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Review summary

Created with AI, based on recent reviews

Evaluating 3,095 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues. Many appreciate the quality of certain products and collections, finding them comfortable and well-fitting. However, some people were dissatisfied with the product quality, reporting issues such as items ripping or developing holes after minimal use. There are also mentions of orders being delayed, arriving faulty, or having incorrect sizing. Some customers also experienced difficulties with customer service responsiveness and communication regarding order problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the quality, describing... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick arrival... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of items, noting... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more

Rated 4 out of 5 stars

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in... See more

Rated 4 out of 5 stars

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been q... See more

Rated 4 out of 5 stars

Ordered 2 pair of leggings. The initial order took far too long to arrive, I’m hoping that was a glitch, as I’ve since ordered another pair. When it eventually arrived, one of the pair was faulty. H... See more


Company details

  1. Activewear Store
  2. Clothing Store

Information provided by various external sources

#BeAYBL


Contact info

3.7

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer

Excellent customer service after I emailed to advise that the scrunch had come away on my leggings after a couple of wears.
Prompt response & offered a free of charge replacement or a refund. Refund processed within the same hour!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

My GO TO fitness brand

Over the years I’ve always found comfort in Aybl apparel when working out. Quality items that truly conform to your body. I’m always looking for the next drop! Feel free to visit my Instagram @fitwithkiya for more details.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service 5 stars experience

The order I made kind of disappeared and I reached out to customer service. Krystelle, Elysia and Lucy went above and beyond to help me and the problem was solved within hours (not even a day). That goes to show that women really do get work done. I’m beyond greatful for their assistance. 5 stars experience for AYBL. I will absolutely keep buying their items, as they’re both of great quality and they have an amazing staff community.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Return procedure

Had a problem with a faulty pair of leggings that I had returned and was unsure about the timing of refund. Elysia was on hand to help and get it sorted right away.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Although there has been delay with my…

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been quick and efficient from Sean and his team. Thanks a lot 🙏🏼 Morgane.

30 April 2026
Unprompted review
Rated 4 out of 5 stars

What happened after 30 days

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in broken. I notified after the 30 day return policy, I provided evidence and Katie handled the situation. AYBL provided me with a brand new pair, which have yet to come in, I hope this time they're all good. I give 4 stars just for the reason that things do come in broken which I haven't experienced with other brands prior to this one.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Fastest ever customer service response!

Had noticed my refund wasn’t processed after a few weeks, contacted the support team and had a response (from the lovely Katie) within 2 minutes and the refund actioned within 3 minutes! Think that’s the fastest I’ve ever had an issue resolved!!

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolute awful customer service

Absolute awful customer service, not received my parcel trying to get this resolved has been a nightmare, talking to robots no one ever replies to messages sent then conversations get closed, offered a refund yet nothing received again now can't get a reply from anyone in 10 days, safe to say il NEVER order nor recommend this company

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered for the first time and…

Ordered for the first time and everything fits so nicely and their quality is thick, not see through at all i recommend the enhance collection and the backless flared in one. so teaaaa

20 April 2026
Unprompted review
Rated 4 out of 5 stars

Love their fits

Love their fits , especially the leggings and shorts they fit really well.Sizing can vary depending on the collection,but still of one my favourite gym brands @brittaneytatyana

23 April 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was how…

What made my experience great was how fast the AYBL team get back to me about any enquirers regarding my orders or sizing and an the quality of the clothing is amazing and it’s perfect for any work out.
Multiple AYBL team members have been very helpful and supportive with me and they all deserve a good review , thanks Krystelle.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality and customer service

I really love the quality of the clothes, they fit well and are sweat and squat proof. Their customer service is the best. I received a faulty item, and within no time, I was able to get a refund. I also wasn't able to start a return within the 30 day returns window due to circumstances, so the customer service team offered me another seven days to complete my return. I really appreciate the efforts this team is willing to make.

30 April 2026
Unprompted review

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