We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Excellent service easy to use found the…
Excellent service easy to use found the appointment booking easy and Doctors very accommodating
29 June 2026
Reply from Benenden Health
Hello Gerald, thank you for sharing this feedback with us, we're so pleased to hear that it was easy for you to book an appointment with one of our doctors. We wish you the best with the rest of your health journey.
Best wishes, Benenden Health.
Great service
Very helpful and knowledgeable staff on the phone lines. Easy to arrange treatment.
6 July 2026
Reply from Benenden Health
Hello Sue, thank you for sharing this feedback. We're really happy to hear you had a great service from our team, and from your treatment. We hope you're recovering well.
Best wishes, Benenden Health.
Really easy
Really easy from speaking to Benedan to booking scans to my surgery would highly recommend
6 July 2026
Reply from Benenden Health
Hi Larna, thank you for leaving this wonderful feedback. Diagnosis and treatment can be a daunting process, but we're glad we could support you throughout both of them. We hope you're recovering well.
Best wishes, Benenden Health.
Great cover
Great cover
Easy to use
Had to speak to doctor in 3 occasions
Prompt and thorough
6 July 2026
Reply from Benenden Health
Hi Liz, thank you for sharing this feedback, we're very happy to learn you had a great experience all three times you needed to use our services.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Gerard, thank you for leaving this wonderful feedback. We aim to make accessing healthcare as quick and simple as possible, and we're very glad to hear this was the case for you.
Best wishes, Benenden Health.
All good
All good. Only dissatisfied slightly we're the patient room very untidy no one into clean theroom
15 November 2025
Reply from Benenden Health
Hi there, thank you for sharing this feedback. We're very happy to hear you've had a largely positive experience using our services. If you would like to feedback to our team regarding the untidy room, please call us on 0300 304 5700.
Best wishes, Benenden Health.
Reply from Benenden Health
Hi Paul, thank you for sharing your procedure experience with us. We're really pleased to hear it went smoothly, and our team supported you throughout. We hope you have a speedy recovery.
Best wishes, Benenden Health.
Very friendly and knowledgable advisor…
Very friendly and knowledgable advisor who kept me informed at all times throughout the process.
12 May 2026
Reply from Benenden Health
Hello Robert, thank you for sharing this feedback with us. We love hearing members being fully supported by our team. Know we are here to help you for many more years to come.
Best wishes, Benenden Health.
It was very easy with no problems,no…
It was very easy with no problems,no long wait and bery efficient.
23 April 2026
Reply from Benenden Health
Hi Valerie, thank you for sharing this feedback with us, we're very pleased to hear you were able to access support so quickly. We hope the rest of your health journey goes just as smoothly.
Best wishes, Benenden Health.
Accessible and rapid GP service
I have used the GP service once and found it easy to use, rapidly responsive and the GP easy to talk to.
30 June 2026
Reply from Benenden Health
Hi Dermot, thank you for this wonderful feedback of our 24/7 GP service. We're so happy to learn that you got the support you needed, at a time that suited you.
Best wishes, Benenden Health.
Thank goodness for Benenden
I had a 2 and a half year wait for referral to Neurology on the NHS, thank goodness for my Benenden membership!! I saw a Neurologist within a fortnight of requesting help from Benenden. I had an MRI 3 days after seeing the Consultant . Great service!
9 April 2026
Reply from Benenden Health
Hi Beverly, thank you for taking the time to share this feedback. We are delighted to hear we could fast track a neurology diagnosis for you, so you have the answers you need to make the next step in your health journey.
Best wishes, Benenden Health.
Brilliant all round!
Cannot fault any part of the service I received.
My consultant Mr Stapleton was kind and professional.
I felt I could ask any question and using the app meant I was kept up to date with all aspects of my treatment.
8 May 2026
Reply from Benenden Health
Hi there, thank you for sharing this feedback. We're really glad to hear that you had a positive treatment experience and have since been updated accordingly via our app. We wish you the best with the rest of your recovery.
Best wishes, Benenden Health.
Satisfied With Care. After many months waiting to get my…
After many months waiting to get my health problem sorted , I am so glad I requested help from Benenden. Just wish I had applied earlier.
