The lovely ladies at beauty works customer service are always amazing! I’ve been using Beautyworks for over 5 years and any time I’ve ever had any issues whether that’s delayed delivery or an issue wi... See more
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Lucy from Beauty Works has been absolutely amazing. She helped me choose the perfect colours to match my natural hair, and her customer service has been second to none. She really went above and beyon... See more
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My original parcel didn’t arrive, rung beauty works, got through straight away and I spoke to a lovely lady called Safiya, Safiya re ordered straight away and sent out next day delivery and even put i... See more
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I had an issue with my order with one item being missing, I had never had an issue with beauty works before so did not know what to expect. Within an hour of emailing I had a response from customer se... See more
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Company details
About Beauty Works
Written by the company
With an army of social media fans and over 4000 salon partners worldwide, we provide luxury hair enhancements that inspire confidence and empower you to look and feel your very best. Including professional extensions, easy clip-in solutions and exclusive collaborations our hair extensions and stylers have earned recognition amongst the beauty press and up and down the red carpet.
Award-Winning Hair Extensions & Styling Tools
With over ten years of experience, our industry-leading innovations and best-in-class hair products are coupled with our commitment to ethical sourcing. But don’t just take our word for it – beauty experts agree... Beauty Works has featured in the national press, including Vogue, Cosmopolitan and Channel E! News, and we’ve won countless awards from the likes of ASOS and Marie Claire.
We’re here to help!
Get in touch with our customer service team via email, telephone or DM us on social media. We’re open Monday to Friday from 8am until 6pm and we will get back to you within 48 hours. From colour-match assistance to finding the right product for you, our expert customer service team is here to help. We deliver to you in over 190 countries in local currency and offer express delivery to our UK customers.
Contact info
4.6
Excellent
8K reviews
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Professional and efficient
Professional and efficient. Brilliant customer service from libby. Thank you
13 July 2026
Reply from Beauty Works
Hi Bilal
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service professional and efficient, and that Libby provided brilliant customer service. We'll be sure to pass your kind words on to her – she'll be thrilled to know she made such a positive impact on your experience.
Thank you again for your feedback and for choosing us.
Kind regards,
Claudia
Very bad quality - Ordered the 22" Beach Wave Double Hair Set Clip-In Extensions
Hair extensions are very rough and tangled after just 3 short uses. Can't even brush through properly, go bushy immediately after. Ordered the 20" beach waves clip in extensions. Such a shame as usually the beauty works hair is really good but this must be a bad batch!
10 July 2026
Unprompted review
Reply from Beauty Works
Hi Amy,
Thank you for your feedback and I am sorry you have experienced concerns with your hair. Having reviewed your account, I have been unable to locate any previous correspondence regarding these concerns prior to your review. I have therefore tried to contact you directly, as we would really appreciate the opportunity to investigate this further and provide support.
At Beauty Works, we have a dedicated team of specialists who are experienced in assessing concerns such as this and helping to find a resolution as quickly as possible.
I have tried to give you a call from 0161 485 3602 and customerservice@beautyworks.co.uk as I would love to look into this further for you.
Kind Regards
Claudia
Reply from Beauty Works
Hi,
Thank you for your review!
We're so pleased to hear that you're loving your Deluxe Clip-In 20" Calabasas extensions. It's wonderful to know they've made such a great impression, and we hope you're enjoying the added length, volume, and confidence they bring.
Thank you for choosing Beauty Works and for taking the time to share your feedback.
Kind regards,
Claudia
The offer made me buy them as I…
The offer made me buy them as I couldn’t refuse it. The ordering and delivery was quick and easy. The packaging is excellent very clean looking and would be great as a gift for someone
6 July 2026
Reply from Beauty Works
Hi Helen
Thank you so much for your lovely review!
We're delighted to hear that you took advantage of the offer and found the ordering process quick and easy. It's also wonderful to know that your delivery arrived promptly and that you were impressed with the packaging. We put a lot of care into creating a premium unboxing experience, so it's great to hear that you found it clean, elegant, and gift-worthy.
Thank you again for your support, and we hope you continue to enjoy your purchase!
Kind regards,
Claudia
Safiya from beauty works was so helpful…
Safiya from beauty works was so helpful & went above and beyond!! Really pleased with my experience
12 July 2026
Unprompted review
Reply from Beauty Works
Hi Aimee
Thank you so much for your lovely review!
We're delighted to hear that Safiya was so helpful and went above and beyond to support you. Providing exceptional customer service is something we truly strive for, so it's wonderful to know that your experience reflected that.
I'll be sure to pass your kind words on to Safiya – she'll be thrilled to hear them.
Thank you again for your feedback, and we're so pleased you're happy with your experience.
Kind regards,
Claudia
I ordered a beauty brush for my…
I ordered a beauty brush for my daughter
birthday on Wednesday on 8 th July payed and extra £8.95 for next day delivery and still not received it and her birthday is on Sunday the 12th July . Not happy why offer next day delivery if you can't deliver next day . Now I have no brush for her birthday.
