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See what reviewers are saying

Rated 4 out of 5 stars

Easy ordering. Easy link for my insurance coverage. Timely shipping. Overall, I received what I ordered. Only drawback was that my previous supplier offered an option with single vision lenses as "for... See more

Rated 5 out of 5 stars

Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of their frames have the virtual try on feature , al... See more

Rated 5 out of 5 stars

Online shopping was easy. I had a few very technical questions and they were answered in a couple of hours with the email help desk. I didn't feel like they nickel-and-dimed me with 1,000 options... See more

Rated 4 out of 5 stars

The virtual wearing of glasses does not deviate from the original eyeglass. That was great. The 4 star is for not having more options in terms of choosing different lens brand for eyeglass. Had I been... See more

Company details

  1. Eye Care Center
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Befitting offers premium designer prescription eyeglasses. Enjoy our wide collection of eyeglasses of all sizes, shapes and colors!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Would order again.

I very pleased with my purchase and got the glasses I wanted that I couldn’t find elsewhere. Total time from ordering was two weeks and some of that time was because I overlooked the need to submit measurements. Communication was good, glasses were well packaged and a perfect fit. I will consider buying again when I need new glasses.

14 March 2024
Unprompted review
Rated 1 out of 5 stars

I am definitely not impressed

I am definitely not impressed, ordered for my husband on 4/15 .. still no glasses .
I ordered for myself on a different site , glasses arrived within 2 weeks .

15 April 2024
Unprompted review
Befitting logo

Reply from Befitting

Hi Carmen,

I'm sorry for the frustration and inconvenience this delay has caused. We understand how important it is to receive your glasses promptly.

Based on our records, we've been actively monitoring your order since it was placed on April 15th. Unfortunately, there was a delay in obtaining the frame from our vendor, which has impacted the overall timeline. We sincerely apologize for this unforeseen circumstance, and we were happy to extend the discount we presented.

Regarding your request to cancel the order, we're currently awaiting confirmation from the lab. Once we have an update, we'll proceed accordingly.

Thank you for your understanding and patience throughout this process. If you have any further questions or concerns, please feel free to reach out to us directly.

Best regards,
The Befitting Care Team

Rated 5 out of 5 stars

My first time ordering sunglasses…

My first time ordering sunglasses online. Kinda hesitant but did it anyway. No regrets. My Betsy Johnson sunglasses are adorable. Really happy with them! I was in no hurry to receive them which took over two weeks.

21 April 2024
Unprompted review
Rated 5 out of 5 stars

Arrived perfe t

My glasses arrived and they are exactly as I ordered. The fit is perfect and I love them. Came protected from shipping so they arrived flawless!

17 April 2024
Unprompted review
Rated 3 out of 5 stars

Ordered a pair of Oakley Sunglasses

Ordered a pair of Oakley Sunglasses. Processing and production time took 3 weeks. Overall happy with the purchase but be prepared to wait. Had to order a temporary pair from another company while I waited which came within 3 days total.

15 April 2024
Unprompted review
Rated 4 out of 5 stars

Good shape and nice glasses.

Good shape and nice glasses.
However, I should measure the size of glasses and shape more precisely. It's little big to me and make my eyes looks small. Also transition lense isn't much be darker than I thought. I should buy XTRActive not just Gen8 but beffiting doesn't sell XTRActive. Delivery and other things good.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Better than I imagined

I was a little apprehensive at first.
The frames that I received were better than I had anticipated. I would say excellent. Also the fit is perfect.
Progressive and photo sensitive lenses!!!
Couldn’t ask for better.

4 April 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Customer service

I had a pair of prescription sunglasses made. I received them, but found out that Befitting is not accepted by my insurance.
The web site said it was (and still says it is). They only accept my insurance for contacts. So I had to send the glasses back. The return process was easy. The customer service was outstanding. Refund was very quick. If my insurance was accepted I would buy here again. Be sure to double check...maybe a phone call is merited.

1 April 2024
Unprompted review
Rated 1 out of 5 stars

My original order took well over a…

My original order took well over a month to be fulfilled, and they kept making excuses about 'supply issues'. They said they would refund $50 back to my account, but I have yet to see one penny back from this company in light of the terrible customer service. Avoid this company!

UPDATE...I received a response from Befitting asking me to contact them about my concern...but the problem is that I've been in contact with multiple customer service reps from the company and have still not received the promised refund. What do I do now, Befitting?!?

5 April 2024
Unprompted review
Befitting logo

Reply from Befitting

Greetings.

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the delay in fulfilling your order and for the issues you encountered. We are pleased to inform you that we have resolved the system error that affected our manufacturing process and are now back on track with our operations.

It is important to us that we can at minimum validate that your refund had been processed and provide you an update. Please reach out to us with your order number at your earliest convenience.

Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and are hopeful to restore your confidence in our services.

Best regards,

The Befitting Care Team

Rated 5 out of 5 stars

Excellent customer service & cute frames

Needed to return a pair for an exchange for a mistake I made in my prescription. The new pair arrived two days after I sent the return back. Easiest customer service experience ever. Also, these frames are adorable and the lens are correct. I will always order through Befitting.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful to deal with from beginning to end…

I needed to return my prescription sunglasses after I received them. I contacted customer service and they were EXCEPTIONAL through the return process. I was able to return the glasses and my account was credited back immediately. They also contacted my vision insurance to reinstate the benefits used.
I have used Befitting in the past and will most certainly return when I look to purchase my next pair of glasses.
I highly recommended for the quality, the selection, the speed of service, and their customer service.

Thank you!!!

28 March 2024
Unprompted review
Rated 1 out of 5 stars

Not worth the headache

Not worth the headache! They advertise glasses in 2 weeks. After over a month still could not provide an ETA as to when glasses would ship. Everyone I spoke to always said they were in the lab.

25 March 2024
Unprompted review
Befitting logo

Reply from Befitting

Dear Sarah,

We understand your frustration completely. Our sincerest apologies for the inconvenience caused by the delay in fulfilling your order. We sent out a communication to those affected earlier this week regarding our system error, and we want to assure you that we're actively working on resolving it. Manufacturing will be back on track very soon. We acknowledge that this delay has been far from ideal, and we're committed to getting your glasses to you as soon as possible.

Rest assured, your order is not forgotten, and we're taking every necessary step to expedite the process. We’re dedicated to providing you with the transparency and service you deserve. Your satisfaction is our top priority, and we're grateful for your patience and understanding during this time.

Warm regards,

Your friends at Befitting

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