Benevity charges extremely high rates if a nonprofit decides to receive donations by check. After the first tow disbursement, they charge the higher of $35 USD/CAD per check or 8% of the amount of the... See more
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Benevity, a certified B Corporation, is the global leader in enterprise social impact software. Benevity’s all-in-one platform empowers the world’s most purpose-driven companies to seamlessly integrate corporate social responsibility into their core business strategy - driving measurable, scalable, and lasting impact. Benevity has supported more than $34.5 billion to more than 500,000 nonprofit organizations and enabled more than 8.5 million changemakers worldwide since 2008, empowering organizations to build trust, engage employees, boost retention, and drive innovation. Its unified platform supports giving, volunteering, granting, and employee mobilization - backed by intelligent insights and a secure, global infrastructure. For more information, visit www.benevity.com.
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Calgary, Canada
- benevity.com
3.5
Average
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 38% of negative reviews
Typically replies within 48 hours
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Benevity marks donation "completed" and silently fails to deliver in >14 months
Benevity is a company that provides charitable donation-management platforms for corporations (eg. Nike, Coca-Cola, Google, Microsoft, Apple, etc). They do (1) verification of charitable organisations and (2) handle money transfers to them.
Money transferring service from Benevity is very bad:
- slow (best case 2-3 months, worst >1 year)
- not transparent: no full transactions history (initiated-sent-rejected/resent-received), no transaction breakdown (sent amount, fees, received amount)
- misleading (“completed” transactions not delivered >1 year)
- deceiving (unexpected fees are taken from your donations)
I know about the case when Benevity marked donations “completed” and failed to deliver them in 14 months, uncovered after cross-checking with the recipient org.
Benevity support is incompetent, took >2 months and dozens emails for them to acknowledge the issue. And extra 2-3 months to provide a one-off fix instead of a proper long term solution.
In comparison any international money transfer service would deliver (or return the money) in 1-5 business days (Benevity's best case is 2-3 months), provide full transaction history (when initiated, how much sent, conversion rate, fees, rejections/retries, delivery confirmation).
I would expect such a low quality for a small startup with limited resources, but Benevity is >13 y.o. company with $100 million revenue in 2019.
9 January 2022
Unprompted review
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