BeautyWellness.ca Inc. Reviews 

536
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, affordable pricing, and an impressive selection of beauty products. Shoppers appreciate how easy it is to place orders online while receiving regular, accurate updates on their packages. Buyers frequently describe the customer service as top-tier, noting that representatives go above and beyond to resolve issues. Though some customers experienced occasional delivery delays or tracking hiccups caused by postal carriers, support staff quickly intervened to assist. A few reviewers also mentioned minor disappointments regarding product details not matching expectations or items arriving with minor packaging flaws.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting great prices, unbeatable selection, and fast... See more

Order

Users describe positive interactions with order, highlighting seamless tracking, prompt shipping updates, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the lightning fast shipping and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting attentive support and... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is unbeatable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through em... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

Their service is absolutely fantastic. This family run business is customer oriented and they go above and beyond to make sure that the products you received are matched with expectations. They ha... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(536)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I placed an order a week before my vacation and needed it to arrive in time. After reaching out, their support team went above and beyond by prioritizing my order and ensuring it shipped early. Really appreciated the effort from Alex - would definitely recommend!

23 March 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Glad we could help out Kanav

Rated 5 out of 5 stars

Totally pleased.

Placed my order on Thursday, goods were delivered, exactly as I ordered, the following Tuesday.

Prices are more than competitve and I’ve already recommended you to my friends.

You are definitely on my go to list.

Thank you.

5 March 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow! That is awesome to hear Celine! The whole family really appreciates your support.

Rated 5 out of 5 stars

It was a pleasure dealing with Alex

It was a pleasure dealing with Alex at BeautyWellness. In these days of endless telephone menus and the aversion of some business to actually speak with their customers, it was refreshing to have a conversation with a real person who could answer my questions without endless messaging back and forth. Please don't change this arrangement.

27 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Happy we could help and connect in person!

Rated 5 out of 5 stars

Excellent Customer Service

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and advise what steps he would be taking in order to make sure I got my order. Fortunately, a neighbor delivered my order two days later....the postman had put the key in the wrong slot in our community mailbox. I do appreciate the pleasant way in which Alex took charge of the situation and the follow up.

2 March 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are so happy it worked out in the end. Thanks for great neighbors!

Rated 5 out of 5 stars

Happy with the service!!

Happy with the service
Great customer service when I called to inquire on a product.

Delivery was quick and overall I'm happy!!

20 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much for your support!

Rated 5 out of 5 stars

Great service!

Great service!
My order was well packed and arrived in a timely fashion
Thank you for carrying Rusk Sensories Smoother Passionflower+Aloe Leave-In/Rinse-Out Conditioner as it is a fantastic product and it is getting really hard to find in stores and on line.

I also love that you carry the Loma line of products.
It’s always a pleasure (and a deal) making an order from your company
👍 👍

18 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much Sally! We're happy that we're able to carry what you need!

Rated 5 out of 5 stars

We purchased a hair cutting kit

We purchased a hair cutting kit. Initially, one of the clippers was defective, but the customer service was excellent — everything was replaced quickly and the issue was resolved without any hassle. Thank you for the honest approach and care for your customers. We highly recommend!

5 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is great to hear Oleksandr! We are so happy we were able to help solve the problem.

Rated 5 out of 5 stars

Beauty wellness has a great selection…

Beauty wellness has a great selection of products at great sale prices.Ordering was simple on their site and the updates are often and accurate.I found this one of the best sites to buy from,their response time is not long at all and they’re helpful,will buy from here again

4 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thank you very much for taking the time to share your experience Sallie. We look forward to serving you again!

Rated 5 out of 5 stars

Awesome Canadian store

Fantastic to order from! Great selection of semipermanent colours, shipping was super fast, and everything was well packaged and arrived in perfect condition. Prices are excellent. Highly recommend!

6 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Hey, thanks so much Anne! It is very much appreciated!

Rated 4 out of 5 stars

The company is prompt in responding to…

The company is prompt in responding to clients. The delivery service is fast. Products are delivered in good condition. Will definitely be a return customer in the future!

2 February 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is really good to hear! Thank you so much for taking the time to share your experience!

Rated 5 out of 5 stars

Great prices, even better experience.

Ordered a Babyliss clipper. Need it in a hurry and Alex did not hesitate to get it to me as quickly as he could. My clipper arrived the next day, very happy with it. Shop around, definitely the best prices and amazing service. Highly recommended.

23 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks Arif, that's what we aim for... Great prices and even better service :-)

Rated 5 out of 5 stars

Zoya Nail Polishes

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points towards future purchases. Now that is what I call customer service! I will definitely purchase from them again. I highly recommend this Canadian owned and operated business.

6 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We're happy we could serve you Kim. Thanks for sharing!

Rated 5 out of 5 stars

Best Customer Service :)

I really liked ordering from Beauty Wellness. I am really bad with technology so I’m really thankful that their website is easy to use and not complicated. I appreciate how affordable things are—everything was a super reasonable price which is awesome! My package was a little late because of Canada Post delays, and so I emailed them because I was scared it wasn’t going to arrive. I got an answer right away, they are super helpful and eager to help out their customers. I’ve truly never had a company email me back with such a genuine and helpful message. It felt nice to know they really do care that their customers are happy and get their orders. I’m sorry but Amazon has screwed me over far too many times. On top of that, I am very pleased because I got exactly what I ordered. Sometimes when I order things online, they come and I’m like wow this is not what I thought I was getting—and this was absolutely not the case with Beauty Wellness. I really do appreciate it a lot. I love it when online shopping is this easy and when companies genuinely care about customer satisfaction :)

28 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Wow Avril! You really made our day with you your kind and supportive words. The whole family really appreciates you sharing your support!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service and fast shipping. After I placed my order I was worried it wouldn’t arrive on time for my wife’s birthday, so I reached out just to ask what the shipping times are and they fast tracked it and made it arrived on time. I couldn’t ask for better service!

19 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We're so glad we could help Mitch! Thanks for sharing your experience.

Rated 5 out of 5 stars

Best in the Business!

BeautyWellness is my go-to for all the best in beauty! The customer service is amazing! They even provided me with a “safe drop” option when I knew I wouldn’t be at home for my delivery. Would recommend 10/10!

22 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Right on Kelly! This makes us so happy to hear!

Rated 5 out of 5 stars

Overall great experience

Overall great experience, excellent communication with Alex and a fast response. I will definitely be ordering again through them.

21 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

That is awesome to hear Jose! Thank you so much.

Rated 5 out of 5 stars

I got my order on time

I got my order on time , but when I want to use it I found that I did half of my order wrong 😑, I e-mailed them and ask them to exchange it for me, they didn’t say NO , they ask me to pay for the 50% of the delivery which is very fair.
They accept to exchange for me which I really appreciated. Thanks beauty wellness.

20 January 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

We are very happy that we could help resolve the situation Viviane. Thank you for sharing.

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