Bella Barista - For Coffee Lovers Reviews 

9,590
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 438 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, especially the fresh and delicious coffee beans, noting the care in their production. Many also commend the swift and smooth delivery, with quick arrivals and well-packaged items. The staff's fantastic knowledge, helpful advice, and friendly approach contribute to a seamless and efficient overall service. However, some customers reported dissatisfaction with the repair service. Issues included significant delays in machine returns, with one instance taking six weeks. Others noted machines were returned with new problems, like a steam wand falling off or a dirty group head, and a lack of communication regarding repair progress.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with their purchases, such as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

Service

Reviewers mention positive feedback about service, with many praising the prompt, efficient, and helpful... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Quality

Users describe positive interactions with quality, particularly praising the excellent flavor and delicious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang and spoke with Marco after viewing a review he had done on a machine which I had not seen before. He explained the pros and cons of the machines that I had already considered and gave me a few... See more

Rated 5 out of 5 stars

I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container... See more

Rated 5 out of 5 stars

Top quality products and customer service you just can't fault. The care and attention that goes into each bag of coffee they produce is evident when it reaches the cup. I spent years trying a vast ra... See more

Rated 5 out of 5 stars

Great Local Coffee Shop, beans have always been fresh and tasted/smelt amazing. My only suggestion would be if they offered a local delivery service at a cheaper rate than the delivery fees charged... See more



Company details

  1. Coffee Machine Supplier
  2. Coffee Roasters
  3. Coffee Store
  4. Coffee Wholesaler

About Bella Barista - For Coffee Lovers

Written by the company

  • Simply put...we're passionate about coffee.
  • We sell the best coffee machines for the home and for commercial use.
  • Have you tried our coffee? We have our very own coffee roastery.
  • We roast 100% Arabica coffee fresh every week. Subscriptions are available.
  • If you're interested in starting your own coffee shop or roastery, please visit us. We have everything you need on display and in stock at our showroom.
  • We install commercial coffee machines within the midlands area. (UK)
  • UK Stockist of Rancilio, Rocket Espresso, La Marzocco, Expobar, Mazzer, Compak, Bezzera, Quick Mill, ECM, Profitec and many more.

Bella Barista was created in 2003, with the aim to simply offer high quality gourmet coffee machines for the home. With an ever expanding range and thankfully a wonderful loyal customer base, we continue to make strides forward .

From our humble online beginnings Bella Barista now has established a market reputation for high coffee quality machines at the best value. Every order is handled and packaged with loving care to ensure complete satisfaction on the day your goods are received. We want all our customers to benefit and receive great value items with a level of service that only comes from many years of experience.

Bella Barista

Written by the company

Satisfaction Guaranteed
Fully stocked Parts and Accessories *Engineer on hand for servicing and maintenance. *Large stocks of spares and able to source spares for all machines sold. *BS EN ISO 9001:2000 Quality Assured *Parent Company has supplied the commercial coffee market since 1983 Contact details. Phone: +44 (0)1933 273275 Fax: +44 (0)1933 229025 www.bellabarista.co.uk E-Mail:contact@bellabarista.co.uk ALL NEW Bella Barista coffee machines come with a 2 year back to base parts & labour warranty.* All the coffee machines we sell are based on commercial machines which benefit from a certain amount of after sales care. At Bella Barista we are fortunate with our in house division (Towability, UK mobile catering manufacturer) to be able to offer a range of skills and expertise not usually found in general coffee machine retailers. It is of continual surprise to us that people will buy machines from internet suppliers that have no provisions or inclination to offer a reasonable after sales service and we are continually asked by people that find they have a machine that is not working (not supplied by Bella Barista) if we can help, but only Bella Barista customers have access to the full Bella Barista afters sales care. Even after two years we continue to ensure you wake up to great tasting coffee each and every morning. Most often we can diagnose common problems and resolve them quickly over the phone or email. We also keep a large number of parts and accessories in stock, that's not listed on the website.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

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Replied to 7% of negative reviews

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4.8

All reviews

(9,590)

417 reviews in the last 12 months

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Rated 5 out of 5 stars

A breath of fresh air these days

A breath of fresh air these days
A truly honest, polite, and helpful company.
I placed my order with Bella Barista, and the very next day my parcel arrived. Unfortunately, the wrong item had been sent, human error (this happens)
I contacted Olivia at Bella Barista, and she was more than helpful. She apologised for the mistake and immediately set about putting it right for me... the very next day the incorrect item was collected and the correct items delivered ... Mistakes can happen, it's how they are dealt with that counts and for this, Olivia and Bella Barista truly deserve five stars ... overall a very pleasant and satisfactory experience... it is so rare theese days to find a company putting the customer first ...great customer service...I will definitely recommend and use Bella Barista in the future

9 July 2026
Rated 1 out of 5 stars

I accidentally seized the grind…

I accidentally seized the grind adjuster on my DF 54 and initially was relieved that Bella Barista stocks the spare parts which I ordered. But once I started with th project it became very complex. There was no manual, Bella Barista didn't have one either. Email request where answered timely but it was more a shoulder shrugging each time I asked for assembly steps. In the end I managed to fix it myself using chat gpt.

6 July 2026
Rated 5 out of 5 stars

Gemilai G3028A ELE

I rang and spoke with Marco after viewing a review he had done on a machine which I had not seen before. He explained the pros and cons of the machines that I had already considered and gave me a few options to consider. The machine he reccomended was cheaper than the ones I had been looking at saving me a fair bit.. He talked through accessories and included some coffee to try. Delivery was next day and even though we had some teething issues so far we are happy with our new machine.

6 July 2026
Rated 2 out of 5 stars

Great coffees from regenerative farms

Great coffees from regenerative farms. Baristas website is unduly complicated when it comes to cancelling. The coffee packs are sprinkled with loose residual coffee so it goes everywhere when you unpack. So, great product, rubbish company

4 July 2026
Rated 5 out of 5 stars

Happy with order

They had what I needed and the added information in the description to say what I would also require was very helpful. Delivery service was good too.

2 July 2026
Rated 5 out of 5 stars

Coffee on subscription

I have my coffee on subscription, which means I can order it as and when I want to suit my usage. I buy a kilo of beans as it is the most economical way of purchasing, keep in an air tight container and it lasts around 4/5 weeks (mostly just me). Flavour is excellent, I have never been disappointed. Highly recommend.

24 June 2026
Rated 5 out of 5 stars

Always a lovely experience

Always a lovely relaxing experience and aesthetic when I visit. They always know who I am, what I'm there to order and I aways receive the same high quality, delicious coffee every time.

23 June 2026
Rated 5 out of 5 stars

SPECIALITA COFFEE GRINDER

Very good service well pleased with the coffee grinder and and the coffee grinder is great paying by bank transfer with 2 % off is great would use again just waiting for coffee machine to come in now.

22 June 2026
Rated 5 out of 5 stars

5/5 Stars

5/5 Stars

Faultless experience from start to finish!
I recently purchased the Profitec Go along with some of their coffee, and the entire buying experience was brilliant. Delivery was incredibly quick, everything arrived packaged perfectly, and the coffee itself is excellent.

Really impressed, would love to visit their shop in person too

22 June 2026
Rated 5 out of 5 stars

Excellent service and support!

Everything about my experience was excellent. The service was top-notch, and I have to give a special shout-out to Marko, who was super nice and incredibly helpful. I am very happy with my purchase and will definitely be returning. Highly recommended!

21 June 2026

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