Ordered bed frame and mattress Monday evening, delivered as arranged Wednesday morning. Took couple of hours to put together, very simple instructions, delivery to required room, telephoned 40 mins... See more
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Review summary
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Easy to use website , seemed straightforward ... and offering very fast delivery is what attracted me in ordering from this company as i urgently need the bed for my holiday property . Reviews lo... See more
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Ordered my daughter this single bed as she is short of space and it has lift-up storage space. Spoke with customer services before ordering as needed to ask a few questions. Helpful staff and good ch... See more
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The website was easy to understand and manoeuvre. The measurements for the bed sizes were available and accurate, and I found even the small single bed measurement very helpful. Picking delivery d... See more
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Company details
Written by the company
UK online Beds superstore. Beds and mattresses at low prices. Wooden pine beds, leather beds, Memory Foam, cheap metal beds, Silentnight, Millbrook plus much more.
Contact info
Chapel Showrooms, HG5 0HN, Knaresborough, United Kingdom
- 01423863914
- support@bedstar.co.uk
- bedstar.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Bedstar.co.uk
Good morning Anna
Thank you for taking the time to rate our service as 5 STAR.
We are delighted to hear you like our website and were able to find what you wanted.
We hope you will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Steve,
Thank you for rating us 5 STAR.
We are delighted to hear you had a great experience with us and hope you will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Easy to use website
Easy to use website, great to see lots of reviews to help with decision making
26 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Charlotte,
Thank you for rating us 5 STAR.
We are delighted to hear you had a great experience when ordering with us. We hope you will be very happy with your goods when they arrive.
Thank you for choosing us.
Kind regards
Bedstar Ltd
Good price and ease of ordering
26 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Richard
Thank you for your positive feedback. We are pleased to hear you found our website easy to navigate and were able to find what you wanted.
We hope you will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
easy to navigate the system and place…
easy to navigate the system and place order
25 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon ,
Thank you for sharing your positive feedback, we really appreciate it.
We hope you will be very happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Very great priced items also super…
Very great priced items also super simple to navigate around the website and find the dream mattress we wanted!
20 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon
Thank you for rating us 5 STAR.
We are delighted to hear you had a great experience and found the mattress you wanted. We do hope you will be very happy once it arrives.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Jenny,
Thank you for your positive feedback. We are pleased to hear you found our website easy to navigate.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good afternoon Estelles,
Thank you for the 5 STAR review, we so pleased to hear you had a great experience with us.
We hope you will be very happy with your goods.
Kind regards
Bedstar Ltd
So far so good
So far so good, love that you have the take away service for old bed & mattress, I am yet to receive a date or delivery yet but I liked the selection and the info on your website :)
18 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Michelle
Thank you for the positive feedback.
I would be grateful if you could complete our contact us form via the link below. Once received a member of the team will be able to check the order for you.
Many thanks
https://www.bedstar.co.uk/get-in-touch
Kind regards
Bedstar Ltd
Good but delivery option was confusing.
Good but delivery option was confusing.
17 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon Mika,
Thank you for taking the time to give us your feedback. I am sorry to hear you found the delivery option confusing. Rest assured we take on board your comments which will be passed to our marketing team to look at. Please feel free to contact us should you require any further assistance.
Kind regards
Bedstar Ltd
Was a little disgruntled that the 10%…
Was a little disgruntled that the 10% and 20% offers were not specified as applying to only certain items which turned out to be not the ones I'd chosen, but apart from that a helpful and quick response from the chat person Sam ungruntled me.
16 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Julia,
Thank you for your positive review.
The 20% deals are displayed on all the bedframes if you purchase a mattress from the selected drop down menu. The divan sets already come with the mattress and have been reduced so have discount against them. Looking at your order I can see that you do have a discount applied to your order.
Kind regards
Bedstar Ltd
Impressive
Very happy with the reviews from customers and the quick delivery. I will send another review after I have tried my new mattress.
16 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Alyne,
Thank you for the 5 STAR review.
We are delighted to hear you had a positive experience with us and hope you will be very happy with your mattress. We look forward to your update on the mattress.
Kind regards
Bedstar Ltd
Sirocco 2000 Mattress: A Dream Come True for My Back!
Sirocco 2000 Mattress: A Dream Come True for My Back!
I recently purchased the Sirocco 2000 mattress from Bedstar, and I can honestly say it has been an absolute game-changer for my sleep and, more importantly, my persistent back pain. After years of waking up stiff and uncomfortable, I was desperate for a solution, and the Sirocco 2000 has delivered beyond my expectations.
From the very first night, the comfort was nothing short of exceptional. It strikes that perfect balance – supportive enough to keep my spine aligned, yet incredibly plush and inviting. It cradles the body without any feeling of sinking in too deeply, which was a concern I had with softer mattresses. The individual pocket springs truly make a difference, conforming to my body's contours and providing targeted support where I need it most.
