BeautyWellness.ca Inc. Reviews 

536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(536)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

customer service 10/10

There customer service was just the best, i was helped by Alex and he assured to me the entire time that there will be a outcome and it will be positive. He helped me with my situation and the outcome was more than i could imagine,i would recommend and would continue to shop here!

19 June 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is excellent Jacob! Thanks for sharing!

Rated 5 out of 5 stars

I’ll definitely be ordering again soon

I ordered a shampoo and hair spray from BeautyWellness, and I’m really happy with the experience! The products arrived quickly and were carefully packaged. Both items smell amazing and leave my hair feeling soft, fresh, and healthy. I’ll definitely be ordering again soon.

11 June 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Hey, that is great to hear! If you're happy, we're happy.

Rated 5 out of 5 stars

My experience was great

My experience was great! Alex the owner was very helpful. The delivery company unfortunately lost my package, but the owner quickly called me during the weekend to make sure this would be resolved and made sure to ship my product with another shipping company. I totally recommend, and products are great!

13 June 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Hello Stephanie, thanks so much! (Please note, Alex is not "the" owner, but rather one of the loved family members).

Rated 5 out of 5 stars

Great experience

Good price, fast order processing, fast and accurate delivery - thank you.

13 June 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That's very good to hear! Thanks for sharing Kate.

Rated 5 out of 5 stars

This was my 1st time using this site 👍

This was my 1st time using this site, they carried a black hair care product I wanted and was the only store I could find that had it in stock and shipped within Canada. I signed up for their email list and got a coupon code which was nice but, I found they regularly had deals/sales which made me a little apprehensive about this being a scam site, plus I never heard of them before lol. But I ordered anyway in hopes the product would actually arrive (as I did not want to order from a US company at this time, let alone pay tariffs plus import fees). So I ordered on a Thursday afternoon, got my order confirmation email(which was a good sign of legit-ness) and to my surprise a few hours later it was shipped same day and had a legit UPS tracking number, and I got it the next day too! I am very happy with the speed of the order processing, and the price was decent. I would definitely recommend beautywellness.ca to others in Canada 👍.
Only con for me is I do wish the free shipping minimum was lower, as the shipping price I paid $15 added a lot to my order of just 1 item.

28 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Abby, thank you so much for taking the time to share your experience with us—it truly means a lot!

We’re thrilled you found the product you needed and even more so that you gave us a chance, especially as a first-time customer. We completely understand how cautious one needs to be when trying a new online store, and we’re glad we could exceed your expectations with fast shipping and great service. 🙌

Yes, we’re a proudly Canadian, family-run business doing our best to offer both hard-to-find products and reliable service to customers across the country.

We hear you on the shipping costs. Your feedback is very helpful—and valid. We're actively working to reduce the free shipping threshold, though rising courier fees and external challenges (like the threat of postal strikes) make it a bit tricky right now. But we're on it, and your input helps us keep improving.

Thanks again, Abby—we hope to see you again soon!

Rated 5 out of 5 stars

I was searching for a particular brand…

I was searching for a particular brand of shampoo/conditioner which I found on your website. Not only were the 2 different types in stock, they were at a great price. Shipping was very fast and overall I am extremely happy I found you! I’ll be shopping with you again!

2 June 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wonderful! Thanks for sharing.

Rated 5 out of 5 stars

Hair Today , Here Tomorrow!!

I recently ordered online hair tools for my son from Beauty Wellness.ca. However, I encountered a mix-up with the payment options and contacted Beauty Wellness.ca. Shortly after, I was connected with their service representative, Alex. During our correspondence, Alex not only resolved the payment issue with my recent order but also noticed what I had ordered and suggested other products that might better suit my needs.

Alex was absolutely right! The products he suggested were perfect and exactly what I needed. After speaking with Alex and him helping me navigate the Beauty Wellness.ca website, I was thoroughly satisfied as a customer. I eagerly awaited the delivery of my hair supplies, which arrived the next day.

Beauty Wellness.ca offers great products and even better customer service. Alex truly went above and beyond to assist me. I appreciate it immensely and will definitely be returning to purchase more hair products and tools from Beauty Wellness.ca. Thank you once again!

Marvin T.

29 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow, you made our day Marvin! Your support is appreciated by the whole family.

Rated 5 out of 5 stars

"I placed my order last week and…

"I placed my order last week and received it yesterday. The delivery was impressively fast, and the packaging was excellent. I’m very satisfied with my purchase from Beauty Wellness and will likely order from them again

27 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Araz so glad that we could server you! Thanks for sharing.

Rated 5 out of 5 stars

Never Dissatisfied

I have ordered from them a few times and cannot complain at all. Prices are amazing, service fantastic and my products get here in a few days. I will never go back to beauty supply stores or drug stores. I will continue to support this business.

