Beautywelt Reviews 

I ordered two items on Beautywelt.de one week ago. They still haven't even shipped the items. I tried contacting customer support twice and they didn't reply. Next I will need to escalate this with my bank. They simply took my money, and didn't send the order

Please do not LIE publicly. I wrote you emails on Wednesday 17th June and on Thursday 18th June. You replied on Tuesday 23rd June.

I finally gave up on an order from April 26. after nothing arrived for 6 weeks. On June 1st I asked them to refund my money. They ask for bank account information even though they refunded the money from a previous order back to the credit card account where it was withdrawn from without prompting, after the product was not delivered for 2 months.
The money has not been refunded today June 18th even though they promised a refund within 2 weeks. I have given up on them because emails are not answered and the servicehotline is not staffed. I notified consumer protection. We'll see what happens and if I have to sue. I recommend not ordering from beatywelt if you have no legal protection insurance. Too much hassle.

First time i have smellt this parfume at Duty Free at the airport of Berlin and it was amazing,the parfume that i ordered was exactly the same,5 stars minimum

Company is not honest about stock status and delivery times.
Delivery time on the website constantly states 2-4 workdays. Immediately after ordering I received an email that they could not meet the delivery time. Then it went quiet for 5 days. I then received another automated email that they were working on my order. After that nothing happened. I contacted them myself and cancelled the order after 2,5 weeks. Another 15 days later the amount is not refunded even though I received an email confirming the refund after I requested it.
During the whole process the delivery time stated on the website was 2-4 working days.
My advise is stay away, seems to be a dishonest dropshipping company.

UPDATE:
22/06/2026 Almost one month later, the amount is still not refunded. Credit card company is contacted to dispute the transaction.

Don't be mislead by the ai generated answers here. The items were never in stock. The stock status of the website never changed but always indicated 2-4 workdays.

AVOID this webshop, might go INSOLVENT.

Everything was according to my expectations and even more: delivery and product quality.
I will certainly order again with this shop. Thank you!

Update June 11, 2026:
- my first order was delivered fast, and the text above reflects the reality in that case
- my second order, much higher as €€€, has not been even shipped eight days after payment, and I am just getting generic emails, with no specifics, that my order is delayed (which I could also tell them; ai clearly have noticed is delayed, and I asked for a concrete update, not generic AI generated replies).

So, the review now goes from 5* to 3*.
And will be modified accordingly further down the road, until this order is concluded.

Best regards.

My order BW4887078 has been received apparently but I am told by email that they are very busy. I have been trying to get in touch by email, phone and actually I have been on the phone for over an hour on hold and I am not getting through.
I hope I will receive the order soon. I have ordered a perfume for a birthday and invested quite a bit but it looks now as if I will have to buy a second present.
This is so frustrating and it does look like a non-legit site.

Stay away from this site.

I ordered on May 13th a perfume. Only one. Which was available on their website.

7 days later, I receive an email saying they are looking around their sites to find the perfume and I will have to wait.

1 week after that, I request clarification. Tried by phone twice (they never answer) and by email. My email never got answered.

So two weeks after my purchase I went to paypal team and asked status. Beautywelt paypal team answered me almost immediately explaining that they still had issues but if I could wait 1-2 weeks I would receive it for sure. I asked a refund the same day. 2 days later, I received confirmation that my refund will take 7-14 days.

This site is a joke. Just stay away from it.

My order is BW4854563 and it’s been more than a week. I reached out over phone , through contact form, emails asking for shipping details and nothing no reply whatsoever. Either ship my order now or refund immediately! I demand a refund now as it’s looking like a scam now.

My second and last attempt to order from this e-shop. It's a SCAM. On 24.5. I ordered 2 perfumes, checked the availability every day and on 5.5. they were both listed as in stock. On 4.5. I received a reply to my two emails asking why they hadn't sent me the perfumes, that the perfumes were out of stock (one of them on 9.5. still in stock!) and I have to wait 20 weeks! I recommend not ordering. And I don't understand how price search engines can still offer them when they don't send the goods.

I ordered parfume on this site. It didnot arrive. Have sent many emails to cancell order and tried to reach them by phone - without any success. Even thought I had before small orders with them, but this order was expensive and totally disapointed.

I ordered 3 x with Beautywelt different products.
Before placing the order, the information was, that the product is on stock. 2 x I waited over 3 weeks for the
delivery. The last order I haven´t received yet.
The customer service is very ignorant and replies with 5 days or more delay. Beautywelt claims that the
product I ordered shows a high demand, hence the delay. Actually I ordered 3 x a niche product for which I
cannot believe the extremely high demand. If so, it would be nice to update your customer. For me Beautywelt takes my money but doesn´t deliver
Worst company I have dealt with !

Amazing reduced price for an great niche perfume that I wanted for some time. This website has become my go-to when I'm looking for competitive prices.

If you are reading the negative reviews here and wondering if they are true—believe them. This company operates with a complete lack of integrity. My experience mirrors the many others who have been ghosted, misled, or left without their orders.

Do not be fooled by "In Stock" labels or "Fast Delivery" promises. This shop uses a calculated Modus Operandi to take your money and hold it as an interest-free loan for months.

The "Delay & Retain" Cycle you will encounter:

Week 1: They list the product as "In Stock." Once they have your money, they claim a "slight delay" because they need to retrieve it from a "floor shop."

Week 2: They suddenly acknowledge it is NOT in stock and ask for 1-2 more weeks to fulfill the order.

Weeks 4-5: They lie and say the product is "in transit" to their warehouse and will ship in 1-2 days. This is a stall tactic to stop you from filing a dispute.

Week 6: They candidly admit they have no idea when the product will be available.

Week 7: They "cancel" the order and promise a refund in 7-14 days. The refund never arrives.

The Reality: If your product doesn't ship in 48 hours, be prepared for a 2-month battle to get your money back.

Based on my experience and many others, the only way to see your money again is to bypass Beautywelt entirely:

Open a dispute via PayPal immediately if you used their service.

Contact your bank for a Chargeback if you paid by credit or debit card.

The banking providers are much more reliable than this store’s "support" team. This isn't just a "delay"—it is a systematic failure of business ethics. Consider yourselves warned. Avoid Beautywelt at all costs.

Timeline Update:
20 February - order placed
31 March - order canceled because they don't know when the item will be back in stock. They promised refund in 7-14 days
20 April - still not received the refund and no other communication

Will take next legal steps, which include a reclamation online to The European Consumer Centre (ECC). This is free and works very well.

My package got lost, two of four items were sent again but I never received the remaining items nor a refund. They refuse to respond to my emails.

Low prices, good quality perfumes and quick and good service.

Unfortunately not a good experience. The items I ordered are advertised as available but after almost a month! there is no update, so they are doing false advertising which is not legal (because the items are shown as available for fast shipment). So what everyone else wrote about not getting their items is true.

The order was placed on 8th February. No update on shipping. I wrote an email and got a response from customer service one day later. However ...
As of 4th March, I still haven't received my order. TT

Super Behandlung, alles top!