Purchased a beat, added the hooks and bars and released the song through Landr. So far so good and issues here were my biggest concern. The reason for 4 stars instead of 5 is because I did feel like t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
usually I use beatstars to buy background music for my Youtube Videos, and it's been a solid experience. The licensing is clear, and my videos can be monetized without worrying about copyright claims
Company replied
Took a while for a response back and forth but overall good service. 👍
Company replied
Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!
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Company details
Written by the company
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contact info
Austin, United States
- support@beatstars.com
- beatstars.com
4.2
Great
265 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing help
Greatest service possible Thanks a lot for helping me into my old account
31 August 2024
Unprompted review
Reply from BeatStars
Hey Casper, Thank you for your kind words! I'm thrilled we could assist you in accessing your old account. We're always here to help, and it means a lot to know we can provide you with the service you deserve. If you need anything else, don't hesitate to reach out. Thanks again!
So poorly programmed
Been using the website for 2 years. It has one of the dumbest system. It is just so laggy and glitchy. Somes bugs have been around since i first joined.
30 August 2024
Unprompted review
Reply from BeatStars
Hey Jules,
Thank you for taking the time to share your experience.
I'm sorry to hear that you've encountered issues with our system. Your feedback is incredibly valuable, and we'll be looking into these concerns to make necessary improvements.
Could you kindly email support@beatstars.com with your issues along with any screen recordings of the laggy and glitchy points you referring to here?
We're committed to providing a better experience for our users, and your input would help us get there.
Thank you for sticking with us for two years, we appreciate your patience and support.
right answers and fast reply
22 August 2024
Unprompted review
Reply from BeatStars
Hey Jr, We appreciate your positive rating and kind comments about our customer service. Ensuring customer satisfaction is our top priority, and your feedback encourages us to maintain our high standards. Thank you so much!
Best feedback from a company in long…
Best feedback from a company in long time, I’m glad you guys have a feedback link that works, I wasn’t even expecting such a quick response, it shows you care about your platform direction
20 August 2024
Unprompted review
Reply from BeatStars
Hey Zarah, Thank you for your positive rating and thoughtful feedback about our customer service. Your satisfaction is our priority, and your kind words inspire us to continue striving for excellence. We appreciate your feedback!
Reply from BeatStars
Hey Devin, Thank you for your positive rating and encouraging feedback about our customer service. We aim to exceed expectations, and your kind words motivate us to keep improving. Your feedback is truly valued!
Beatstars Support - Amazingly Fast and Responsive
As a producer who has been using Beatstars for a few years now, I can say with confidence that their support system is truly timeless. The support team is amazingly fast and responsive, and they work quickly to solve any problems that arise.
In my experience, the Beatstars support has been nothing short of excellent. They are always there to assist, and they get the job done efficiently and effectively. It's clear that customer satisfaction is a top priority for this platform.
Overall, I am thrilled with my experience on Beatstars. The platform is user-friendly and the support team is simply outstanding. I highly recommend Beatstars to any producer looking for a reliable and supportive platform to showcase and sell their beats. Thank you, Beatstars, for providing such a great service!
25 July 2024
Unprompted review
Reply from BeatStars
Hey Samuel, We appreciate your positive rating and kind remarks about our customer service. Our team strives to provide the best possible support, and your feedback is a wonderful affirmation of our efforts. Thank you so much!
Quick, clear, understanding, and friendly
Quick, clear, understanding, and friendly. Thanks for all your help! Big shout-out to Maggie!
24 July 2024
Unprompted review
Reply from BeatStars
Hey Arian, We are grateful for your positive rating and kind comments about our customer service and the shout-out to Maggie.
Providing excellent support is our mission, and your feedback confirms that we are achieving our goals. Thank you!
good service fast delivery
23 July 2024
Unprompted review
Reply from BeatStars
Hey RoaedSounds, Thank you for your positive rating and kind feedback about our customer service. We're dedicated to providing excellent support, and your recognition reassures us that we're on the right track. Your feedback is greatly appreciated!
Helpful support
Fast response on support (Thank you Roberto!), gives additional information about an issue I’ve had, best service to sell beats on, very customer friendly too.
24 July 2024
Unprompted review
Reply from BeatStars
Hey Klaus, Thank you for your positive rating and kind comments about our customer service. We’re dedicated to delivering the best support possible, and your feedback is both encouraging and appreciated. Thank you!
How fast it was!