27 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Oh, thank you so much Mary... we're blushing. We really appreciate your support!

Rated 5 out of 5 stars

Awesome prices on my favourite brands of hair products

Great prices on my favourite hair products. Easy to order and had a discount which made it even more worth buying. Fast and reliable shipping. I will keep buying from here.

19 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

When you're happy, we're happy Mary! Thank you very much for sharing.

Rated 5 out of 5 stars

I placed an order and realized that I forgot to use my points

I placed an order and realized that I forgot to use my points. I sent a message via the chat line to ask if they can apply my points. I promptly received an e-mail from Alex informing me that a refund would be issued for my points. This is great customer service. You really care about your customers. I am a repeat customer and will continue to order my products from your site. Great products. Great prices! Thank you again Alex!

17 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks for sharing Silvanna. It is a pleasure to serve.

Rated 5 out of 5 stars

The ordering was easy and the shipment…

The ordering was easy and the shipment was very fast. I went to your site because you are Canadian and because I was looking for a specific product. It was less expensive than Amazon and I ended up buying other products as well, which I am very pleased with.

28 February 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That makes us soooo happy! Thanks for sharing Laurel.

Rated 5 out of 5 stars

10/10 very good service

Great products! Great services ! Nice communication and easy website !

6 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That's great to hear! Thanks for sharing.

Rated 5 out of 5 stars

More Than a Beauty Store—They Truly…

I’ve been a loyal customer for a long time, and today just reinforced why. When a product I usually order wasn’t available, Alex from support didn’t just brush it off—he took the time to understand what I needed and suggested the new Wella Charm series as a great alternative. I ended up placing the order right away, and I’m genuinely excited to try it. Email Subscription provided 10% off and you get Free Shipping on $75 or more.

That kind of personalized service is rare. Every time I’ve reached out, I’ve been met with patience, product knowledge, and a real willingness to help—not just sell. They truly care about their customers.

The product selection is unmatched, prices are great, and shipping is always quick. I don’t trust my beauty buys to anyone else. If you're thinking about shopping here, do it—you might end up a loyal customer too.

2 May 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Qazi! We're so happy that we could help out out. Thanks so much for taking the time to share your experience.

Rated 5 out of 5 stars

Great!

Very convenient and their prices are great. This was my first time ordering and they did miss an item from the shipment but when I called them they were very friendly and quick to fix the issue and send me the missing item. Highly recommend.

25 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you for your kind words and support!

Rated 5 out of 5 stars

Super fast customer service

I always order my hair mask from here and their service is so fast. I had one package delivered to a wrong address and they were able to contact the courier guy and re deliver my package to me in less than 30 min from the time i sent them an email. One of Beauty wellness customer service agents called me the minute the package was put at my door to make sure everything is right. Super awesome & super fast customer service.

23 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We're just happy that the issue was resolved right away. Thank you so much for taking the time to share your experience.

Rated 5 out of 5 stars

A Beauty Store you can actually trust

I've been a repeat customer for a reason. When I had an issue at checkout, support called me back immediately and stayed on the line until everything was resolved—no rush, just real, thoughtful help. The rep genuinely listened, offered great suggestions, and made sure I left the call satisfied. It’s rare to find service this customer-focused.

Their product range is extensive—truly one of a kind. Whatever I’m looking for, they have it, and at unbeatable prices. Shipping is fast, and their sales support is just as impressive: knowledgeable, attentive, and genuinely interested in helping, not just selling.

I don’t trust my beauty purchases to anyone else. If you're thinking of ordering, go for it—you’ll likely become a loyal customer like me.

18 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow! Thank you sooo much for your wonderful ongoing support and for taking the time to share such an encouraging review! They are going to think we wrote this our selves (which, of course, we didn't!).

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Proud to support a Canadian family run business
Thanks for everything!

18 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you Serena! Our whole family really appreciates your support.

Rated 5 out of 5 stars

Beautywellness.ca exceeded my expectations!

I ordered the StyleCraft Saber trimmer from BeautyWellness.ca, and I couldn’t be more impressed with the entire experience. From start to finish, their customer service was outstanding — prompt responses, friendly communication, and a clear focus on customer satisfaction.

The delivery was fast and secure, and the packaging was carefully sealed with a tamper-evident sticker. It was obvious that they took the time to inspect the product before shipping. Everything arrived in perfect condition, with no damage at all.

The product itself works like a charm and is exactly as described on their website. I also really appreciate how professional and trustworthy this company is — it’s clear they truly care about their customers. If you’re looking for reliable products, fair prices, and top-notch service, I highly recommend shopping with BeautyWellness.ca!

16 April 2025
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Step, it was a sincere pleasure to serve you. Thank you so much for your kind words and support!

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