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Bedrock Computers Reviews 

2,979
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,040 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptional customer support, noting that the team is always ready to offer helpful advice, quick responses, and clear communication throughout the entire building process. Many buyers are extremely pleased with their purchases, describing the gaming computers as high-performing, reliable, and carefully packaged right upon arrival. However, some people mentioned occasional delays in delivery and having to regularly chase the team for updates regarding their orders. A few customers also noted unexpected changes to component specifications or minor issues with missing parts upon their initial delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the systems work great and fit their needs... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping times,... See more

Service

Customers consistently note positive experiences with service, highlighting fast response times, helpful... See more

Customer service

Consumers find customer service to be positive, highlighting fast, friendly, and helpful support throughout... See more

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend these guys enough! I asked for recommendations for my sons 18th (being completely clueless about what would meet his gaming needs!) and they sent me a number of options in differen... See more

Company replied

Rated 5 out of 5 stars

Honestly an exceptional company. Unfortunately my order was lost in their system, but once aware they were quick to solve the problem. I also had some issues with WiFi connectivity, but these were als... See more

Company replied

Rated 5 out of 5 stars

I received my PC a few weeks ago, everything working as it should(I think) there were a few delays before shipping, I called them up and asked for an update which they said it would be delivered withi... See more

Company replied

Rated 5 out of 5 stars

Friendly and personable at every step. Well informed and always trying to put the customer first. Wherever there was a compromise needed they were always open about letting me know why and always cust... See more

Company replied


Company details

  1. Computer Store
  2. also in
  3. Computer Repair Service

About Bedrock Computers

Written by the company

About Bedrock Computers

Bedrock Computers is a UK based computer specialist, supplying gaming PCs, home computers, workstations and professionally refurbished desktop PCs to customers across the UK.

We believe buying a computer should be straightforward. Whether you're an experienced PC enthusiast or purchasing your very first computer, our aim is to provide honest advice, dependable systems and support you can rely on before and after your purchase.

Built With Care

Every computer is individually assembled, configured and thoroughly tested by our technicians before it leaves our workshop. We want every customer to receive a system that's ready to use straight out of the box, and if assistance is ever needed, our team is here to help.

Alongside our range of brand new computers, we also professionally refurbish carefully selected systems and components where appropriate. This enables us to provide reliable, affordable alternatives while helping to reduce unnecessary electronic waste. We also continue to look for ways to reduce our environmental impact through responsible packaging and sustainable working practices.

Our Approach

We know that purchasing a computer is an investment, and we believe good customer service doesn't end when an order is delivered. Technology is complex and, from time to time, unexpected issues can occur. What matters most is how those situations are handled. Our approach is to listen, communicate openly and work with our customers to reach a fair and timely resolution whenever something doesn't go as planned.

Every review helps us improve. Positive feedback tells us what we're doing well, while constructive feedback helps us strengthen our products, our processes and the service we provide. We believe trust is earned through consistency, accountability and a genuine commitment to continually improving.

Need Our Help?

If you ever have a question or concern, we'd always encourage you to contact us directly. Our contact details, including the owner's direct telephone number, are available at the top of our Trustpilot profile. We'd genuinely appreciate the opportunity to assist you and, where needed, resolve any concerns as quickly and fairly as possible.

We keep things personal and easy.

Written by the company

It's so important when you're spending £100s-£1000s on complex technology such as computers!
Excellent Support and a Personal Experience is our TOP priority. PCs are complex, and you need a company that makes the whole process easy. That's why the owner Charlie is still answering the phone to speak to you all! We make sure you are looked after from the moment you ask for a recommendation, to years down the line. Shout out to the team - Jack, Flynn, Sam and Joe. They put their heart and soul into making people happy.

30 Day Money Back Guarantee

We're not satisfied until you are.

Our 30-day money-back guarantee ensures that customers can shop with confidence. If you’re not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. This guarantee applies to all products, offering a risk-free shopping experience. Simply follow the return instructions, and Bedrock will process your refund promptly.

Contact info

Promotion box for Bedrock Computers

Call the owner Charlie for assistance.

We're a small team and genuinely care. Give me a ring. 07407344182

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,979)

1,019 reviews in the last 12 months

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Rated 5 out of 5 stars

Kept up to date with stages of order

Kept up to date with stages of order. Arrived in good time.
Small issue with system but resolved promptly.
Excellent value for money, would recommend to others.

