Pestcos: Bed Bugs Gone Reviews 

205
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The company came out on the 7th of January for a heat and chemical treatment. Advised by sales team that the work was guaranteed, in the morning the technician called in sick and I had to wait until... See more

Rated 1 out of 5 stars

Presurred into signing disclaimer which came through on my phone Pages of words too small to read. Now I know why..... My slatted blinds in 2 rooms completely ruined in the heat despite the man s... See more

Company replied

Rated 4 out of 5 stars

The operatives came out twice to deal with rodents in this old house, and correctly identified that the mice had been superseded by a rat. After the second visit, the activity seemed to have disappear... See more

Company replied

Rated 5 out of 5 stars

Swift response to request for visit (next day). The operative that attended carried out a thorough check of property and made suggestions around addressing points of entry etc. baited the area of act... See more

Company replied

Company details

  1. Pest Control Service

Information provided by various external sources

Bed Bugs Gone take pride in being the South East's leading company in specialist Bed Bug Eradication. Our services range from the traditional chemical to the revolutionary heat treatment offering Sniffer Dog services and alternative organic solutions. We are insured, certified and accredited up to the highest of industry standards so you can ensure we are the right company to help with your pest control problem, in London and the south east. Our team of 100 and counting are all experienced and very knowledgeable and our flexible management and employee benefits mean that we keep our good staff and attract the best people in the industry. Why not give us a call about your Bedbug problem today.


Contact info

2.9

Average

TrustScore 3 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(205)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Excellent service from very efficient …

Excellent service from very efficient and knowledgeable operative.

20 July 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Hi Jane, Thank you for taking the time to leave the review above. You have provided brilliant feedback but only given us 1 star which I believe may be a mistake? If you need anything further please do let us know.

Rated 4 out of 5 stars

Great job, helpful team members

19 July 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Good Morning Aira, thank you for taking the time to leave this review. I have touched out to you this morning as all of our services are guaranteed so if you still have a problem, we will happily return. Please feel free to contact me on 0207 183 8906 and i look forward to hearing from you, Thanks, Matt Fenwick, Complaints and Compliance Manager.

Rated 4 out of 5 stars

good job

On time and good availability. Seems to have done a very thorough job. Helpful and informative. Quite expensive although was promised by booking operator more than should have been so did well out of it.

19 July 2017
Unprompted review
Rated 1 out of 5 stars

Ant problems still not eradicated

19 July 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Hi Sheela and thank you for taking the time to leave the review. I have sent you an email asking for details and I will look forward to hearing from you. Thanks, Matt Fenwick, Complaints and Compliance Manager.

Rated 3 out of 5 stars

Company is great as a whole

Company is great as a whole.

The employee who carried out to the work really struggled to find the property, could not understand and didn't really know what he was doing. He had obtained no information before turning up. He phoned to say he would be half an hour away and turned up an hour and a half later which was not ideal as i need to return to work. He was not as throughout as previous visits.

19 July 2017
Unprompted review
Rated 2 out of 5 stars

I would never use them again

I'd didn't pick up on the fact that there VERY HIGH CHARGES were also subject to VAT making them a RIP-OFF.

They did spray the ants and they seem to have gone but the work they did was worth about half the amount they charged. I would never use them again.

19 July 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Good Afternoon Mr Krushner and thank you for leaving this review. I have requested further information from you and I am confident that we can resolve this problem for you. I await your response, Matt Fenwick, Complaints and Compliance Manager.

Rated 5 out of 5 stars

As it says in the name.

Excellent company with a great work ethic. Professional. Competent. Punctual. Great customer services.

From the minute they answered my call to the completion of the job I received impeccable treatment. (So did the bugs)

They listened to me and my needs, no hard sell just a company that Knows their business and identification of who Customer is and their needs. .. highly recommended, definately use again... THANKS

21 February 2017
Unprompted review
Rated 5 out of 5 stars

Amazing service

Absolutely fantastic service, couldn't fault them for anything. Not one bed bug in sight since being done, would use them again and would definitely recommend to anyone with bed bugs especially if you want them gone straight away! Always a good thing when you find people you can trust and get the job done

9 February 2017
Unprompted review
Rated 5 out of 5 stars

On time and professional

came and know exactly what to do. no time wasting and made sure everything will die and said he can return if we find any bugs still remaining after 5 weeks.

1 February 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Hi Danny, thank you so much for your kind words here, I am glad that we got rid of the bedbugs for you. If you have any further issues please do let us know.

Rated 5 out of 5 stars

Professional Helpful & friendly

Gave great information and a quick quote. All staff I dealt with were friendly but professional. Job was done quickly and done perfectly.

Would highly recommend

26 January 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Good Morning Karen - Marie, thank you for taking the time to leave this review. I am glad that you found all our staff helpful, as the manager here this is always great to here. If you have any further issues please remember you are under guarantee and we will happily return to assist.

Rated 5 out of 5 stars

Advice, knowledge and follow up

Had no idea how to choose one company over another, but plumped for this one as they responded to my initial email first.

The info upfront was helpful. The appointment convenient. The team efficient, thorough and informative. The follow up showed that they are a company that cares.

25 January 2017
Unprompted review
Pestcos: Bed Bugs Gone logo

Reply from Pestcos: Bed Bugs Gone

Hi Mr T, I assume not from the original B A Baracus! Thank you for taking the time to leave this review, it really is much appreciated. If you have any further issues at all please do give us a call, we are more than happy to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look