22 April 2026
Reply from Benenden Health
Hi Christine, thank you for sharing this wonderful feedback, and welcome to membership! We're so happy to hear that we could support you with your health concern.
Best wishes, Benenden Health.
Very helpful service and excellent provision of surgical care
Very helpful service; good recommendation of surgeon to perform the treatment. Excellent service provided offered and funded by Benenden.
20 May 2026
Reply from Benenden Health
Hi David, thank you for sharing this feedback with us. We know surgery can be a daunting process, but we're so pleased to hear we made it as smooth as possible for you.
Best wishes, Benenden Health.
It’s great having a service that you…
It’s great having a service that you can access straight away when needed. I couldn’t get a drs appointment for an emergency, but managed to get an online consultation with a gp within an hour of my booking online
26 June 2026
Reply from Benenden Health
Hi Eva, thank you for sharing this feedback. We're really happy to hear you were able to access a GP so quickly for your health emergency. We hope you got the answers and solution you needed too.
Best wishes, Benenden Health.
Every call used to be rushed
Every call used to be rushed; they barely discussed my symptoms and just told me to go to my GP. It felt like a tick‑box exercise, and nothing changed until I left a review.
Since then, they’ve sent an email and invited me to book an appointment, saying they’ll refer me to their doctors. While this is a step forward, I’ve had these symptoms for a long time, help only came after I complained.
It still makes me question what the service is for if support only arrives when you speak up. I hope this appointment delivers the help I need.
26 June 2026
Unprompted review
Reply from Benenden Health
Hi Rosa, thank you for updating us on your experience, and again we want to apologise that it hasn't been as straightforward as you needed it to be. We are absolutely here to support you, so please keep leaning on our team to move your health needs forward.
Best wishes, Benenden Health.
Efficient and competent
Efficient and competent. Everyone I spoke to exuded confidence and credibility. I was very happy with the attention I was given.
28 May 2026
Reply from Benenden Health
Hi Richard, thank you for leaving this positive review for our services. We are really glad to hear we could be a support to you in your time of need. Please don't hesitate to reach out to us if you need our help again.
Best wishes, Benenden Health.
Reply from Benenden Health
Hello Peter, thank you for sharing this feedback with us. We're very happy to hear you received a five star service, and your health needs have been supported.
Best wishes, Benenden Health.
Useless service
Useless service - Every time I have a GP appointment I get told I need to go and see a GP. Are they not real GPS????
26 June 2026
Reply from Benenden Health
Hi Sarah, thank you for sharing this feedback with us, and we're very sorry to hear you haven't had the best experience so far. Our 24/7 GP service is remote, meaning our members can access a GP via a phone or video call. This is great when needing immediate, 24/7 advice, but there is the limitation that if you need a face-to-face appointment (likely due to a physical exam needed) then our GPs will recommend you go to your local practice for it.
This doesn't mean our 24/& GP service isn't 'real'. All GPs are fully qualified, and eager to support our members 365 days a year, day or night.
We hope your follow-up appointments go well, and please do lean on us if you need any support in the future.
Best wishes, Benenden Health.
I’ve had a really positive experience…
I’ve had a really positive experience with Benenden Health. Using the app and the telephone GP consultation was straightforward and convenient. The doctor listened carefully to my symptoms, helped diagnose the likely cause of my knee pain, and explained everything clearly.
I really appreciated being signposted to self-help YouTube videos with exercises and advice to help manage my symptoms. The recommendations were easy to follow and gave me practical ways to start improving my knee pain straight away.
The whole process was quick, professional, and reassuring. It’s great to have access to healthcare advice without having to wait for a face-to-face appointment. I would definitely recommend Benenden Health to anyone looking for accessible and supportive healthcare.
16 June 2026
Reply from Benenden Health
Hello David, thank you so much for taking the time to leave this wonderful feedback. It really makes our day to hear members experiences like yours. We're so glad that you were signposted to the advice and services you need to answer your health and wellbeing concerns. Know that if you need our support again, we're here to help.
Best wishes, Benenden Health.
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