15 September 2026
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Reply from Bedrock Computers

Hi Phil,

Great to hear you were kept well informed and that everything arrived in good time.

We’re also pleased the small issue was sorted quickly and that you’re happy with the value for money.

Thanks for the 5 stars Phil and for the recommendation!

Cheers,
Team Bedrock

Rated 4 out of 5 stars

Would definitely use again

I'd buy from bedrock again!

The advice I got, the willingness to talk through my options was fantastic and the system I've received works exactly as I'd want. I'd really call it a personal service and it was for an equivalent if not better price with better spec than the larger suppliers.
The only thing which caused a 4 rather than 5 was delivery time and communication. My delivery was delayed, now this was due to a faulty part, which, and this is a massive positive was found before sending out. But I was not told about this without having to chase, an earlier heads up without me having to chase would have been preferred. BUT I would buy from them again no problem at all.

14 September 2026
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Reply from Bedrock Computers

Hi Matthew,

Thank you for such a fair and thoughtful review.

We’re really pleased you valued the advice and personal service and even better that you’re happy with the system itself.

You’re also right on the communication point. Catching the faulty part before dispatch was important but we should have updated you sooner without you needing to chase us.

Hearing you’d still buy from us again means a lot. Thanks for choosing Bedrock Matthew!

All the best,
Team Bedrock

Rated 5 out of 5 stars

Worth the wait

I did wait a bit of time for my pc being built but it was worth it. It runs really well, is very quiet and was a great price. I guess I was dreaming of a new pc and I'm glad I found this team of great pc builders. Thank you for making it, I'm having lots of fun.

14 September 2026
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Reply from Bedrock Computers

Hi Melanie,

“Worth the wait” is exactly what we hoped to hear! 😊

We really appreciate your patience while we built the PC and it’s brilliant to know you’re enjoying it so much. Quiet, great performance and a great price sounds like a pretty good combination to us!

Thanks for trusting our team with your new PC Melanie. Have lots of fun with it!

All the best,
Team Bedrock

Rated 5 out of 5 stars

Works great

Works great, easy setup, got a few parts substituted for upgrades which was nice (although I think the better GPU struggles a bit cause it runs hot on more intensive games, I'm sure if I add some more fans it'll be fine) and for the price a while setup that I can easily upgrade is well worth it

14 September 2026
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Reply from Bedrock Computers

Hi Will,

Great to hear you’re happy with the setup and that the upgrades were a nice bonus.

It’s also good to know you’ve got plenty of room to upgrade things further over time. If you ever want us to take a look at the temperatures or advise on extra cooling just give us a shout.

Thanks for the 5 stars Will and for choosing Bedrock!

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Very happy

Bedrock computer I have a very good choice of gaming PCs at a very good price kept me updated with my order there was a slight delay with one the parts not being available but once I told them it was a birthday present they fitted a different part which was better than what I ordered at no extra cost and they did next day delivery to make sure it was ready for the birthday.

13 September 2026
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Reply from Bedrock Computers

Hi Robert,

This is great to hear!

We’re really pleased the team could work around the unavailable part and make sure the PC arrived in time for the birthday. Getting a better part at no extra cost is a nice bonus too! 😊

Thanks for the 5 stars Robert and for choosing Bedrock.

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Can't recommend these guys enough!

Can't recommend these guys enough!
I asked for recommendations for my sons 18th (being completely clueless about what would meet his gaming needs!) and they sent me a number of options in different price brackets.
Chose the one I wanted, and seamless ordering process. Regular communication about the build and delivery, upgraded my graphics card for free and arrived in next to no time!
Everything arrived well packaged, and was literally plug and play! My sons thrilled!!!
Absolutely would recommend 👌

11 October 2026
Unprompted review
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Reply from Bedrock Computers

Hi there,

What a brilliant review. Thank you! 😊

We’re really pleased we could help make choosing the right PC a lot less daunting and even better that your son is thrilled with it.

The free graphics card upgrade was a nice bonus too!

Thanks for trusting Bedrock with such an important birthday present and for the fantastic recommendation.

All the best,
Team Bedrock

Rated 1 out of 5 stars

Rusted internal wires…

Just had the computer serviced at less than 1.5 yrs old. Several internal wires that rusted were brought to my attention. Contacted the firm but still awaiting response.

8 October 2026
Unprompted review
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Reply from Bedrock Computers

Hi there,

I’m sorry to hear you’ve had an issue with the PC.

There can be a number of reasons why corrosion may appear over time so I’d really like to look into this properly before drawing any conclusions.