8 July 2026
Reply from Beauty Works
Hi Yvonne,
Thank you for your feedback. I am so sorry to hear that you experienced a delay with your order.
Having reviewed your order, I can see that it was dispatched from our warehouse successfully and within the expected timeframe. Unfortunately, I appreciate that this did not reach you as quickly as anticipated, and I sincerely apologise for any inconvenience caused.
Thank you for taking the time to call me back today. I’m pleased I was able to provide some support and that your order has now arrived safely.
I have also tried to give you a quick call from 0161 485 3602 and sent a follow-up email from customerservice@beautyworks.co.uk with some further information.
Thank you again for your patience and understanding.
Kind regards,
Claudia
Beauty Works
Vegan hair brush great for extensions…
Vegan hair brush great for extensions and natural hair
7 December 2025
Reply from Beauty Works
Hi Rebekka,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you're enjoying your vegan hair brush and that it's working well for both your extensions and natural hair. It's great to know the brush is helping you care for your hair gently and effectively. This vegan alternative to a boar bristle brush glides effortlessly through hair to reduce breakage whilst maintaining shine, and it is great to see that reflected in your review.
Thank you again for your feedback and for choosing us.
Kind regards,
Claudia
Colour match
The colour match wasn’t right through WhatsApp but customer service did call to see if they could support further
11 July 2026
Reply from Beauty Works
Hi Ella,
Thank you for taking the time to share your feedback.
We're sorry to hear that the colour match provided through WhatsApp wasn't quite right for you.
We're pleased to hear that our Customer Service team contacted you to offer further support. In addition to our WhatsApp colour match service, we also offer free online video consultations, which can be a great way for our specialists to assess your hair in more detail and help find the best possible match. Please see the link below if you need any future colour matching:
www.beautyworksonline.com/colour-match
Thank you again for your feedback. We truly appreciate it and are always here to help if you need any further assistance.
Kind regards,
Claudia
Quick delivery packeted nicely
Quick delivery packeted nicely. Haven’t used my product yet.
5 July 2026
Reply from Beauty Works
Hi Lynn,
Thank you so much for your amazing review!
We're delighted to hear that your order arrived beautifully packed and was delivered smoothly. From the moment you place your order to the moment you're holding your new hair, we want every step of your journey with us to be the best experience possible, so it's wonderful to see this reflected in your review.
I can see that you've ordered our Mix & Match Minis, which are a fantastic way to find your perfect colour match before making a larger purchase. We also offer a free online colour matching service, where one of our experts can provide personalised advice and help you find the ideal shade.
I've included the link below should you need any further support.
www.beautyworksonline.com/colour-match
Thank you again for your lovely feedback and support.
Kinds regards,
Claudia
Terrible quality, shed all the hair and fell out within 10 days.
Super disappointed with my most recent the beauty works keratin bond extensions I had fitted recently. To buy the extensions and have fitted was £375 and they didn’t even last 10 days. I have had keratin bind extensions previously and this is my first time experiencing such awful shedding, thinning and slipping. The bonds shed so much hair some were coming out with no hair left on them. Just running my fingers through my hair would cause it to fall out in clumps. I use sulfate free shampoo and conditioner. A beauty works brush and dry on a cool setting whenever the hair gets wet.
I have confidence in the hair tech I use so I can only gather this is a product problem.
18 June 2026
Unprompted review
Reply from Beauty Works
Hi,
Thank you for your feedback.
I am sorry to hear that you have experienced concerns with your hair.
Having reviewed our records, I have been unable to locate any previous correspondence relating to this matter, which means I do not currently have sufficient information to fully investigate your concerns.
At Beauty Works, we have a dedicated team of Hair Specialists who are available to assess any issues raised and provide tailored support and advice. I would very much appreciate the opportunity to review your concerns and assist you further.
Please feel free to contact me directly at customerservice@beautyworks.co.uk or call us on 0161 485 3602, and we will be happy to discuss your concerns in more detail and investigate this for you.
I look forward to hearing from you.
Kind regards,
Claudia
Beauty Works
For 50£ I got some tiny box with one…
For 50£ I got some tiny box with one rolled up price of hair in it
Awful rip off
16 June 2026
Reply from Beauty Works
Hi Danielle,
Thank you for taking the time to leave your review.
I was sorry to hear that your order did not meet your expectations. Having spoken with you directly, I appreciate the opportunity to better understand your concerns and provide some clarification regarding your purchase.
After reviewing your order, I was able to confirm that the hairpiece itself was £37, rather than £50, with the remaining balance made up of the swatches and delivery cost. We completely understand that if you believed £50 had been paid solely for the hairpiece, this may have felt at a higher cost.
All of our hair is made from 100% Remy human hair and is handcrafted to ensure the highest quality; however, we appreciate that the product was not what you were expecting, especially as it was purchased for your daughter's prom.
Customer satisfaction is incredibly important to us, which is why I wanted to contact you personally and work towards a positive resolution. I'm pleased we were able to discuss your concerns, and I hope the support provided has helped improve your experience with us.
