Belgian Beer Factory Reviews 152

No phone no. to contact and shipment not received although ordered more than 2 weeks ago

Very disappointed with the client service. First time and last time I am ordering from this company. Already 2 weeks past since I placed the order, that according to the client service was supposed to reach me in 2 days. Neither the package arrived nor any kind of information. Was trying to contact them few times, but they don't answer. Makes me mad, because it was an order for a surprise present too...

Like others have said UK buyers beware. They have a great selection at good prices and their shipping costs appear reasonable until you get hit with the UPS fees. I ordered about £102 worth of beer including shipping and tax but then UPS wanted to add £17 tax despite already having paid at source and then a mysterious £34 handling fees. That meant I was paying 50% costs over the advertised price. I don’t recommend using these people until they sort out their costs with UPS who are a nightmare to deal with.

Additional duty and admin costs for ex-EU shipments advised as a possibility in Terms and Conditions - I didn't think to check. Bottom line is that after paying about £5 per 33cl bottle. I'll not be buying from them again. For EU customers prices are good.

If you are based in the UK and thinking of ordering from this company, beware.
It's true they have a great selection of beers, but delivery does not occur within 2-3 days of the Friday despatch - I placed my order on 10.9.21 and am still waiting!
They do not respond to emails or messages.
They do not make it clear that massive import duties are payable (in my case approx 60% of the original cost of the beer), and they won't allow you to cancel the order!
I won't be ordering from them again

Good to have a chance to get the fantastic belgian beer also in Germany. Thanks for this service.

Super and personal service at great prices! Fast delivery as well

Fast, secure, delicious! Thanks. Although we live in Germany the delivery was super fast and the bottles landed safely...but not safe from us ;-)

Finally, we found a reliable and easy way to get great belgian beers and have them delivered right to our doorstep. Belgian Beer Factory has a huge selection and even has tons of Lambic beers that my wife likes. The website is easy to navigate and has many options for filtering your search to find exactly what you are looking for. Prices are reasonable and delivery fee is minimal especially considering it saves us the drive all the way into belgium. Delivery was fast and everything was well packaged inside the box, not a single broken bottle and we had ordered over 20! Highly recommend Belgian Beer Factory and we will definitely be ordering from them again.

Very good and rich choice of belgian Beers

Fast delivery. Best collection of Lambic and Geuze.

AMAZING!!! Even I the COVID-19 Site they delivery in 4 days direct to my door in Germany my favourite beer CAROLUS, Great price , super service and Secure transaction. i will recommend to any beer lover they have beer for different countries. and I LOVE IT thanks a lot

Great selection, quick and efficient delivery!

Great selection and quick delivery. Will be ordering from here again!

Belgian Beer Factory (BBF) is where I go for amazing beer! I live in Germany and am not a fan of dull German beer, and since it's so difficult to find Belgian beer in Germany (go figure, they're neighbors...), the next best alternative to travelling to Belgium is buying from BBF. They have great service, overwhelming selection, and fast delivery!

I'm very happy with this company, great selection of beers and glasses. Well packaged and excellent delivery time for a load of high-quality beers! I will definitely be ordering from them again.

A beautiful selection of Belgian Treats (aka Beer). Also during Corona a good service. Thank you all!

Despite the pandemic, the beers arrived on time and very well packed. Will definitely order again!

Great selection of beers and quick delivery service. Competitive price and at home delivery which is really convenient.

good selection of Belgian beer and glasses, convenient service and fast shipment