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See what reviewers are saying

Rated 2 out of 5 stars

Quick delivery of order, but one of the two items was missing from box. Have emailed the support centre but have yet to receive a response. Disappointing as this was my first order placed.

Company replied

Rated 5 out of 5 stars

Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... See more

Rated 5 out of 5 stars

My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... See more

Rated 5 out of 5 stars

I originally had an issue with a shampoo i bought off the website, the mechanical squirt was not working. I sent a message to customer service, not sure i would hear anything back. Ellie, emailed me s... See more

Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics and Perfumes Supplier
  4. Hair Product Store
  5. Health and Beauty Shop

Written by the company

💄Discover something beautiful 🛍Shop your favorite beauty brands


Contact info

3.9

Great

TrustScore 4 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I have not received any confirmation of…

I have not received any confirmation of my order, nor estimated date of arrival. Even if its the free services, this type of information should be provided. I have no idea what is going on with my purchase

22 August 2022
Beaut Flo logo

Reply from Beaut Flo

Hey!

Thank you for your feedback.

Every order placed through our website receives an automatic email with confirmation of the order and once the item has been dispatched you receive another email with all the tracking Information.

We would recommend you check your spam or please check if you have gave us the correct email.

If you still need help please contact us directly.

Kind Regards

Kate

Rated 1 out of 5 stars

I purchased st tropes tan based on your…

I purchased st tropes tan based on your displayed it
Which was the old recipe
I was sent the new recipe which is substandard
So I’m returning both tubes
What a waste of my time

17 August 2022
Beaut Flo logo

Reply from Beaut Flo

Hey!

Thank you so much for taking your time to give us feedback.

I am sorry to hear about your experience and we'd be more than happy to help you with this issue.

Can you please contact us so that we can quickly resolve the issue.

Kind regards

Keely

Rated 1 out of 5 stars

Shipping

I have ordered from this site on the 2nd of August, choosing the next day delivery option. It's the 5th of August already - neither have I been receiving information about my purchase or a confirmation number of it. If i would've known that my item will not be dispatched within the promised timeframe, I wouldn't have paid extra for the shipping. Highly disappointing

5 August 2022
Beaut Flo logo

Reply from Beaut Flo


Hey!

Thank you for your feedback.

I am truly sorry to hear about your experience.

I have been able to check your order and your items were dispatched on the next day from our fulfillment and the items are showing as delivered to you.

However, due to some delays from Evri the items were delayed and we are sincerely sorry for this.

Please do contact our customer service team and we'd be happy to look further into this for you.

Kind regards

Billy

Rated 1 out of 5 stars

Parcel never received…

I am so sorry but I have not received my parcel yet. I paid for next day delivery as well. It was a birthday present 🥲. Evri advised me to contact the retailer. I really hope you can help me find my parcel. Thanks Jane

31 July 2022
Beaut Flo logo

Reply from Beaut Flo

Hey Jane!

Thank you for your feedback.

I am sorry to hear about your parcel being delayed.

Our team is in contact with Evri and we aim to get your items to you as soon as possible.

If you have any questions in the meantime please contact us.

Kind regards

Billy

Rated 1 out of 5 stars

Placed an order

Placed an order. But 2 days later was told no stock so was refunded. Why let me order if no stock?

30 July 2022
Beaut Flo logo

Reply from Beaut Flo

Hey!

Thank you for your feedback.

I am sorry to hear that your order was cancelled.

We are receiving a high volume of orders and some items are going out of stock faster than anticipated.

I do apologies for any inconvenience and thank you for your understanding.

Kind Regards

Billy

Rated 1 out of 5 stars

Applied the 10% off discount code but…

Applied the 10% off discount code but they wouldn’t apply it to the item I bought! Won’t be buying from here again
Their solution, rather than refund me the 10% they just cancelled my order before I could contact them again. So the below response is irrelevant.

28 July 2022
Beaut Flo logo

Reply from Beaut Flo

Hey!

Thank you for your feedback.

I'm sorry to hear about your experience.

Can you please contact us and our customer service team will be happy to help.

Kind regards

Billy

Rated 5 out of 5 stars

Fantastic customer service

My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.

I would definitely shop here again because good customer service counts for everything and should be applauded. What a lovely company! :-)

23 June 2022

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