What truly stands out, however, is the profound impact it has had on my back pain. I used to dread getting out of bed in the mornings, but now I wake up feeling refreshed, with a noticeable reduction in stiffness and discomfort. The pain that once plagued me has significantly diminished, allowing me to move more freely throughout the day. It's clear that the design of the Sirocco 2000 actively promotes proper spinal alignment, which has been crucial for my recovery.
The quality of the materials feels premium, and the mattress itself has a luxurious finish. It feels robust and well-made, giving me confidence that this investment will last for years to come.
If you're on the fence about a new mattress, especially if you suffer from back pain, I cannot recommend the Sirocco 2000 from Bedstar highly enough. It's not just a mattress; it's an investment in better sleep, improved health, and a pain-free morning. Five stars all the way!
1 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Anthony,
Thank you so much for taking the time to share your positive experience with your new mattress! We’re absolutely thrilled to hear that you’re enjoying it and that it’s helping you get the restful sleep you deserve.
Our goal is to provide high-quality products that make a real difference in our customers’ lives, and feedback like yours lets us know we’re on the right track. Knowing that you’re sleeping better and loving your mattress truly makes our day!
Please do get in touch if we can assist in anyway in the future.
Thanks for choosing us!
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Waleed,
Thank you for the 5 STAR rating, we appreciate you taking the time to give your feedback on your experience.
We hope you will be very happy with your goods.
Kind regards
Bedstar Ltd
Do not purchase from bedstar!
Do not purchase from bedstar! I purchased a bed and mattress in 2023, it was not cheap( it was £600 and something) the mattress dipped in many places within a year! (Luxury 1000 pocket cashmere mattress) Bedstar was actually really good, I sent photos in and they sent out a replacement mattress in 2024, the same fault has happened this year 2025 with the replacement mattress but as it’s now out of the 1 year guarantee even though there is a clear fault, I have been told there is nothing they can do and just to purchase another from them! Who would buy a mattress knowing they would have to replace it every year? Please do not waste your money!
So like I said people, look at the reply to my review! Only buy from Bedstar if you don’t mind having to purchase a new mattress every year! Because if there is a fault they don’t help and blame the supplier!
14 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good Morning Clare,
Thank you for your feedback.
I am sorry to hear you are experiencing some issues with the mattress. As advised this particular supplier only guarantees the mattress for 1 year, this would be the case with many mattresses. We do have mattresses with a longer warranty periods which might suit your needs better. Should you wish to discuss other options please do get in touch with the team.
Kind regards
Bedstar Ltd
The website was easy to use
5 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning
Thank you for rating us 5 STAR.
We are pleased to hear you had a positive experience and found our website easy to navigate.
Kind regards
Bedstar Ltd
If you want a broken bed go for it
Bed came and was damaged and screws missing. Asked me if i want to replace the bed but only able to get that after the weekend so theyve essentially left me sleeping on a mattress on the floor for the whole weekend £388 down and £70 down for the man who was meant to build my bed. I expect my refund ASAP. Quick delivery clearly doesnt mean good quality i shall steer clear in future. Too good to be true. Asked about a refund and all i got was they need to see the pictures. Sent the pictures and asked again whats happening with the refund and nothing they are now shut so no response until Monday and im sleeping on the floor. Definitely shouldnt be called bedstar🙄🙄🙄
4 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Dee,
I am sorry to hear you received a damaged bed with missing screws. The bed may have been damaged in transit by the third party courier, this can occasionally happen during transit to different depots. The screws could simply have dropped out or been missed. I apologize that this has happened.
With regards to replacing parts, we ask for images as this is what our supplier will request. Thank you for sending the images in to us. I see my colleague had advised as it was over the weekend our supplier wouldn't receive the information until Monday.
In terms of the refund. I am afraid we wouldn't process a refund whilst goods are outstanding i.e., not returned to us. Once the bed has been collected and we can see it on return we will be in a position to process the refund for you. My colleague will advise on this.
Once again please accept my sincerest apologies.
Kind regards
Bedstar Ltd
Website was fairly straight-forward
Website was fairly straight-forward. Only issue was that the item was advertised as free delivery and delivery was charged at the checkout. Got around this with a code.
4 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good morning Mr. Barbour,
Thank you for the positive feedback, we appreciate you taking the time to do this.
Delivery is free for order over £299.00 with the exception of certain delivery postcode areas, the charge you incurred is due to your delivery postcode and not related to the value of the order, this would be determined at checkout once you have input the delivery postcode.
We do hope you will be happy with your goods when they arrive.
Kind regards
Bedstar Ltd
Reply from Bedstar.co.uk
Good morning Karen,
Thank you for the 5 STAR review.
We are pleased to know you found our website easy to navigate and were able to find what you wanted to order.
Kind regards
Bedstar Ltd
would not let me exit review
2 July 2025
Unprompted review
Reply from Bedstar.co.uk
Good afternoon David,
Thank you for your feedback.
I am unsure what has happened as this is not something that has been an issue we have been made aware of until now. I will pass this onto our Marketing department for them to investigate.
Kind regards
Bedstar Ltd
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