Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more
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#BeAYBL
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United Kingdom
- beaybl.com
Hasn’t replied to negative reviews
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Best Customer Care Team ever ✨
Excellent customer
Excellent customer service after I emailed to advise that the scrunch had come away on my leggings after a couple of wears.
Prompt response & offered a free of charge replacement or a refund. Refund processed within the same hour!
My GO TO fitness brand
Over the years I’ve always found comfort in Aybl apparel when working out. Quality items that truly conform to your body. I’m always looking for the next drop! Feel free to visit my Instagram @fitwithkiya for more details.
Customer service 5 stars experience
The order I made kind of disappeared and I reached out to customer service. Krystelle, Elysia and Lucy went above and beyond to help me and the problem was solved within hours (not even a day). That goes to show that women really do get work done. I’m beyond greatful for their assistance. 5 stars experience for AYBL. I will absolutely keep buying their items, as they’re both of great quality and they have an amazing staff community.
Return procedure
Had a problem with a faulty pair of leggings that I had returned and was unsure about the timing of refund. Elysia was on hand to help and get it sorted right away.
The AYBL team were very helpful when it…
The AYBL team were very helpful when it came to replacing a product for me. I was dealt with by Beattris, Lucy, Alexis and Paige who were all very accommodating.
Although there has been delay with my…
Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been quick and efficient from Sean and his team. Thanks a lot 🙏🏼 Morgane.
What happened after 30 days
I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in broken. I notified after the 30 day return policy, I provided evidence and Katie handled the situation. AYBL provided me with a brand new pair, which have yet to come in, I hope this time they're all good. I give 4 stars just for the reason that things do come in broken which I haven't experienced with other brands prior to this one.
Fastest ever customer service response!
Had noticed my refund wasn’t processed after a few weeks, contacted the support team and had a response (from the lovely Katie) within 2 minutes and the refund actioned within 3 minutes! Think that’s the fastest I’ve ever had an issue resolved!!
Absolute awful customer service
Absolute awful customer service, not received my parcel trying to get this resolved has been a nightmare, talking to robots no one ever replies to messages sent then conversations get closed, offered a refund yet nothing received again now can't get a reply from anyone in 10 days, safe to say il NEVER order nor recommend this company
Arya arranged a free replacement for…
Arya arranged a free replacement for leggings that were slightly faulty. Great service
Ordered for the first time and…
Ordered for the first time and everything fits so nicely and their quality is thick, not see through at all i recommend the enhance collection and the backless flared in one. so teaaaa
Will repurchase
I received my order in a timely fashion and I’ve been satisfied with all of my items
I love AYBL clothing every time I order…
I love AYBL clothing every time I order clothes from able they always fit me just right I can’t wait to order again.
My experience was great
My experience was great! I got my package within 3-4 days. The shirts, shorts and leggings fit perfectly.
My experience has been nothing but…
My experience has been nothing but wonderful and always quick to resolve any issues.
Love their fits
Love their fits , especially the leggings and shorts they fit really well.Sizing can vary depending on the collection,but still of one my favourite gym brands @brittaneytatyana
What made my experience great was how…
What made my experience great was how fast the AYBL team get back to me about any enquirers regarding my orders or sizing and an the quality of the clothing is amazing and it’s perfect for any work out.
Multiple AYBL team members have been very helpful and supportive with me and they all deserve a good review , thanks Krystelle.
Great support from Arya
Great support from Arya! Thank you guys. I am a very happy long term customer:-)
Quality and customer service
I really love the quality of the clothes, they fit well and are sweat and squat proof. Their customer service is the best. I received a faulty item, and within no time, I was able to get a refund. I also wasn't able to start a return within the 30 day returns window due to circumstances, so the customer service team offered me another seven days to complete my return. I really appreciate the efforts this team is willing to make.
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