Behavet Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and friendly demeanor, making interactions pleasant and informative. Many people highlight the excellent service and support received, noting clear explanations and effective strategies that lead to positive changes in their dogs' behavior. The customer service is frequently commended for being efficient, organized, and responsive, with seamless handling of administrative tasks like insurance paperwork. Some people were dissatisfied with the lack of progress in their dog's behavior despite prolonged engagement, feeling that the advice remained consistent without adapting to their complex situations. A few other people also felt that the online consultation format, without in-person assessment, was not as effective as expected, and some found the support during urgent situations to be slow.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are organized,... See more

User experience

Customers consistently note positive experiences with user experience, often feeling hopeful and relieved... See more

Product

Clients share positive opinions on the product, with many reporting significant improvements in their pets'... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The behaviourist is really helping my dog. They are very knowledgeable and I love the Concept Training at Behavet as it makes sense to me and I can implement it easily. The company is very organised... See more

Rated 5 out of 5 stars

Thank you Dr Marta. Spending several hours with us, Dr Marta went through all the reasons our dog was behaving like he is. She broke it down and gave step by step advise and guidance. Simple things... See more

Rated 5 out of 5 stars

Behavet is transformative. Our dog Murphy had some behaviour challenges and with the coaching and training from Dr Yolandé Murphy has come along way. We are able to manage the situations that Murph... See more

Rated 5 out of 5 stars

Dr Victoria was so understanding and lovely throughout our first consultation. She made us feel at ease and ensured us that our little girl willow who is Blind could learn new skills to help her de... See more


Company details

  1. Veterinarian
  2. Dog Trainer
  3. Pet Trainer

About Behavet

Written by the company

The Home of Real-Life Behaviour Results for You & Your Pets.

Behavet is the remote Veterinary Behaviour practice founded by Dr. Tom Mitchell to demystify dog and cat behaviour and improve communication between pets and owners.

Behavet works with clients across the world to offer both one-to-one Behaviour improvement support as well as providing a referral service for a network of Veterinary practices.

Get in touch with the team

Or, send us an email to: hello@beha.vet, and let our experienced team know what your pet is struggling with

Alternatively, book a call with our experienced Client Success team and find out how you could get booked in with our Behaviourists for as little as £25 out-of-pocket.

Book a success call

Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.8

All reviews

(641)

230 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant help and support

Brilliant help and support. Dr Jacqueline was so friendly and supportive and the 90minutes shot by with telling her the problem and sh suggesting solutions . It had not dawned on us that our 15 month old was over aroused with too much freedom and games and long walks and was not getting enough sleep!

13 December 2025
Rated 1 out of 5 stars

We have been working with Behavet for…

We have been working with Behavet for 11 months regarding our boy. Unfortunately, despite our hopes, they were unable to provide the help he needed. The first six months of support were very positive, but as time went on, it became clear that progress was limited, and we began to feel that our case was deprioritized.

Our consultant has already completed a handover with our vets, even though we still have another month of sessions remaining.

Unfortunately, our insurance did not cover the costs, so it came out of our own pocket.

We have had our boy for 18 months and have struggled to manage his reactivity. Because Behavet was unable to support us to the extent needed, we are faced with the heartbreaking decision to return him to the rescue centre.

I hope others are more successful as we were assured that Behavet could help. We are heart broken 😢

8 December 2025
Unprompted review
Rated 5 out of 5 stars

5 star service so far

We are not far into the journey but so far impressed with the initial consultation, communication and general service so far.
Had a fantastic first consultation with Dr. Victoria who spent over 2 hours with us. First we answered questions about our dog and then were given a very thorough run through of all the areas that can be improved with an in depth plan for the next 4 weeks until the follow up appointment.
The insurance process was very easy, we had to submit a pre-approval request which is not normally done but Behavet made the process so quick and simple.

28 November 2025
Rated 5 out of 5 stars

Absolutely top notch!

I had a great first consultation with Dr. Ellie a couple of days ago. She was so knowledgeable, insightful, and kind. She even extended our time to include more teaching of strategies specifically tailored for our dog. Then she followed up the next day with a recording of the consultation, notes, plenty of additional resources, and a report to our vet. I’m starting to use the strategies with my dog and they are making a difference already! I feel confident to know what to do and why and I can email Dr. Ellie anytime. Our follow up is in a month. I’m excited for the progress with our dog and so grateful for her support and the Behavet organization. Absolutely top notch!

2 December 2025
Rated 5 out of 5 stars

Really happy so far

Really happy so far. The Behavet team keep in constant contact and are there should you need a reassuring chat.
All insurance paperwork was seamlessly handled by them.
It's early days but my dog is responding well to the training and we are looking forward to our next session.

19 November 2025
Rated 5 out of 5 stars

The best team

My experience with behavet has been nothing short of amazing. The team is compassionate, knowledgeable and very understanding. They take their time to really understand and answer any wisdoms you might have. The knowledge, compassion and understanding I’ve gained as a result are priceless. My dog and I have came a long way from where we started. The difference for us is night and day. Thank you.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Behavet is an amazing company

Behavet is an amazing company, Tom Mitchell has been my behaviourist and helped me so much not just with my boy Bear, but supports me too. Bear needed to be crate rested for 6 wks as an 18wk old puppy which has had lifelong recuperations, challenges surfacing from time to time. He also struggles with anxiety and Tom is helping me to help him with various coping strategies and monitoring his medication. Cannot recommend Behavet enough, they are awesome.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

