beduniverse.co.uk Reviews 

256
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be beautifully made, featuring exceptionally high quality, very sturdy frames, and highly attractive fabrics that suit modern bedroom aesthetics. Many people also appreciate the wide variety of available designs and mention that the entire ordering process feels remarkably smooth from the beginning. However, some customers also noted significant issues regarding unexpected delivery delays, missing parts, and items arriving damaged or incorrect. Several reviewers mentioned facing major difficulties when trying to contact support, experiencing unhelpful responses or prolonged silence when asking for assistance.

What people talk about most

Product

Consumers find product to be positive, expressing satisfaction with the quality and design of the beds.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Quality

Users describe positive interactions with quality, consistently highlighting phenomenal craftsmanship and... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express extreme frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time ordering from bed universe. Thanks to Tom and Kez for their great work during delivery. We couldn't be happier with the 'Alfonso Linear wide panel' bed. We didn't write a review when my so... See more

Rated 5 out of 5 stars

Second bed ordered and again they didn't disappoint. Absolutely brilliant and I would definitely be buying from here again. Two beds and both are great quality, the communication has been spot on f... See more

Rated 5 out of 5 stars

I would just like to leave this review for the 'Adriana tall headboard piped bed frame'. I have been eyeing this bed up for a long time and finally got round to ordering it for my newly decorated bedr... See more

Rated 5 out of 5 stars

We recently bought a bed from bed universe after a friend recommended them to us. They have a wide variety of designs to choose from, however we went for the Julius bed in super-king, ivory color with... See more


Company details

  1. Bedroom Furniture Store

Information provided by various external sources

here we provide fantastic beds with great prices.


Contact info

3.0

Average

TrustScore 3 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(256)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong item delivered & no resolution

I ordered a footstool & whilst there were delays with delivery i'm not going to complain about that. The problem i have is that what was delivered is not what was ordered. Only the material is correct, its the wrong size, wrong button pattern & very poor quality. I have contacted them via email, phone messages & facebook, i get no reply at all, despite these being the same communication methods i used when ordering.

The above details are fact to date - The 1 star is due to wrong item, very poor quality & total lack of communication.

14 March 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend bed universe

I would highly recommend bed universe, I ordered two beautiful beds and the quality and Serv was second to none! Fast delivery, very helpful delivery chaps and top quality product. Couldn't fault them one bit.

10 March 2021
Unprompted review
Rated 5 out of 5 stars

Love my new bed!

Love my new bed!! The whole process from start to finish was great. The delivery was done within a week! Which is absolutely phenomenal. Quality of my bed is amazing, I can safely say better than all the beds I have ever owned considering they were nearly double the price. Can't recommend the guys at Bed Universe enough.

10 March 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM BED UNIVERSE!

DO NOT BUY FROM BED UNIVERSE!
Possibly THE worse company I have ever dealt with. I ordered a bed, it came but was of VERY poor quality. I emailed them to which they did respond advising their unsure as to HOW such a bed could have got past their quality control. Anyway I asked for them to collect which they were extremely reluctant to do, they have now collected me the bed and issued a refund minus £150. Apparently even though it is AGAINST consumer rights even if your bed is faulty they’ll still charge YOU for the collection of THEIR poor quality bed. They will not answer the phone to any of my calls, only email back telling me ‘it’s their policy’ to basically go against consumer rights. So now I am still £589 down with no bed. I am also pregnant and now sleeping on a mattress on the floor thanks to this disgusting poor excuse of a company. DO NOT BECOME THEIR NEXT VICTIM!

10 March 2021
Unprompted review
Rated 5 out of 5 stars

I can honestly say from start to finish…

I can honestly say from start to finish it has been a great experience and I would not hesitate to recommend Bed Universe. The swatches were sent out promptly and my emails responded to quickly. Delivery was much quicker than expected and the bed is everything I wanted and more!

25 November 2020
Rated 5 out of 5 stars

We now have got two beds from bed…

We now have got two beds from bed universe. Quality and service is second to none. Both beds are made to the highest standards and are excellent quality. Well made and looks and feels lxurious.
The delivery was done by lovely delivery men. Bed came well packed. Would definitely be recommending them to others.

7 November 2020
Rated 5 out of 5 stars

Quite impressed with my ottoman bed

Quite impressed with my ottoman bed. Ordering was easy and communication was excellent. Delivery was on time and delivery men really helpful and friendly. Took approx an hour to assemble the bed.
The quality is fantastic and the bed looks wonderful.
The bedroom now looks cozy and we are really pleased with our purchase.

7 November 2020
Rated 5 out of 5 stars

Really pleased with this bed

Really pleased with this bed, it was exactly what I was looking for. Communication was amazing answering all my emails really quickly.
Delivery wise it didn't take long to come and was easy to put together. The quality of the bed is really good and it seems strong and sturdy. I would definitely buy from this company again. Thanks alot for my gorgeous bed.

7 November 2020
Rated 5 out of 5 stars

Excellent service!

Ordered a double bed for my daughter. The bed arrived within the delivery time slot. The quality of the bed and mattress is great. Very sturdy and nicely built. Looks lovely and more expensive than it is. Definitely a statement piece for any room.
The bed was great value for money and I would highly recommend them to others.

5 November 2020
Unprompted review
Rated 5 out of 5 stars

Durable and sturdy bed

Durable and sturdy bed!
I was skeptical about purchasing such a big piece of furniture online but I need not be. Quite impressed by the bed's quality and fabric. Fits my farmhouse themed bedroom perfectly. Recommended.

5 November 2020

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