So. I guess you all are doing a Waitangi Day sale? Two of your box trucks heading North on the Sothern… 1 big box truck with Sleepyhead / and some religious sticker swerves and nearly goes off the roa... See more
Company replied
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Great experience, very easy to deal with. The people I dealt with were reassuring. It was easy to manage, pay online and pick up items. The follow up support was exceptional. Mattresses are good, one... See more
Company replied
I'm happy with the new bed. It is beautiful, nice and comfortable for a good sleep. I also give a nod to the sales department who is doing good follow-up. I can recommend the brand to those who like... See more
Company replied
Thanks Onehunga Store. Excellent product. Helped us to get what we were after. Great after sales service as well too! Recommend,!! Lawrie
Company replied
Company details
- #2 of 2 best companies in Bed Shop
- #4 of 5 best companies in Bedroom Furniture Store
- #1 of 1 best companies in Mattress Store
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Onehunga, Auckland, New Zealand
- 022 034 4405
3.8
Great
11 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bannans.
So. I guess you all are doing a Waitangi Day sale? Two of your box trucks heading North on the Sothern… 1 big box truck with Sleepyhead / and some religious sticker swerves and nearly goes off the road just before Drury then does the same thing into the right lane as cars are coming through. By the end of the 80Km/hr section- this probably unlicensed driver is tailgating traffic doing the speed limit…. I then see a smaller and also sign written truck further on and this guy is slip streaming another truck with not three seconds gap…. It literally amazes me there was not an accident. Maybe you you’ll give these clowns a good bed each so they can get a proper nights sleep. Worse than Woolworths drivers. Maybe invest in some defensive driving courses for your staff. It looks bad - could ruin someone’s lives and dont bother commenting back at me bout we will talk to them… how about they don’t get distracted by having ridiculous demands put on them… do you not care about your staff or do your staff just want to put the world to sleep?
5 February 2026
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Christo,
Thank you for taking the time to share this - road safety is something we take very seriously.
We’d first like to clarify that Beds4U at this stage does not sell or distribute Sleepyhead products, nor do we operate trucks branded with that signage. It’s possible the vehicles you saw belong to another company.
That said, we absolutely agree that the driving behaviour you’ve described is concerning. No matter the brand on the truck, tailgating, swerving, or unsafe lane changes are unacceptable and put lives at risk.
If you’re able to share more details (such as licence plate numbers, exact time, or clearer company branding), we’re happy to check internally to confirm whether the vehicles were connected to us in any way. If they are not, we would encourage reporting the incident to the appropriate company directly or to NZ Police for non-emergencies.
We appreciate you speaking up about unsafe driving — everyone deserves to feel safe on the road.
Regards
Beds4U Team
Very helpful staff
Very friendly staff. They helped me make the right choice for the mattress
26 December 2025
Unprompted review
Value For Money
Good service namely Anu and team
Good price
Good timing
Good problem solving
Good parking
Good location
4 October 2025
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Rudy,
Thank you so much for your kind words! We're glad to hear you had a great experience with Anu and the team. It’s wonderful to know you were happy with our service, pricing, and timing. We appreciate your support and look forward to seeing you again!
Regards
Beds4U Team
Thanks Onehunga Store
Thanks Onehunga Store. Excellent product. Helped us to get what we were after. Great after sales service as well too! Recommend,!! Lawrie
26 September 2025
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Lawrie,
Thank you so much for your kind words and recommendation! We’re thrilled to hear the Onehunga team could help you find exactly what you were after and that you’re happy with our product and service. Enjoy your new bed! 🛏️✨
Warm regards,
The Beds4U Team
I'm happy with the new bed
I'm happy with the new bed. It is beautiful, nice and comfortable for a good sleep.
I also give a nod to the sales department who is doing good follow-up. I can recommend the brand to those who like quality.
10 June 2025
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Veulouh,
Thank you for your lovely feedback! We're so glad to hear that you're enjoying your new bed and that it's helping you get a good night's sleep.
We also really appreciate your kind words about our sales team — we’ll be sure to pass it on to them. Your recommendation means the world to us, and we're so pleased to have delivered a product and service that met your expectations.
Wishing you many restful nights ahead!