As a dog trainer and behaviour consultant I have found the resources and support that Behavet offer to be incredibly helpful, providing up to the minute, evidence based research that underpins all the material they offer. Tom Mitchell and his team are very highly qualified, dedicated and passionate about helping pet parents to have the skills to help their companions to survive and thrive in the world. Caring, kind and compassionate, with a wealth of techniques and plans that work! I have very much enjoyed all the courses I have attended, and have recommended Behavet to some of my clients when the expertise of a vet behaviourist opinion is required, with excellent results. I would highly recommend!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! My experience with Behavet has been first class and in following the programme that was put together specifically for my dog, I’ve got amazing results for my dog’s struggles with environmental distractions. He is now really choosing to engage with me and disengages easily from things that he once found very difficult to ignore. The plan was easy to follow, not overwhelming at all and the team are so welcoming, they work with your needs in mind too! There’s loads of support offered and they are genuinely keen and determined to help you and your dog get the results you want.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Dr Tom and Dr Anita have been so…

Dr Tom and Dr Anita have been so helpful. My Westie was a challenge from puppyhood and their guidance has really helped Reggie transform into a much calmer and pretty cool dog. They have also helped me feel that I am a good owner and his behaviour was not my fault. Everything I have learned through Behavet has always been positive, ethical, and the results speak for themselves. Always good humoured, I wouldn’t go anywhere else if my next dog needs behaviour help.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Very positive feedback both personally and professionally

As a vet I have referred several clients to Behavet as I honestly believe they have the most up to date training and behaviour knowledge. I have also used their service for my own dogs, one had massive struggles and more recently for our new pup to make sure we don’t make as many mistakes this time round!!! They are totally online, which in this day and age is becoming the norm, and to be honest I think it does work. Dr Anita has been our clinician but I have had feedback from several owners who have used many of the vets and been very happy.
As with all behaviour work, the results come from the work put in by the owner, and there is no magic pill or wand! That said the concepts are clear and easy to follow and can be implemented without any fuss. As a busy person I can attest to the 3-5mins a few times a day makes a difference!!
Any hiccups can be chatted through and the videos they send are well put together and explain the concepts well.
I have seen some reviews that talk about costs, but this is an area of expertise that not all vets are trained in and requires much further study and education even after gaining your MRCVS, so I think it is justified. Also the fact that appointments are available on weekends and evenings to make for owner convenience is a godsend.
I find the behavet team fun, friendly and approachable. I have no affiliation to them and until my own struggles had not heard of them so can give an honest review based solely on experience.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Dog behaviour

Due to the changes in our dogs behaviour, becoming territorial and showing aggression, our local vet recommended behavet. We were apprehensive about the first call as we’ve been so concerned about how different our dog has become. After the call with Dr Cindy, we feel more confident that she can help. It really opened our eyes to the things we discussed and now more open to signs after we answered her questions before giving us a plan. The plan that we’ve had personalised to us, is not unrealistic either and is manageable. We really recommend behavet and feeling more confident that they will be able to assist us and our fur baby for the future.

15 November 2025
Rated 5 out of 5 stars

We had our first consultation yesterday…

We had our first consultation yesterday as my puppy suffers from separation anxiety. Our consultation went really well and opened our eyes into why our puppy acts the way she does. There is ongoing email support between consultations which i think is really helpful. We have a great plan in place and looking forward to seeing how things progress.

8 November 2025
Rated 1 out of 5 stars

Exorbitant fees

I signed up for a consultation and then was asked to complete a form including ticking the box for agreeing to T&Cs.
The terms and conditions state the consultation fees. I was stunned to read that the first consultation is £635 and subsequent sessions £435.
I acknowledge that I peronally would only pay £25 and the rest would be paid by my insurance company. However, if our insurance companies are paying out this kind of money then this must surely impact on the costs of all of our insurance even if not directly.
I do not understand how any vet or animal behaviourist can in good faith charge such a high fee.
Our contact directly with vets treating our animals does not cost half of that and they have clinics to maintain.
Whilst the practitioners may be very good as stated in other reviews I cannot bring myself to burden animal owners with this kind of burden being added to all owners' insurance premiums.

27 October 2025
Unprompted review
Behavet logo

Reply from Behavet

Hi Christine,

Many thanks for taking the time to contact us via the review platform. I note that you have not actually worked with us at Behavet, but rather are making an observation regarding the fees we charge as Veterinary Behaviourists, and queries on the cost of Veterinary care in general. Please let me put your mind at ease here.

As you have mentioned in your review, we are able to work directly with many insurance companies to offer direct claims for Behavioural treatment. This is reserved only for reputable and qualified practitioners (notably Veterinary professionals in our case) and is testament to the qualifications of our team.

At Behavet, our team are Veterinarian Behaviourists. This is a specific type of highly-qualified behaviour clinician, and our fees are some of the lowest within the field of Veterinary Behaviour, which is a highly specialised field, and not comparable to a general trainer.

The fees for our initial consultation cover over 3 hours of preparatory work, an additional 1-2-1 consultation which lasts 1.5 hours as a minimum, and unrestricted communication with our Veterinary Behaviourists via email after the session. Therefore, our fees are much lower than standard general practice Veterinary fees, where the average consultation length is 15 minutes.

I understand the confusion regarding insurance premiums. Each insurer has different rules for how and when they increase a client's insurance premiums, and this is the same for whichever type of treatment is being sought (including general medicine). Making a direct claim with Behavet is not guaranteed to increase your insurance premium, and it's best to check with your insurer to establish the cause of the premium increase if you have noticed this.

I hope that helps! As you have mentioned, you are insured with one of the insurance companies that we are able to make a direct claim with. Therefore, you would be able to access consultations with only a £25 out-of-pocket excess payment (provided that all of our pre-consultation checks with your insurer come back clear). Therefore, if you'd like to continue through the booking process and be able to access our specialised team, please don't hesitate to let us know!

We look forward to working with you soon.

Many thanks,
Madeleine

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