21 July 2024
Unprompted review
Reply from BeatStars
Hey Anti VX, Thank you for your wonderful rating and encouraging comments about our customer service. We're committed to excellence, and it's gratifying to know we’ve met your expectations. Your feedback is invaluable to us!
They stole my royalties!
They stole my royalties of almost $2,000! They made a sorry ass excuse about “OFAC licenses” and told me I had to get a license from OFAC so that their bank partner can release my blocked payment. They also lied to me, said my payment was completed and I should ask my bank to locate the transfer, however the payment had actually been “blocked” as per their email. If you go and check on OFAC this is a page where people can get licenses to bypass sanctions. Where the hell does a music producer fit into sanctions when their website has information of sanctions on terrorist groups and countries! Absolutely horrid, they haven’t replied to my emails at all and refuse to let me know where my money is. At this point I’m pretty sure someone is pocketing my royalties. This is actual bs and calls for a lawsuit
19 May 2024
Unprompted review
Reply from BeatStars
Hey Manny, thanks for sharing your feedback with us. As per our updates to you regarding the matter. You are yet to respond to our emails and we have not received any feedback from you since July 19th.
You are allowed to reopen your ticket request if you wish to continue with us assisting you on your payment release which is outside of BeatStars control.
Here is the information we got from our payment partner:
Please check your emails of the information we shared in the ticket reference: 379699 as we advised you to call the number 202-622-2480 for further assistance.
Thank you!
fast and clean very good thks
9 July 2024
Unprompted review
Reply from BeatStars
Hey Rocha, We are grateful for your positive rating and thoughtful words about our customer service. Striving for excellence is our mission, and your feedback shows we're succeeding. Thank you for sharing your experience!
Excellent customer service
28 June 2024
Unprompted review
Reply from BeatStars
Hey Joe, Thank you so much for your positive rating and kind words about our customer service. We strive to provide excellent support, and it's always encouraging to hear when we've met our goal. Your feedback means a lot to us!
WORST COMPANY EVER
Hi, I decided to buy 5 beats, to make some music, then I put my paypal, and paid these beats, "order canceled" and no money on my bank account, i tried a second time and still the same, don't buy beats on this site it's deceiving
18 June 2024
Unprompted review
Reply from BeatStars
Hi Patrick, Apologies, please note that we do not process payments and this is not managed on our side. Payment-related issues can be due to various valid reasons.
If payments are being canceled or pending and if this is not due to your payment method, it's likely due to one or more producer's personal PayPal accounts not accepting your currency or another issue with their PayPal account. If this is the case, you will need to contact the affected producer(s) to resolve any issues with their PayPal account(s).
If this is an issue with your payment provider, please contact them for more information.
We apologize for your inconvenience. Thank you!
Amazing Support!
Amazing Support!
Quickly fixed a problem I had in under 12 hours. It was extremely easy to communicate with them and overall a wonderful experience!
10 June 2024
Unprompted review
Reply from BeatStars
Hi Serenity, thanks a ton for your kind words, this helps inspire us to become better every day. We are glad to have assisted you and will be here to help when you ever need us again!
Very professional
10 June 2024
Unprompted review
Reply from BeatStars
Hey Kayro, thanks for your feedback, we appreciate your support!
The platform is great and the…
The platform is great and the experience as well! I rarely have problems as a user and when I do, they're fast on solving it!
10 June 2024
Unprompted review
Reply from BeatStars
Hey Pat, we appreciate the support and feedback, thanks for reaching out to our team for support when needed, we love helping where we can!
Roberto made my experience great
Roberto made my experience great, responded fast, and was as helpful as he could. Hope he will be handling all of my tickets in the future, really great dude.
6 June 2024
Unprompted review
Reply from BeatStars
Hey Frost, thanks for your amazing feedback that our support team has provided you. We will ensure Roberto gets to hear this great feedback too!!
Took a month to receive the money from…
Took a month to receive the money from publishing I withdrew April first finally May 2nd it’s in my wallet but now I can’t withdraw it even though my PayPal is connected and customer service is little to absolutely no help.
7 May 2024
Unprompted review
Reply from BeatStars
Hey Bryce, Please kindly provide us with your ticket reference so we can further investigate the matter and get in touch with you for assistance. We look forward to your response, Thank you.
a very quick response time and answered…
a very quick response time and answered all my questions awesome to see beatstars care for its customers.
3 May 2024
Unprompted review
Reply from BeatStars
Hey David, Thanks for sharing your positive feedback with us, we trust we continue to provide stellar support where possible. Thank you!
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