I purchased a brand-new BERG GO² from their official webshop, but it arrived with a severe factory defect (damaged locking mechanism, making it unstable and unsafe for a child). I have unboxing vi... See more
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Fantastic product (Buddy Go-Kart). The ordering and delivery process was seamless from start to finish. The go-kart arrived in excellent condition and was straightforward to assemble. My son absolu... See more
I ordered a balance bike which was delivered quickly and hassle free. Although I haven’t put it together yet the instructions and quality of the bike looks good.
We ordered a balance bike for our 2 year old grandson, it’s sturdy and well made and he loves it! It was reasonably priced and arrived promptly.
Company details
- Toy Manufacturer
- also in
- Children's Toys Store
- Outdoor Sports Store
- Playground Equipment Supplier
- Toy and Game Manufacturer
- Toy Store
Written by the company
We are BERG. We make it possible for you to jump, ride and fly through the open air with our assortment of outdoor toys and gear. Life is meant to enjoy the outdoors. Be active in the open air, relax through effort and have fun on your own or together with friends or family. Our products are developed with high quality standards to ensure a long-lasting life for every product. It is important to be able to grow, play and have fun as carefree as possible. This is why safety is also at our core. Are you ready to explore the outdoors and make it yours? Welcome to the world of BERG. It is now yours!
Contact info
Stevinlaan 2, 6716WB, Ede, Netherlands
- 085-4003355
- cs@berg.com
- berg.com
4.5
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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The delivery was fast and reliable
The delivery was fast and reliable. The scooter is very well made and was easy to assemble. My granddaughter loves it. I chose Berg for sustainability and an EU product. Very satisfied!
1 June 2026
Great first bike
Fast shipping, looks great, and easy to assemble with the included tools.
30 May 2026
Ordering was easy
Ordering was easy. Delivery was swift. Purchase was suitable for child's age as described and recommended.
3 June 2026
Nearly 2 weeks after ordering and still…
Nearly 2 weeks after ordering and still havent received trampoline, apparently it is arriving today. Ordered on Friday 29th May and not arriving till June 11th (9 working days)
29 May 2026
Reply from BERG
Hello Justin,
Thank you very much for your feedback.
We’re sorry to hear that the delivery time did not meet your expectations.
However, please note that according to our delivery times for your country, items over 30 kg are delivered within 3–7 working days (the purchase day and weekends are not included). In this case, your order is being delivered within the promised timeframe.
For more information, you can refer to our FAQ:
https://www.berg.com/uk/customer-service/delivery
We hope your children enjoy the BERG
trampoline!
Kind regards,
Jessica
BERG team
Great little bike
Great little bike, great price, very well made.
Not much more to say, except, quick delivery also
4 June 2026
Grate service lovely balance bike.
27 May 2026
Product is exactly as I hoped
Product is exactly as I hoped. Delivery was on time. Price was reasonable compared to other brands.
26 May 2026
⭐☆☆☆☆ Beautiful Trampoline but withless without jump mat.
⭐☆☆☆☆ Beautiful Trampoline. Unusable Without a Jump Mat.
We purchased the BERG Ultim Champion 10'x16' in-ground trampoline in 2024 — excavated the yard, poured the surround, did everything right. For the first couple of years it was exactly what was advertised: incredible bounce, great layout, the kids loved it.
Then the jump mat wore out. Simple enough, right? Order a replacement. That was two years ago. Two years.
BERG advertises a 7-year warranty on the jump mat and markets this as a premium, long-lasting product — but what good is a warranty or a $4,000+ price tag if you simply cannot get the part? We've been told repeatedly that supply chain issues are to blame. I understand global logistics are complicated. What I cannot understand is how a company can sell a specialty in-ground trampoline with zero ability to support it with replacement parts for years on end.
We now have a beautifully constructed in-ground frame sitting in our backyard doing absolutely nothing. The kids have moved on. The hole is a monument to a purchase we deeply regret.
Before you buy: ask BERG in writing what the current lead time is for a replacement jump mat. The initial product may be excellent, but their US parts supply chain is a failure. A trampoline you cannot maintain is not a premium product — it's an expensive decoration.
— Danny Slover, Poulsbo, WA | BERG Ultim Champion 10'x16' In-Ground, purchased 2024
9 June 2025
Unprompted review
Easy to order
Easy to order, delivery within timeframe and regular update on order and delivery.
27 May 2026
This balance bike was purchased as a…
This balance bike was purchased as a 2nd birthday gift for my nephew and it’s a hit! He loves it and is gaining new skills!
It’s a beautiful Matt olive green bike that has an adjustable hight for the seat to make it a comfortable fun ride
4 November 2025
Lovely product
Lovely product, easily put together and grandson loves it.
Delivery a little bit longer than I’d hoped but worth the wait
26 May 2026
Reply from BERG
Hello Ralph,
Thank you very much for your feedback, and we are sorry that the delivery did not meet your expectations.
We would like to clarify that delivery for items over 30 kg to your country takes 3- 7 business days (the day of purchase is not included), and this is just indicative. In this case, the shipment has been in transit for 4 business days so far.
Through the tracking number provided, you can see the progress of your parcel, and the carrier should contact you.
You can also check our delivery times in our FAQ:
https://www.berg.com/uk/customer-service/delivery?subject=what-is-the-delivery-time-for-my-order
We hope that once the item arrives, the little one will enjoy it very much
Best regards,
Jessica
BERG team
Return policy
The complaints procedure does not mention returning goods abroad. I placed the order on the Czech website, where a Czech address is also listed. This fact is not stated in the complaints policy, which I consider a major shortcoming, especially with regard to the legal framework governing the sale of goods in the Czech Republic.
Since I have not received any response to my last email with Ms. Magdalena, I am reporting this situation to the Czech Trade Inspection Authority for resolution.
I have no issue paying shipping costs equal to standard postage, but not in the amount equivalent to the value of the product I purchased from you. Perhaps I would have reconsidered whether to buy anything at all.
I am very dissatisfied with the customer service, the proposed resolution, and the communication. A great disappointment.
1 May 2026
Reply from BERG
Hi Anna,
Thank you for your review.
We will contact you through a personal e-mail to resolve this issue.
With kind regard,
Mark - BERG Service Team
Larger than expected
Larger than expected. Beautiful craftsmanship. However having the handlebar attachment included would benefit me more due to my age of 61.
7 May 2026
Great service from the ordering to…
Great service from the ordering to delivery. The product is very well made and just what we ordered.
8 May 2026
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