Warm regards,
The Beds4U Team 🛌💙
Caution- Think twice before you buy from beds4u
I would like to share my experience to caution others when dealing with Beds4U. I strongly recommend conducting thorough research and ensuring all product details and warranty terms are clearly confirmed in writing before making a purchase.
In December 2021, we purchased a bed from Beds4U based on assurances regarding its quality and durability. However, within less than three years, we began experiencing discomfort and health issues. After undergoing multiple mattress adjustments and physiotherapy sessions, we identified the bed as a contributing factor.
We contacted Beds4U in November 2024, and it took three phone calls, five emails, and several follow-ups before someone was finally sent to inspect the bed on March 7, 2025. During the first visit, the representative acknowledged that there might be a fault. However, a second person was sent days later, who conducted an assessment but provided little to no communication or transparency.
Following additional follow-ups, we were informed that the warranty was void due to stains on the mattress—an explanation we find extremely difficult to accept given the nature of our complaint and the lack of transparency throughout the process.
This experience has been frustrating and disappointing. I hope Beds4U takes this feedback seriously and considers improvements in customer service, warranty assessments, and communication protocols.
7 May 2025
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Syed,
Thank you for taking the time to share your experience. We sincerely regret to hear that your recent interaction with us did not meet your expectations and that you’ve encountered discomfort with your bed.
At Beds4U, we take product quality and customer satisfaction very seriously. We understand how important a good night's sleep is to overall well-being, and we are truly sorry to hear about the health challenges you've faced.
Regarding your concerns:
1. Product Warranty and Assessment: Our warranty terms are designed to cover manufacturing defects, and as part of the warranty process, a physical inspection is necessary to assess the condition of the product. While stains on a mattress can, under standard industry practices, void a warranty due to hygiene and resale limitations, we understand your frustration and acknowledge the need for clear and consistent communication.
2. Delays and Communication: We sincerely apologise for the delay in responding to your concerns and for any miscommunication that occurred during the inspection process. Your feedback highlights areas where we must do better, and we are committed to improving our response time and transparency when dealing with customer service issues.
3. Customer Experience: We are genuinely sorry that your experience has been disappointing. We value your feedback and will be reviewing this case internally to ensure our teams are equipped to handle similar situations more effectively in the future.
Please be assured that your comments have been shared with our management team, and we remain open to discussing this matter further should you wish to reach out again.
Regards
Beds4U Team
Great Service
Very happy with the prompt service and delivery. Would certainly purchase from you again. Thank you
29 April 2025
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Sue,
Thank you so much for your kind words! We're delighted to hear you were happy with the prompt service and delivery. We look forward to helping you again in the future! 😊🛏️
Regards
Beds4U Team
Easy online purchase
Easy online purchase, easy deliver, the bed is amazing and I’m one happy customer
8 February 2025
Reply from Beds4U New Zealand - Onehunga
Hi there,
Thank you for your wonderful feedback! 😊 We're thrilled to hear that your online purchase and delivery were smooth and that you're loving your new bed. Enjoy your amazing sleep! 💤✨
Regards
Beds4U Team
Great experience
Great experience, very easy to deal with. The people I dealt with were reassuring. It was easy to manage, pay online and pick up items. The follow up support was exceptional. Mattresses are good, one is great the other is not what we expected we thought it was going to be softer.
21 December 2024
Reply from Beds4U New Zealand - Onehunga
Hi Ronald,
Thank you for your feedback! We're glad to hear that your experience was easy and reassuring, and that the online payment and pickup process went smoothly. Please don't hesitate to reach out to us if you'd like assistance with an exchange or finding a better fit. We're here to help! 😊🛏️
Regards
Beds4U Team
Great service
Great service, responsive and helpful. Great quality beds:)
27 November 2024
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Annette,
Thank you for your kind feedback! 🌟 We're thrilled to hear you appreciated our service and the quality of our beds. Wishing you many nights of comfortable, restful sleep! 😊🛏️
Regards
Beds4U Team
Highly recommended
Very impressed with their service. They provided us with the right mattress for our specific needs. Thanks 😊
28 October 2024
Unprompted review
Reply from Beds4U New Zealand - Onehunga
Hi Othman,
Thank you for your kind words! We're so glad we could help you find the perfect mattress to suit your needs. Sweet dreams! 😊🛏️
Regards
Beds4U Team
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