiries or less urgent matters over the weekend, cancellation requests being one of them. Although, yes you are correct, your breakdown happened on a Friday afternoon, when you reached out to cancel the motor breakdown cover with us it was on a Saturday so the cancellation team were not working. I have since responded to your request first thing this morning.
As agreed, we will allow Groupon to look into this. We do not pressure customers of ours to remove reviews. We never have done.
Again, I trust this is sufficiant for you.
Thank you,
Chloe
Customer Service Manager
Chloe - fab customer care
Chloe is helpful, friendly and always lovely to talk to. Chloe got me sorted with my service smoothly - all went well
18 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello Gi,
Always happy to help and always here when needed.
I am glad the service went well and thank you for your feedback on the customer service. I will be sure to pass this onto the customer service team.
Thank you,
Chloe
Customer Service Manager
Recommend 100%
Recommend 100%
Good customer service team that will help with all questions you have. Supported me through signing up and definitely happy with switching over my utilities to them. Happy customer
9 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Mr/Mrs Terrie,
So glad to hear of your positive experience with our customer service team. I will be sure to pass your feedback on.
Thank you,
Chloe
Customer Service Manager
Broke down and recovered quickly
Broke down. Called Be Smart, paid my excess and someone was out with me within 45 minutes. Really happy with the service and even got a follow up call from customer service to make sure everything went okay. Super happy 👍🏼
10 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Grace,
That is great news - Glad to hear we managed to help you out when you needed assistance.
Thank you,
Chloe
Customer Service Manager
When my boiler broke down
When my boiler broke down, I was worried about how long I’d be without heating, but Rosheen was amazing. She was professional, reassuring and extremely efficient.
She organised an engineer to attend within the hour and the problem was resolved quickly. The whole experience was smooth and stress-free.
Couldn’t ask for better service :)
3 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello Athena,
Thank you for your comments and feedback. I am glad that your boiler is back up and running.
I will be sure to pass this over to Rosheen and the customer service team.
Thank you,
Chloe
Customer Service Manager
Great service
Recently spoke to Chloe, she provided amazing customer service and nothing was too much trouble. Highly recommend!
4 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello Kelsey,
Thank you for providing your feedback on the customer service level - It is always good to hear.
I will be sure to pass this through to the customer service team.
Thank you,
Chloe
Customer Service Manager
Excellent experience
Excellent experience, Really helpful lady called Rösheen who went above and beyond to help me. Very pleased with the service.
18 December 2025
Unprompted review
Reply from BeSmart Utilities
Hello Lisa,
Thank you very much for your comments. I will be sure to pass this to Rosheen and the team.
Thank you,
Chloe
Customer Service Manager
Sorted myself a rather brilliant Mobile…
Sorted myself a rather brilliant Mobile deal.
Was also offered other money saving deals to look at.
Everything was explained in detail and felt my needs where understood
Thank you Roisin
12 January 2026
Unprompted review
Reply from BeSmart Utilities
Hello Giles,
Amazing to hear your feedback following a new mobile deal - Happy to have you.
Thank you,
Chloe
Customer Service Manager
Really friendly and polite and very…
Really friendly and polite and very helpful and go through everything with you
5 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Lilian,
Very glad we could help - Thank you for your feedback.
Thank you,
Chloe
Customer Service Manager
Rosheen was very helpful and made…
Rosheen was very helpful and made switching broadband quick and easy. She explained everything clearly and made sure the deal was right for me. Professional, friendly service and a stress-free experience. Would definitely recommend.
5 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello Alfred,
Really good to hear that Rosheen and the team could help you during your switch. I will be sure to pass your feedback over to the customer service team.
Thank you,
Chloe
Customer Service Manager
Great service and reasonably priced
Great service and reasonably priced
4 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Mr Burke,
Thank you for your positive comments - We are glad to hear about your experience. I will be sure to pass your feedback onto the customer service team.
Thank you,
Chloe
Customer Service Manager
Called in and spoke to Chloe Great…
Called in and spoke to Chloe Great service and friendly assistance
4 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello there,
Glad I was able to help and assist where needed - Please be sure to call in if you have any further queries.
I will pass your positive feedback over to the customer service team.
Thank you,
Chloe
Customer Service Manager
Mobile switch
Recently moved over to this company for my mobile phone contract. Really helpful customer service! Super pleased I made the switch
27 January 2026
Unprompted review
Reply from BeSmart Utilities
Hello there,
Thank you so much for your positive feedback, I will be sure to pass this through to the mobile contract and customer service team. We are glad to hear the switch over to our mobile contract was simple and straightforward for you.
If you need any further assistance, please be sure to reach out.
Thank you,
Chloe
Customer Service Manager
Switched motor breakdown to Be Smart
Switched motor breakdown to Be Smart. Spoke with Chloe regarding my sign up and she was really helpful. Definitely recommend
29 January 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Megan,
Glad to have you as one of our valued customers - Always happy to help.
Thank you,
Chloe
Customer Service Manager
Dealt with Rosheen when my car broke…
Dealt with Rosheen when my car broke down. Recommend
5 January 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Danni,
Amazing - Thank you for leaving your positive feedback. I will be sure to pass this to the customer service team.
Thank you,
Chloe
Customer Service Manager
Customer service is terrific
Customer service is terrific. I did speak with the team regarding my utilities following purchasing my break down cover. Really pleased .
30 January 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Stephan,
Amazing! I will be sure to pass your feedback to the customer service team regarding your positive experience.
Thank you,
Chloe
Customer Service Manager
Had a great call with the team…
Had a great call with the team regarding my utilities. Really happy to be switching to this company. Great customer services.
30 January 2026
Unprompted review
Reply from BeSmart Utilities
Hello Frankie,
Thank you for sending your feedback through to us - I am pleased you had a positive experience during your switch over. Be sure to reach out should you have any further questions or queries.
Thank you,
Chloe
Customer Service Manager
Excellent friendly service
Excellent friendly service. Extremely helpful.
3 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello Wendy,
Thank you for your feedback. I will be sure to pass your comments onto the customer service team.
Thank you,
Chloe
Customer Service Manager
Spoke with the team regarding my new…
Spoke with the team regarding my new mobile package. Really happy with the level of customer service and my new prices. Definitely made a right choice moving over to this company!
3 February 2026
Unprompted review
Reply from BeSmart Utilities
Hello there Lucy,
Thank you for the feedback - It is always great to hear our customers great experiences. If you are in need of any further assistance, please do not hesitate to contact us again.
Thank you,
Chloe
Customer Service Manager
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