BedStory Reviews 238

Still waiting on return label . I didnt order a bed in a box . Been talking to ebay and the store . They send a return label in another scam floor mat. The return label needs to be in PDF file so it can be printed . The mattress still in box today

I would say excellent choice and I was very particular on picking my bed so it took me a while and I narrowed it down to bed story 14-in King and I am very satisfied. Quality is good as well, very clean and well put together. Also very comfortable. Also I was in contact with customer service and they are awesome prompt and professional. Very satisfied especially on the pricing, good quality comfortable bed for the price I would try it out.

Quick reply to concerns. Helpful problem solving.
Really good after sales.
Amicable solution to problem. All sorted a couple of emails.

When I contacted the support team about some damage during shipping they responded quickly and fairly. Two months later I contacted them to say the mattress was not comfortable and sagged towards my partner so I was left sleeping on a slope. They offered another discount or a refund. I chose the refund and they asked if I could find someone who would want it rather than them arranging a pick up and I was able to do that. Great customer support at Bedstory!

If you're looking for a firm mattress, I suggest this one. It is a very good quality and excellent price. When you have a need, the company that sells it is very helpful in responding.

If you want a company that has your back when things go wrong, THIS IS NOT THAT company. It is to bad that they tie everything up with countless emails. If you wish to join me in a class action dance, then send me a message and I will add you to the growing of people that bedstory has SCREWED.

I look forward to hearing from the disillusioned bedstory suckers like me!

My pillow arrived and after a week it had a small tear in the zipper, after contacting they immediately addressed the issue and sent a brand new pillow

very responsive service by email to my questions. They provided exactly the information i needed to make my purchase. Will review the mattress once it arrives!

I have purchased 3 types of mattresses from Bedstory, one twin, one queen and one king mattress. All of them are just the right way of getting into bed after a tiring day. The relief these mattresses provide after a good sleep is worth mentioning. Also, the customer interaction is handled promptly and I am extremely happy about Bedstory purchases.

Great customer service. Quick to resolve.
I would definitely purchase from this company without hesitation.

The product is great and customer service is first class as they did everything they could to speed up an already late Fedex delivery.

Waste of money didnt expand. Customer service waste of time

I purchased a queen mattress from Amazon to replace the mattress in my 5th wheel. When I retrieved the 5th wheel from storage, I found that I did not need to replace the mattress. I contacted the seller on August 3rd to obtain the return label for sending the mattress back to them. A couple of emails later, I received the shipping label. Once the seller received the mattress, they deposited the refund into my bank account on August 9th. Communication was prompt and very courteous.

The bedstory memory foam mattress was so hard and very uncomfortable to sleep on. I suffer with severe back pain and it made it worse.

I am rating a 3 because I was extremely pleased with their product and wanted to buy another bed. I reached out to their customer service department which was quick to respond and I deeply appreciate that. Only thing is they no longer have the bed available and cannot find me anything comparable? That’s odd to me. Especially since I am giving them such props on their product being comfortable you’d think they’d want to retain me as a customer and offer me a comparable product to purchase. That is my only feed back.

After only a few months of sensible use the mattress I purchased began to produce uncomfortable areas as the springs appeared at the surface.Although my interactions with BedStory consisted of polite, friendly and empathetic emails they did not result in a replacement.I was offered a 40% refund then50%.I reluctantly accepted 70%as a replacement offer was not forthcoming and by then it felt like I was in an auction! The mattress was not fit for purpose and I would not buy from this firm again.

Ordered a mattress topper which was very nice. But too formal for my partner. I contacted customer support and they offered me a discounted refund if I kept it. After a few emails and being unable to fit the topper in anything rational to send back. I received a partial refund and have kept the item. Great customer support!!

After sleeping on the mattress for a couple of months, I decided it was not for me. I called Bed Story and I spoke with a young lady on the phone. She took my info and told me that somebody would be in contact with me within 24 hours. I didn't hold my breath! Much to my surprise, I received an email the next morning from Hana, a sales rep. After a couple of emails back and forth, she issued me a credit for the full amount. She also told me to donate the mattress, which I have done.
I am very happy with the experience that I have had with Bed Story Mattress Company