Beautiful tile selection, but they sent the wrong tile sample. Colors online do not fully match reality, so we are glad we ordered a sample. But, the sample we ordered is not the one we received.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
THERE AREN'T ENOUGH STARS TO APPLY TO THIS BUSINESS. TALK ABOUT "CUSTOMER SERVICE" AND BelTile IS ON ANOTHER LEVEL...THIS COMPANY AND THEIR "CUSTOMER SERVICE" PERSON WENT OVERBOARD TO MAKE SURE THAT... See more
I ordered the San Diego tile on a Thursday, and it arrived from Tunisia on Monday to me on the East Coast, well packaged in perfect condition. I was hesitant to order online, but it worked out great.... See more
Tiles arrived in a timely fashion and in great condition. What beautiful tiles!!!! Excellent quality!
Company details
Written by the company
Serving our customers online since 2007, Shop at beltile.com or call 866-925-8453. We specialize in unique stone, handpainted Moroccan, Iznik and Italian tiles, stone mosaics, and hexagon floor patterns.
Contact info
680 S Cache Street Ste 100-9670, 83002, Jackson, United States
- 866-925-8453
- sales@beltile.com
- beltile.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BelTile was the only company on the web…
BelTile was the only company on the web with my product in stock. It was shipped and delivered promptly in good condition. I had an interaction with customer service that was professional and helpful. Just the kind of company you like to do business with,
Had Just What We Needed
BelTile had just what we needed - 8x8 black and white square tiles for our laundry room floor. We couldn't find them anywhere else, and I had my heart set on a checkered pattern for this room. The sales associate was super helpful in helping me place my order.
I’m absolutely thrilled with my order!
I’m absolutely thrilled with my order. They’re gorgeous, high-quality tiles. Everything was packed carefully. Shipping was reasonable in cost and speed. Highly recommend!
Great product and great service
Great product and great service. I was very happy with the tiles I ordered and the responses to my inquiries were very timely and helpful.
Unique and Gorgeous Tiles + Top Notch Service
Thanks to BelTile the Master Bath is my favorite room in the house! Gorgeous tiles and wonderful customer service from design to installation. I’d highly recommend BelTile if you’re looking for unique and quality tiles and top notch service at the right price.
I would like to give you 100 stars!
I would give you 100 stars!! Great products and outstanding customer service!
Exceptional customer service
Found penny tile with darker edge at a big box store but after install, we realized we had 2 different dye lots. We had to tear it out. Finding the same tile proved much harder than we thought. Many of the “white” penny tiles looked more blue. Finally found this tile and ordered a sample. It looked perfect but I called to make sure we would get the same dye lot as the sample. They were very kind and understanding with my concerns. It came perfect. All the same dye lot and I love how our backsplash turned out.
Fantastic service and pricing
Working with BelTile was easy. Prices were fair and delivery was seamless.
Customer support was very responsive and took care of all questions in a timely manner. Would definitely recommend!
Excellent service and rapid shipping
Excellent service and rapid shipping! Shop with confidence.
You discontinued the light blue matte…
You discontinued the light blue matte subway tile that I wanted, and offered me a glossy blue tile for replacement. Now I have to start my search over again.
The tile is so beautiful
The tile is so beautiful! Thank you so much. Shipping was expedient and customer service was fantasic. We truly appreciate you.
The sample is beautiful and arrived a…
The sample is beautiful and arrived a few days earlier than expected.
Fast turn around time
My tile was delivered very quickly. I was surprised because the samples that I had ordered took longer to arrive than the actual order. The company that delivered the products was very efficient. The driver even called me to make sure I was home. I’m very satisfied.
Beautiful tile- shipped in a timely…
Beautiful tile- shipped in a timely manner. Very happy! :)
THERE AREN'T ENOUGH STARS TO APPLY TO…
THERE AREN'T ENOUGH STARS TO APPLY TO THIS BUSINESS. TALK ABOUT "CUSTOMER SERVICE" AND BelTile IS ON ANOTHER LEVEL...THIS COMPANY AND THEIR "CUSTOMER SERVICE" PERSON WENT OVERBOARD TO MAKE SURE THAT I HAD AN "OUTSTANDING" OUTCOME. RELATIVELY NEW COMPANY BUT FOR SURE THEY HAVE "OLD SCHOOL" SATISFACTION AS THEIR #1 GOAL!!!!
Good & Bad
I have ordered 3 times from here. The first x I received a broken tile and they replaced it with a new one, but we asked for the wrong thing. When we wanted to exchange it, we couldn't w/o paying for it since it was our fault this x. Also, their descriptions aren't clear, I accidently ordered too thick of ones that I can't use or return.The 2nd time they even sent a picture of the 2x2 tiles that would go good with my border, but they sent a different little flower design instead. Then when I ordered the pencil thin trim, I was given the 1/2 in. trim & now I have ordered more so I have enough if I go with a different configuration & I may get the right stuff but now it won't match & it's too close to my tiling time to change. Some of it's my fault b/c I shipped it to a different place than where I live to double check it faster, but if there weren't mistakes that wouldn't have been a problem. Shipping cost is outrageous, too.

Reply from BelTile
Impressive product and service
The tile I ordered is beautiful, just as I was hoping for. It seems like it is good quality. When I emailed to ask about other product availability I got a response, with pictures, within minutes. I am very impressed with beltile and hope to have an opportunity to use their products again.
Helpful people
I found the people at Beltile to be very helpful and responsive. Their products, based on my order, seem to be of very high quality. I would highly recommend them
Love Beltile
Love Beltile! They found some marble I had been looking for all over. It was a beautiful variation and I was so pleased. Their customer service is amazing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







