benuta.co.uk Reviews 

I’m very happy with my order. I received my rug within 5 days, had no issues with the delivery, all worked out well. The rug is super nice and looks great, exactly what I was expecting. Thanks!

I received my rug yesterday I was slightly concerned as trust pilot didn't read to good. But my rug was exactly what I ordered infact bigger I'm extremely happy with my purchase 5 🌟 given

Terrible experience this far. Has more to do with customer service than the product. No transparency on where your order is, when it will arrive, or even if its on its way or if the order was even acknowledged. They just take your money and ignore you. Only phone number available leads no where and I called all branches across Europe, they put a passive aggressive voice mail to hang up on you. Will never order from here again. Havent even received my product but will begin a refund since its taking so long for a clear answer.

Absolutely rubbish! Still haven’t received my order weeks later. Customer service don’t respond. The contact phone number doesn’t work. This company is utter crap. DO NOT ORDER FROM THEM.

I have tried to return a rug. DHL collected my rug following all return instructions yet 2 weeks later, DHL have tried to return the rug back to me because you wouldnt answer the phone to sort out the clearance. they cant clear the shipment in germany without you making contact so i am now completely out of pocket. i need someone to help me please

Have ordered (and paid) 3 rugs about 2 weeks ago.
Have received an information saying that my order is late.
Have asked how long the delivery will be delayed. No response.
Have asked to cancel the order. No response.
This company is a joke and possibly a scam. Stay away!!!

I would give 0 stars if I could - lost our order ‘in transit’ whilst taking our money for two and a half weeks with no updates. Not even an apology on Instagram DM for the mishap. Will never be ordering again - be cautious using these guys. Potential scam.

Terrible quality and service - received rug which was folded (received others from other companies in same packaging and they've been fine), but the rug is so rigid it doesn't even lay remotely flat. We've weighted it with big heavy boxes, rolled it up, but it is not settling - its a huge trip hazard, and obviously looks terrible, it is now unusable. Benuta claim this isn't a fault or a problem, so say we have to pay £20 to return, unless after 60 days it is still the same, but it isn't safe for it to be on the floor due it being a trip hazard, so cannot leave it out for next 2 months - a total joke. It is also sitting approx 5cm too short on both sides due to the bumps, so isn't even right size and overall looks cheap. Do not waste your time or money, would give zero stars if I could

purchased a lovely rug or so i thought and received the inforrect rug. The rug received is huge and very heavy but again i am expected to take to the post office and they wont now respond after the post office advised it was for collection by dhl.
the customer service was initially good but now not receiving anything so i will speak to paypal and advice them that i want a refund.

Had really good experience, ordered rug that came exactly as shown on the picture, nice and soft, ordered on Tuesday and received on Friday with free DHL delivery. I don’t know where all these bad reviews coming from but don’t listen, just order and see for yourself it’s worth it! I recommend

Ordered two rugs, kept one. Yes I was sent a DHL charge for the one I returned but customer service promptly refunded me after I sent them a copy of the charge.

Lena form the service team has been fabulous, everything has been sorted quickly and efficently.
lovely quality rug! would recommend.

Avoid this company at all costs.
I ordered a rug (200 x 290), but they delivered a smaller one (160 x 230). I reported the mistake immediately, yet after over a month, they still haven’t arranged collection of the incorrect item or issued the refund they promised.
There’s no phone number to reach them, and to make matters worse, I was billed separately by DHL for delivery of the wrong rug. I am now almost £250 out of pocket, and Benuta have stopped responding entirely.
This is appalling service—save yourself the stress and do not order from this company

The rug arrived quickly and seems good quality. 2 weeks after arrived a letter from DHL asking to pay customs fee. Based on the reviews here, it seems a known problem and I don't understand how a company who has registered co.uk-address does not make it clear in their description or that they still have not resolved this problem by paying their dues (dodgy) or at the very minimum keep their customers informed. It's not hard to do the right thing from start to finish.

The finish on the expensive rug I bought was very poor with big tufts sticking out of it in 7 places. I had to return it for a refund. I was also unhappy to receive a bill from DHL demanding that I pay customs duty as it has been shipped to the UK. This was not mentioned when I bought it. It took a long time and a lot of emails back and forth to get a refund on the rug almost 2 months after I'd ordered it. I did get the customs duty refunded and paid DHL but then they sent a letter threatening court action due to late payment of the duty! I would not recommend. It's been stressful.

I was charged import duty and a clearance fee by DHL to get this rug into the UK, despite the Benuta website saying these fees were included in the price of the rug.

To date I haven’t received this money back from Benuta, despite them acknowledging this was their mistake.

I won’t buy from the company again. They also use a website with a .co.uk domain which is misleading giving their rugs are sent from Germany, and they don’t have a UK presence.

I’m £50 out of pocket when you include the £20 return fee — the whole thing has been hugely disappointing.

Very happy with my purchase! Ordered the 'Greta' rug in cream as I wanted a natural look. It's a lovely chunky weave and fantastic quality. No problems with ordering or delivery, highly recommended.

I ordered one very large, gorgeous rug and was happy with the quality and delivery so decided to order another the same. This was cheaper as I had a discount code and arrived quickly. I am now threatened with a county court judgement from DHL for shipping costs. My Benuta invoice clearly states £0 for shipping so BEWARE!

Beautiful rug & excellent value & customer service. Second purchase of a rug as I loved the first one (pure range beige & black) for another room.
First one I bought in April & arrived folded in a box which was odd for such a huge rug & I thought would leave creases however these disappeared over the course of a couple of weeks so bear with it.
Second rug ordered last week & arrived within a week - however an email & text arrived with a hefty DHL bill to pre pay duty & taxes of £56! I thought it was a scam until the delivery DHL chap arrived & confirmed it needed to be paid. Whether a mix up by Benuta (DHL said was marked as taxes unpaid) or DHL (said Benuta) they promised to refund me the amount. So I paid it as I really wanted the rug provided them a receipt & within hours it was refunded! Yay
So the second rug is here & arrived rolled! Even better. So maybe the rolled ones are treated different for duty I don’t know as it wasn’t a problem first time around.
Anyway, I hope this review helps anyone undecided to order or in a similar situation to get a resolution re extra customs.

Annoying returns policy where you need to pay £19.90 to return a rug. I also thought the rug looked much cheaper in real life than it did in the pictures. Disappointed!

I ordered two rugs from Benuta’s UK website, paid in GBP with 20% UK VAT included, and then DHL demanded extra import duties before delivery. At no point in the checkout process or on the shipping page was this disclosed.

Benuta advertises free UK delivery, but UK customers are hit with hidden charges after paying in full. This is misleading and unacceptable. I expect Benuta to take responsibility immediately and clarify whether they will cover these charges — or stop advertising prices as if they are final when they are not.