Would give no stars if possible - in common with other one star reviewers - whole business model smacks of sharp practice / grifting... can easily achieve everything online EXCEPT cancelling your subs... See more
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Don't Use.
Offering free case of beer to customers on checkout from the Argos website. Makes you sign up for a £27-a-month subscription first. Then they won't let you cancel the subscription until 24 hours - at which point, it cannot be done via their website, you have to phone them and wait on hold for ages before haggling with a phone operator just to cancel. Completely immoral.
Don't buy or use this company its a…
Don't buy or use this company its a scam and they fail to cancel subscriptions so they can send you another one.
Also they deliver the alcohol without checking ID, The Alcohol was given to my 12 year old and they don't care about it,
Great beer and really fantastic…
Great beer and really fantastic customer service. Jed went above and beyond to sort my issue.
The website is super easy to navigate and contacting the company via email or a phone call (if you're able) is clear and well set uup.it a rare thing to get quality products and great service in the same place.
Awful customer service
Awful customer service, awful employees who don't help at all and just read from a script. Requested a call back from a manager which was "cancelled." Impossible to cancel once signed up (and they get you good!)
Would recommend not dealing with this customer at all.
Never going to give you up!
As other reviews the beer selection was "interesting" however the fun comes when looking to cancel.
I finally managed and cancled 3/4 months ago.
Just recived a phone call to offer me "Congratulations, you have been selected for a special offer".
I have made a formal request under GDPR to remove my data. It will be interesting to see if I recive any further contact.
Hopefully you read before you click!
As with all the other reviews, this is a hidden subscription at the end of a Morrisons checkout! The fact that I am normally very savvy on spotting these types of hidden subscription, demonstrates that it is designed to catch people and not have retuning customers!
Didn't order
Didn't order, opted out of marketing but still got text marketing.
Deleted message as assumed was spam. They're saying I ordered via text and won't consider refund.
Not impressed.
This is total scam
This is total scam. I was presented a discount code to make a purchase just paying the postage. As far as I knew this was a one time transaction. But these people have a condition that I never ticked to accept, that they make you a member and take your money without any consent to send future merchandise. I never knew that I was a member till your money was taken again. Very disappointed.
WRITE ON THEIR MAIN ACCOUNT!
Scam - but write your negative reviews on their main Trustpilot account. Not this one!
Mess up their “Good Image”!
Scammers
Scammers, free box turns into a VERY difficult to cancel subscription. I NEVER signed up for a subscription. No emails nothing, just your parcels of dreadful beer is turning up and we've taken money from you. The beer is like thick sweet chocolate.
Blatant GDPR violations
Blatant GDPR violations.
Charged me and tried to send me something because they received a reply to a marketing SMS. The phone number they had on file was very old. They refused to do anything about it.
They make it really annoying to cancel…
They make it really annoying to cancel your subscription. They pulled you in with a cheap discount from Argos and then you end up needing to call a number to cancel
Not a scam, but...
It's not a scam but they have some shady business practices. I don't know why they don't make it more transparent and easier to cancel, the goodwill they'd generate would surely take them a long way? Perhaps annoying people works as part of your business model, I don't know. The beer was fine and I don't think the price is that bad considering how much craft beer costs in shops these days. Can't see this being a sustainable business, particularly with the clearly terrible customer experience.
If I could zero I would CROOKED
If I could zero I would. Wish I had read the reviews here earlier
Ditto previous reviews. Predatory marketing tactics sums this company up. Complete scam and disingenuous. Offer at outset - free case of beer if pay postage, and I paid for this at reduced price as gift for husband thinking if he liked he /we may purchase more. Thought no more of it. Didn’t receive any emails or contact from Beer52. Suddenly Over month later I
am notified by yodel that I have a delivery on the way and I have had £27 taken from my bank account, Had no apparent visible mention of this anywhere in signup process or even an email before the next box is sent out. The company say I had an email, which I didn’t, and say it was in the offer small print. It is Impossible to get sense out of this company. The customer service team and rude a condescending, and the more senior members don’t care and trot off the same spiel about how the terms are in the initial email (which I and others never received). I wonder how many people they are scamming a day? I will be taking this further as this is unfair practice. The company states it was sorry if I missed their emails. THERE WERE NO EMAILS. Perhaps part of the plan to cream money from people? Worst immoral way to behave and dreadful customer service. You also can’t easily unsubscribe once you do spot they’ve signed you up!! Avoid!
Hard to cancel - avoid
Product and idea is decent. Business practices awful.
scam company
scam company, sending a free box which is signing you up for non refundable subscription. Everything is cheap quality too
Scammers
Scammers. You're thinking you're paying for a free beer pack, in fact, you're giving your consent for £27 monthly membership
Great beers and wine
I signed up to the subscription for the beer and wine, as it was on offer. Very good beer and wine, but couldn’t justify the full price and ongoing subscription. I would, however have them again in the future. You are signed up to an ongoing subscription but you can skip a month, and I found cancelling easy. I emailed them and they sent a text confirming if I did want to cancel or take up an offer. I confirmed I wanted to cancel and they did it straight away.
Avoid - scam to get you onto a subscription which is VERY hard to cancel
You'll receive a tempting offer for a free crate of beer or wine with £6 postage but you're unknowingly signing up for an expensive monthly subscription. The quality of the beer/wine is so-so but you're paying at least double what you would from any other store. The snacks are worth 50p at best and are the kind of thing the airlines throw at you mid-flight. You'll search in vain for the menu on the website to cancel only to find a note right at the bottom of the page asking you to call them, but only Mon-Fri 9-5pm when you're at work. You'll spend 20 minutes on hold and then spend a further 20 minutes receiving a hard-sell to prevent you from cancelling. I rarely bother to review things but this company actually made me angry.
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