Belro Reviews 126

Charged again for 39.99 2 weeks after original purchase, and i didnt or wouldnt buy anything from them, after receiving a crappy product

[Belroshop.com - Product Return & Refunds written Policy(Below)]

On my order recieved email site. H.Washington

On Sun, Apr 19, 2026, 2:15 PM
Just a few minutes after recieving a hand held battery operated car wash device pungant sweet smelling acidy fumes escaped filling the room. I closed the case containing the parts and immediately called Belroshop. The first phone rep (male) and I were some how disconnected as I explained the situation. I called back
a female phone rep answered I explained from the beginning the delivery situation...she immediately instructed me "not to touch the items and that they couldn't be returned." She offered to resend my order. I opted for an refund. In a agitated tone she said that I would recieve and email with 48 hours concerning my request.
I recieved and email ....@gmail.com stating return the item, except an initial 50% refund and the other 50% minus a 15% restocking fee. Or avoid the return fee and just accept the 50% This is a one time ofter.

4 20 26 I replied by email that I was a cancer patient and your phone rep warned me not to touch it, so I took and forwarded photos as request in your return policies. There after, I re-sealed the package and doubled bag it in plastic until the refund situation was resolved. I also asked how to dispose of the package since it most likely can not be returned. I received several emails from thier support group acknowledging thier regrets while requesting more photos which I resent the photos already taken so not to re-expose the fumes.

Now no one is answering Belro phones.
My emails seemly are not being accepted. H.W.

Belro email return instructions:
[My order arrived damaged or it's missing.
If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email ... com. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.]

Would give ZERO STARS! This is a Scam!!! Run Fast Away!!!

Absolute scam!!! As soon as I bought a $17 product other unknown charges from unknown places started appearing. I had to cancel and replace both credit cards that I used.

I still did not get a product which was promised to arrive with one day delivery. When they finally send a tracking number I found it is shipped with Wanb Express and the product is in Shenzhen, China.

They add handling charges after checkout.Its a marketing scam with advertised "free shipping".As normal shipping cost are similar,it seems it would be more viable for them to label this a shipping cost instead and avoid bad reviews such as this!!

Wow I am so glad my bank declined purchase. I was trying to buy a pair of shoes that were 19.99 with free shipping and that's what the receipt page showed but when I paid for it my bank immediately contacted me about the 29.98 charge. I emailed them and then called them directly, was never able to get an answer as to why the extra 9.99 was tagged on after I agreed to pay 19.99. Also when I called the customer service was terrible, guy sounded like he was eating (smacking between words). I'm glad payment didn't go through. I had to check to see if they were a real company.

I ordered a hearing aid dehumidifier for $19.95. They said it would be delivered tomorrow. As soon as I hit submit I became aware that they took an additional $9.95 plus they charged an extra $10 for the item. Also the item wouldn't be delivered until May 4. I called and the guy started yelling at me right off the bat, said I can't follow basic instructions. He wouldn't let me get a word in and became increasingly obnoxious then hung up. All in all I paid ~ $40. I will let my bank handle the matter.

I ordered a doorbell camera from this company, but ran into several problems with the order. I highly recommend that you stay away from this company, I wish I had ordered from a more reputable company, Ring or MyQ.
The Belro website stated that the camera would arrive next day being shipped fom North Carolina. It was shipped from China 4 days later and arrived 12 days after that.
The company tacked on a $9.99 charge for expedited handling, and there is no way to deselect that option before checkout. With much difficulty the extra charge was finally refunded. But now I have three fraudulent charges after making the original purchase, two for $15 and one for $39.99. I had to eventually cancel my credit card to stop the fraudulent charges.

Scam company. Same complaint as all the others. I thought I was ordering "English" tall riding boots. They did not arrive. 24/7 customer service is a crock. Stayed on hold forever. Kept hearing that I was "next in line". Was then directed to leave a message but...mailbox was full. I was also charged that hidden fee of $9.99 for a lifetime warranty and delivery insurance. Will contact my credit card company to dispute charges. What a joke.