Unfortunately I can’t identify your order from the review. Please contact me directly on 07770 847995 or at rrobertson@bedrock-systems.co.uk and I’ll be happy to help get this resolved.

Kind Regards,

Ray Robertson
Head of Operations

Rated 5 out of 5 stars

Excellent service

Excellent service. Had a problem with the delivery. The team at Bedrock jump on it quickly and my PC was delivered the very my next day and with a small free upgrade. Great service. Highly recommend company.

7 October 2026
Unprompted review
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Reply from Bedrock Computers

Hi Neil,

Great to hear the team jumped on the delivery issue quickly and got everything turned around for you.

We’re really pleased the PC arrived the very next day and that the free upgrade was a nice bonus too.

Thanks for the 5 stars Neil and for the recommendation!

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Computer was delayed but they kept in…

Computer was delayed but they kept in touch to keep us updated and upgraded the case.

10 September 2026
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Reply from Bedrock Computers

Hi Claire,

Thanks for the review!

We really appreciate your patience with the delay and we’re glad the team kept you updated along the way. Hopefully the case upgrade helped make up for the wait too.

Thanks for choosing Bedrock Claire!

Best wishes,
Team Bedrock

Rated 4 out of 5 stars

Bought a Gaming PC with Bedrock…

Bought a Gaming PC with Bedrock Computers. It didnt arrive by the date I thought it would due to a back log of orders or Bedrock waiting for parts from suppliers which led to the delay. They kept me updated with communication which is the main thing. My son is super happy with his PC and even when little things were missing I.e no windows key or keyboard not working, the guys sent what was needed out. Its refreshing to see a new company run by young guys who are available on e-mail, call and whats app. Whenever Ive e-mailed and called. Always sound energetic, upbeat and willing to help. I prefer that sort of organic hip service then someone reading off a script from a call centre. Thank you Bedrock Computers, keep up the great work!

26 September 2026
Unprompted review
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Reply from Bedrock Computers

Hi Shah,

What a great review. Thank you!

We really appreciate your patience with the delay and it’s brilliant to hear your son is so happy with the PC. Your comments about the team being approachable and genuinely willing to help mean a lot to us too.

We’d much rather sound like real people than a scripted call centre! 😄

Thanks for supporting Bedrock Shah and for the encouragement.

All the best,
Team Bedrock

Rated 5 out of 5 stars

Friendly and patient with everyone

Friendly and patient with everyone. Any questions they are responsive and always willing to work with the customer for any additional changes to their initial purchase at any time .

3 September 2026
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Reply from Bedrock Computers

Hi Mr Prikop,

Thank you for the 5 stars!

We always want customers to feel comfortable asking questions or making changes and it’s great to hear the team made everything easy and flexible for you.

Thanks for choosing Bedrock and for the kind words!

Best wishes,
Team Bedrock

Rated 5 out of 5 stars

Had very little idea what I needed for…

Had very little idea what I needed for my son. One email and the guy sent a recommendation at an amazing price. Once ordered contact was fast friendly and helpful. Small delay due to graphic card out of stock not a problem they upgraded the graphics card and put a gaming case on. Amazing team big thanks to Flynn and Nick. We definitely use again

1 October 2026
Unprompted review
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Reply from Bedrock Computers

Hi Steven,

What a brilliant review. Thank you! 😊

Flynn and Nick will both really appreciate the mention. It’s great to hear the team helped make choosing the right PC nice and straightforward and that the upgrades helped make up for the small delay.

Hearing you’d use us again means a lot. Thanks for trusting Bedrock with your son’s PC Steven!

All the best,
Team Bedrock

Rated 3 out of 5 stars

Pc was ok

Pc was ok not big on memory but seams adequate

2 September 2026
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Reply from Bedrock Computers

Hi Carl,

Thank you for the feedback.

The PC was supplied with the memory specification selected when the order was placed so I’m a little unsure what has led to the 3 star rating.

I’ll be in touch with you directly as I’d like to understand whether there is anything else you were unhappy with and see if there is anything we can help with.

Kind Regards,

Ray Robertson
Head of Operations

Rated 5 out of 5 stars

Satisfaction

The keyboard arrived on time and was in perfect condition. If the need arises, I would use Bedrock Computers again

30 August 2026
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Reply from Bedrock Computers

Hi there,

Great to hear the keyboard arrived quickly and in perfect condition!

Knowing you’d choose Bedrock again is a huge compliment. Thanks for the 5 stars and for your support!