I have sent you a follow-up email from customerservice@beautyworks.co.uk with some further information
Kind regards,
Claudia
Exceptional
I have had nanno rings for years ,on experiencing a new hair dresser hew is top quality she recommended going for a better quality brand hew she had trusted for years with her clients and never had a problem with quality or customer service, I found it easy to order and the delivery was fast ,the quality I must admit it second to none and look forward to only using this brand in the future
4 July 2026
Reply from Beauty Works
Hi Nicola
Thank you so much for your wonderful review!
We're delighted to hear that your hairdresser recommended Beauty Works and trusted our products based on years of experience with her clients. There's no higher compliment than being recommended by a professional who values quality and reliability.
It's fantastic to know that you found the ordering process easy, delivery was fast, and that the quality of the hair has exceeded your expectations. We take great pride in offering premium-quality extensions, so we're thrilled to hear you've found them second to none.
Thank you for choosing Beauty Works. We look forward to being your go-to hair extension brand for many years to come!
Kind regards,
Claudia
Big thank you to Marcy for getting my…
Big thank you to Marcy for getting my extensions out on time thank you girl!!
10 July 2026
Unprompted review
Reply from Beauty Works
Hi Laura,
Thank you so much for your incredible review!
I’m delighted to hear that Macey was able to reach out, provide efficient support, and ensure your extensions were dispatched in time for you.
We always strive to go above and beyond for our customers, so it’s wonderful to know that Macey’s service made such a positive difference to your experience. I'll be sure to pass your kind feedback on to her.
Thank you again for taking the time to share your experience with us.
Kind regards,
Claudia
I liked that I could buy samples
I liked that I could buy samples, as it was great to see the colour in real time , giving me the confidence to then go onto ordering a barly there mini fringe .
I would also like to mention that I had great customer service from Claudia.
Many thanks X
6 July 2026
Reply from Beauty Works
Hi Yvonne,
Thank you so much for your wonderful review!
I’m delighted to hear that you love the option to purchase swatches to ensure the perfect colour match. We also offer free online consultations with our hair specialists, who can help you find your ideal shade and achieve the best possible match. Check out the link below:
www.beautyworksonline.com/colour-match
Thank you for your kind words about our customer service. Providing exceptional support is something we take great pride in, so it’s fantastic to hear that this has been reflected in your experience with us.
Kind regards,
Claudia
Thank you Macy
I was nervous to order from overseas just incase I picked the wrong colours but wow the customer service was amazing!! Macy reached out to me so quickly after I had messaged and basically helped me make my decision within minutes!! Very happy and now comfortable to Make my purchase. Thank you to Macy and the beauty works team, you guys are amazing 🩷
10 July 2026
Unprompted review
Reply from Beauty Works
Hi Angela
Thank you so much for your lovely review!
We're delighted to hear that Macy was able to help put your mind at ease and make choosing the right colour such a smooth and enjoyable experience. We completely understand that ordering from overseas can feel a little daunting, so it's wonderful to know that Macy's support gave you the confidence to place your order.
I'll be sure to pass your kind words on to Macy she will be thrilled to hear your feedback!
Thank you for choosing Beauty Works. We can't wait for you to receive your order and hope you absolutely love it.
Kind regards,
Claudia
Reply from Beauty Works
Hi Sara
Thank you so much for your wonderful review!
We're delighted to hear that you had an outstanding experience with our customer support team. Providing excellent service and ensuring our customers feel supported every step of the way is incredibly important to us, so it's fantastic to know we were able to make a positive difference.
We truly appreciate you taking the time to share your feedback and support Beauty Works. We look forward to welcoming you back again soon!
Kind regards,
Claudia
Reply from Beauty Works
Hi Jazmine,
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with your 20" Double Hair Set in Jet Set Black. It's fantastic to know that both the product and the service met your expectations.
We truly appreciate you taking the time to share your feedback, and we hope you continue to love your hair. We look forward to welcoming you back to Beauty Works again soon!
Kind regards,
Claudia
Bought a fringe topper and I absolutely…
Bought a fringe topper and I absolutely love it 🥰
29 May 2026
Unprompted review
Reply from Beauty Works
HI Cath
Thank you so much for your lovely review!
We're absolutely delighted to hear that you love your Fringe Topper. There's nothing better than knowing you've found a product that makes you feel confident and happy.
Thank you for taking the time to share your feedback with us. We truly appreciate your support and look forward to welcoming you back to Beauty Works again soon!
Kind regards,
Claudia
Just had a colour match consultation
Just had a colour match consultation, it was perfect thank you so much❤️
8 July 2026
Unprompted review
Reply from Beauty Works
Hi
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your colour match consultation was perfect – it really means a lot to our team.
Thanks again for taking the time to share your experience. If you ever need any further support, our team of Colour Match Specialists is always here and happy to help.
We are pleased you enjoyed our free online colour matching consultation, if you need advice or a fresh colour match in the future, you can book using the link below.
www.beautyworksonline.com/colour-match
Kind Regards
Claudia
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