DO NOT USE this company. I ordered one item and multiple charges came up on my card. This is a FRAUD company and it also hides behind other names

Do not buy from Belro - Belro are scam sellers. We purchased a Bark Control Device that had no effect on our dog. We called their customer service number multiple times during their supposed availability times, and were told we are the 6th, 5th, 4th,... person in line. When we finally got to the front of the line, instead of talking to a person, we were directed to leave a message in an email box. Then got a reply saying the mailbox was full. Must be full of complaining customers! Buyer beware! Lesson learned..

My experience echoes others I see here. I ordered a pair of shoes for $14.99 but after I'd checked out, I was presented with a screen that wanted me to add insurance/warranty for $9.99 and there was NO WAY TO OPT OUT! So, I closed the screen and immediately got a text from my bank (kudos, Bank of America!) saying several charges were made and did I authorize them. I ended up having to cancel my card and am now waiting for a new one, with a new number, so I have to notify any auto-debits of the number change. What a colossal waste of time.

Please stay away from this company. They tried to charge me 5 additional times after my main purchase. Those 5 additional charges were declined from my bank luckily. I also had to cancel my current debit for a new because I didn't trust this company. They also sent the wrong colored item. Very bad company. Very scammy. BEWARE.

If I could give a -5 stars, I would I do not recommend doing business with this company. They are extremely unprofessional. They are very unpleasant and rude on the telephone. Their customer service is not customer service. They hang up on you and do not want to answer your questions. I think this may be someone doing this out of their home. When you ask questions, they’re gonna hang up on you and you’re not gonna receive your merchandise. If you do decide to do business with them, the most positive thing I can say to you is good luck.

The shoes are actually fine. Description "orthopedic" but no support inside. However, as others have noted, they tack on a $9.99 "shipping insurance" charge AFTER you confirm payment. It's absolutely fraudulent, a total scam. I can pay about $10 to ship them back or eat the extra charge I didnt agree to. Shame on you, Belro Zapostore. Very poor business practice. You'll never get repeat business with dishonest business practices.

Please don’t order from this company huge scam customer service is very rude refuse to let me know if my shoes had been shipped and said plainly no to refund. Then hung up on me.

Buyer beware

When i attempted to order a pair of sandals from Belro my credit card was rejected 3 times as fraudulent.
Upon entering my husband’s card i was able to complete the order for the $24.99 pair of sandals.
Immediately 2 Order #’s appeared, one for $9.95 for some kind of unauthorized fee,
and the sandals increased in price to $34.98, apparently tagged with another “service” charge.
I immediately called customer
service to encounter a very belligerent man i could barely understand who was accusatory to me.
I hung up and called again to cancel everything and I was promised that would happen.
Only the mysterious $9.95 was removed.
I then emailed customer service
to cancel, well within their 24 hr window policy.
Immediately a return email claimed that was not possible as the order had already been processed and was on its way, but they would give me a 25%
discount if i would keep the product and accept the “refund” now.
My response was , no,
that it was clear this “company” is an illegal scam and with documentation i will contest this charge and report Belro to my state’s Attorney General’s office.
Immediately i received a response that, with further consideration they would cancel both orders and charges.
That was Th, the $9.99 showed up again and was again removed.
The inflated sandal charge of $34.98 remains.
As of Monday i am still waiting.

I ordered magnetic eyelashes, and was charged for a warranty and expedited shipping, which I did not request. Called customer service, and asked to be refunded for the entire amount, as well as cancelling the order, as I saw that it had not been shipped out yet. Was told order was cancelled and I was refunded only for the warranty at the time. A week later, I discovered that the order had shipped, and the charges for the item and the shipping remained. Contacted the company and complained, and asked for a return label. Long story short, and many emails back and forth, they offered me a 50% refund if I kept the item. I agreed out of frustration. I never received the 50% refund because I had closed the credit card to avoid any more erroneous charges. Company absolutely refuses to send me a refund in any other form, but instead offered me a discount at their store. I advised them that I will NEVER order from them again, even with a discount, but they still refuse to send me the refund. Don't waste your time or money ordering from Belro.......huge scam!!!!!

I had the same experience as others. It said my card was fraudlent and then it attempted to put 3 charges on my card. My credit card company caught it immediately and called me. I shut my card down right away.