Best wishes,
Team Bedrock

Rated 5 out of 5 stars

Great computer

Great computer! Really appreciate the work the folks at Bedrock did to build my new computer, communication and regular emails on status of build was great and reassuring.
Had small issue, which was promptly solved, thank you!

1 September 2026
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Reply from Bedrock Computers

Hi David,

Great to hear you’re enjoying the new computer!

We’re really pleased the build updates gave you that extra reassurance and that the small issue was sorted quickly when it came up.

Thanks for the 5 stars David and for choosing Bedrock!

Cheers,
Team Bedrock

Rated 2 out of 5 stars

Generally a disappointing experience.

Generally a disappointing experience.
Ordered a computer from bedrock for my son’s birthday at a reasonable price. Ordering process was pretty simple on the website. After that things became challenging. The website stated delivery within a few days- in the end I waited closer to 3 weeks. On the day of delivery I was informed they were out of stock of various components so had changed some things out. Much of this didn’t really affect the system, however being informed the i5 processor I ordered was replaced with an ‘upgrade’ of an i3 was disappointing. That being said the company did agree to exchange for an i5 in the end. The keyboard sent to me was tatty and looked as though it had been in a smokers house. The company again replaced this. Although my thoughts are this should never have been sent out in the first place.
On inspecting the system I noted that it was missing various blanking panels. I asked the company to provide these which they failed to do.
On booting up the computer I had to assign the hard drives myself as they hadn’t done that and also it turns out the version of windows installed hasn’t been activated. I have emailed the company 3 times now and tried to ring them to get an activation code for windows, however currently they have not responded to any of my requests.
Further to this the wireless card they installed hadn’t been installed with any drivers so had to do this myself- which was very tricky as it all seemed to be in Chinese. Thank goodness for google translate!
Service is generally poor and communication is not over great.
I would suggest you look elsewhere where to buy your computers.

6 October 2026
Unprompted review
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Reply from Bedrock Computers

Hi Paul,

I’m sorry to hear the experience has left you feeling disappointed.

There are clearly a few points here that we need to work through properly with you rather than try to address everything in a public reply.

Jack will be in touch with you directly to go through the outstanding issues and make sure we understand exactly what still needs resolving.

Thank you for giving us the opportunity to look into this properly.

Kind Regards,
Team Bedrock

Rated 5 out of 5 stars

Very helpful and keeping good…

Very helpful and keeping good communication with me after purchasing.

29 August 2026
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Reply from Bedrock Computers

Hi Matthew,

Thanks so much for the 5 stars!

We’re really pleased you felt well looked after and kept informed after your purchase. Good communication is a big part of the service we want to provide.

Thanks again for choosing Bedrock Matthew!

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Recommend getting fast shipping

I received my PC a few weeks ago, everything working as it should(I think) there were a few delays before shipping, I called them up and asked for an update which they said it would be delivered within the next two days. Due to the long delays they upgraded my normal case to one with slightly better ventilation, which I thought was nice. Overall great customer service, definitely recommend👍

6 September 2026
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Reply from Bedrock Computers

Hi Frankie,

Thanks for the 5 stars and for the recommendation! 👍

We really appreciate your patience with the delay and we’re glad the team could keep you updated and make it up to you with the case upgrade.

Great to hear everything is working as it should and that you were happy with the service!

Cheers,
Team Bedrock

Rated 3 out of 5 stars

Mixed

Purchasing through the website was easy. The computer arrived a day later than advertised. I had an issue with it in 2 days. As it required a replacement part this took a week and a half to resolve. It isn't easy to contact them as you call or email and have to wait for a call back. The team are knowledgeable which helps but overall not the best.

6 September 2026
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Reply from Bedrock Computers

Hi Thomas,

Thank you for the honest feedback.

I’m sorry the experience wasn’t as smooth as it should have been. While I’m pleased the team was able to get the issue resolved and that you found them knowledgeable I completely understand the frustration around the delay and having to wait for a call back.

We’re always looking at ways to improve how quickly customers can reach us and your feedback is genuinely useful.

Thanks again for giving us the opportunity to put the issue right Thomas.

Kind Regards,
Ray
Head of Operations

Rated 5 out of 5 stars
Bedrock Computers logo

Reply from Bedrock Computers

Hi Andrew,

Great to hear you’re so pleased with the PC!

Thanks for the 5 stars and for choosing Bedrock. We really appreciate it!

Cheers,
Team Bedrock

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