Bellubeauty Reviews 

41
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I heard about this store from a friend and gave it a try, I was honestly surprised at how quick they dispatched my order and the amount of freebies they gave me! The products were the same I’ve purcha... See more

Rated 5 out of 5 stars

I've made a few orders with Bellu Beauty & I'm impressed with the service each time. They have a great selection of Korean skincare from amazing brands at such great value prices. Fast well tracked de... See more

Rated 5 out of 5 stars

The products are absolutely amazing—high quality, effective, and exactly what my skin needed. On top of that, the fast, free delivery was a great bonus. This is now my go-to for all things skinca... See more

Company replied

Rated 5 out of 5 stars

Everything came fast and in perfect condition as well as multiple samples - will be doing all my K beauty shopping here from now on. Impeccable customer service.

Company details

  1. Beauty Product Supplier
  2. also in
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Industry
  6. Cosmetics Store
  7. Health and Beauty Shop

Written by the company

At BelluBeauty, we believe that skincare is more than just a routine — it's a journey to radiant, healthy, and glowing skin. Based in the UK, we are passionate about curating the finest selection of authentic Korean skincare products, handpicked from trusted and well-known K-beauty brands. Our mission is to bring you the latest innovations and timeless favorites from the world of K-beauty, ensuring you have access to products that deliver real results. From hydrating toners and soothing serums to revitalizing sheet masks and luxurious creams, our range is designed to suit every skin type and concern. What sets BelluBeauty apart? Fast & Reliable Delivery: Enjoy free next day delivery on all orders over £25. Complimentary Samples: Every order includes 3 free samples, giving you a chance to discover new favourites. Outstanding Customer Care: Our team is dedicated to providing personalized service and expert advice to help you make the best skincare choices. Join thousands of satisfied customers who trust BelluBeauty to elevate their skincare routine. Explore our website to discover your perfect K-beauty match today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(41)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My honest experience

My honest experience : BelluBeauty helped me out extensively with creating a Korean skincare routine for my skin type the support team was extremely friendly and replied pretty much instantly asking me about products I’ve used already and my skin goals and concerns and tailored me great recommendations for products to use, overall I’m happy with the experience and will be placing my order tomorrow and looking forward to receiving my new K-Beauty products!

11 October 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant experience

I heard about this store from a friend and gave it a try, I was honestly surprised at how quick they dispatched my order and the amount of freebies they gave me! The products were the same I’ve purchased from stylevana and I only waited one day for my order to arrive rather than 2 weeks. Overall, happy with the experience and will defo order again!

28 August 2026
Unprompted review
Rated 1 out of 5 stars

I’m writing this review because I feel…

I’m writing this review because I feel people should be aware of my experience with Bellu Beauty.
I received a package containing several products and initially believed that some items were missing. I contacted Bellu Beauty to explain the situation, expecting a reasonable and reassuring response. Instead, I found the response extremely hostile and intimidating.
I was told to check everything, including my Ring doorbell footage and with my neighbours. I was also told that they had carried out a “thorough investigation” and that, from their side, nothing was missing. They then said they would investigate further with Royal Mail.
The way this was communicated made me feel as though I was being accused of lying or doing something wrong. I genuinely felt like I was being treated as though I had committed a crime, and it left me extremely frightened and upset. I was so distressed by the interaction that I had a sleepless night.
I subsequently checked everything thoroughly and discovered what had actually happened. The missing contents had fallen out of the packaging because the parcel had apparently been left in a damp area by Royal Mail while I was not at home to receive it.
I immediately informed Bellu Beauty that I had found the products. To be clear, the items were not stolen or missing from the delivery in the end. However, what has really stayed with me is the way I was made to feel when I initially contacted the company.
Mistakes and misunderstandings with deliveries can happen. What matters to me is how a company treats its customers when they raise a genuine concern. I found the response unnecessarily intimidating and distressing.
Based on my experience, I personally would not feel comfortable ordering from BelluBeauty again

25 August 2026
Unprompted review
Bellubeauty logo

Reply from Bellubeauty

Hi Lorraine, hope you are well.

Thank you for sharing your feedback. We're very sorry to hear that our communication made you feel uncomfortable, as this was certainly never our intention.

When you initially contacted us, you reported that two purchased products were missing from the parcel you received. Our fulfilment checks showed that both products had been packed before dispatch and that the completed parcel weight had been recorded at 440g.

In order to understand what may have happened, the questions regarding the condition and location of the parcel, CCTV/Ring doorbell footage and neighbouring properties were asked solely to help us establish the circumstances and gather any information Royal Mail may require when investigating missing contents. They were never intended as an accusation or to make you feel intimidated.

Later that evening, you contacted us to confirm that you had found both products in your porch and explained what had happened. We were very pleased to hear that everything had been located and thanked you for letting us know.

We nevertheless sincerely apologise that the investigation process caused you distress. This was never our intention. We understand that tone does not always translate clearly through email, and we are sorry if our questions came across differently from how they were intended.

We will certainly take your feedback into consideration when communicating these types of enquiries in the future.

Kind regards,
BelluBeauty Customer Service

Rated 5 out of 5 stars

Great service

Great service, next day delivery!! Never let me down. I couldn’t ask for more.

Thank you,

30 May 2026
Rated 1 out of 5 stars

Threatened me when I said I would leave negative review

I tried to order on this website but they simply cancelled my order when I questioned whether or not they were selling non genuine items.
When I questioned why my order was cancelled and indicated that I would be leaving a review, the company threatened me with potential legal action if I left a negative review. Very scary interaction and I will never be making an order on their website again.

1 February 2026
Unprompted review
Bellubeauty logo

Reply from Bellubeauty

Thank you for your feedback. We’re sorry you felt uncomfortable after this interaction, and we’d like to clarify the situation for anyone reading.

BelluBeauty is a legitimate UK Korean skincare retailer, and all products we sell are genuine, brand new/sealed, and purchased from our authorised wholesalers or directly from the K-Beauty brands themselves. The order was not cancelled because of stock availability or product authenticity concerns.

The order had appeared to have been placed by or on behalf of a retailer/reseller selling the same products purchased on their own website, so it was cancelled under our consumer-only order policy and refunded in full to the original payment method. No payment was retained.

We fully respect every customer’s right to leave an honest review. Our follow-up email was intended to clarify the reason for cancellation and to ask that any public feedback accurately reflect the facts of the interaction — not to prevent a genuine review.

We remain happy to address any genuine concerns directly and professionally.

Rated 5 out of 5 stars

Great products

Great products
Delivery was swift and smooth.
The product quality is great too. I also got free gifts in my package. Thank you Bellubeauty

29 April 2026

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