BearHugs - 'Thinking of You' Gifts Reviews 212

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and thoughtful presentation of the products, often describing them as a "hug in a box" that brings joy and smiles. The quality of the items is frequently highlighted as excellent, with many appreciating the ability to curate personalized boxes or choose from lovely pre-packed selections. Reviewers also commend the efficient delivery service, noting that packages arrive quickly and safely, even during busy periods. The customer service receives high praise for being excellent, responsive, and helpful in resolving any issues promptly. However, some people mentioned minor issues with the message inside the box, specifically disliking the use of a sticker rather than a printed message.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently expressing delight with the thoughtful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent quality of gifts and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent communication... See more

Service

People report positive experiences with the service, with many customers expressing high satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you pac... See more

Company replied

Rated 5 out of 5 stars

Lovely selection of gifts. Individual and unique present. Good value for money. Packed in a really attractive way. Great customer service and efficient delivery. Used before and will use again. Thank... See more

Company replied

Rated 5 out of 5 stars

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts.... See more

Company replied

Rated 5 out of 5 stars

I live in France, since Brexit it was getting increasingly difficult to get parcels to the UK. As I wanted to keep on sending care packages to my UK-based friend without having to pay more on delivery... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Send a thoughtful "hug in a box" gift by post. Whether it's Thinking Of You, Get Well Soon, Happy Birthday, Here For You or Just Because, BearHugs offers a range of gift boxes with a fully customisable personal touch. Corporate gifting services also available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

212 reviews

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Asks customers to review

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Rated 5 out of 5 stars

BearHugs is the most gorgeous company

BearHugs is the most gorgeous company! Faye, it’s owner, has worked so hard over the years to create this beautiful concept of sending a bear hug and has been my go to for ordering thinking of you packages for over ten years now. Each package is beautifully designed to be a hug in a box, and gorgeously wrapped. You can curate your own boxes or send one of the lovely pre packed boxes. Sometimes I forget to add my little note but Faye always is able to quickly follow up if it’s been forgotten and the packages arrive safe and sound to their intended recipients. I honestly can’t rate this company enough and will keep using - times are tough and these boxes bring smiles and joy which we all need!

4 June 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Oh wow, Holly! What an incredibly lovely review. It's totally made my day. Cannot thank you enough for your ongoing support and for thinking of us over the years. It means an awful lot and it's such a pleasure to help you send hugs. Thank you thank you thank you! 🤍

Rated 5 out of 5 stars

Care and hugs

I found online BearHugs and its lovely with very nice gifts and the owner is delightful and I cant praise her enough for the customer service and care for customers

11 June 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Oh what a lovely review! Thank you so much for taking the time to leave such kind words, Laura. It's been a pleasure to help you send a hug 🤍

Rated 5 out of 5 stars

Lovely selection of gifts

Lovely selection of gifts. Individual and unique present. Good value for money. Packed in a really attractive way. Great customer service and efficient delivery. Used before and will use again. Thank you.

4 March 2026
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Fiona. Over the moon to hear that you've enjoyed the process of ordering with us and have been happy with the hugs we offer. It means a lot that you'd choose to send multiple gifts with us! 🤍

Rated 5 out of 5 stars

I bought the BearHug for a dear friend

I bought the BearHug for a dear friend, she was delighted with the surprise.

9 May 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Over the moon to hear this, Ray! Thank you so much for thinking of us and for taking the time to leave such a lovely review 🤍

Rated 5 out of 5 stars

This care package was a perfect way to…

This care package was a perfect way to remind my friend and her little family how much they are loved as they go through the hardest time of their lives. Thank you for providing such a quick and easy service

9 May 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your lovely review and for trusting us to help you send a gift in such sensitive circumstances. It was a pleasure to help you send a hug to your friend and her family. Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Incredibly responsive

Incredibly responsive, personal. Absolutely superb service and a fantastic gift received. Thank you!

6 May 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Sarah. It was an absolute pleasure to help you send a hug in a box. Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Was a gift for my mum

Was a gift for my mum, I sent it the day before a dear friends funeral, she was over the moon

29 April 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Sarah. We're so pleased to hear that we were able to help you send a hug to your mum at such a difficult time. Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Perfect gift

Easy to order. Delivery perfect. My friend absolutely loved this gift after receiving bad news. Thank you for helping me put a smile on her face 😁

30 April 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Lisa. Over the moon to hear that your hug in a box put a smile on your friend's face! Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

First time Bear Hugs user

This was my first time using Bear Hugs Gifts and I would definitely recommend. There was a really nice choice of products, and delivery was super quick 🙂 I also think it offers really great value for money compared to more traditional gifts like flowers.

5 April 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review. We're over the moon to hear that you were happy with your first order with us - it was a pleasure to help you send a hug in a box! Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

I’m delighted with my order

I’m delighted with my order. My friend loved it. Great service. I really like the range of products and the price was very reasonable.

11 April 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Louise! Over the moon to hear that you were happy with your order and that your friend loved their hug in a box 🤍

Rated 5 out of 5 stars

Lovely gifts to send to let people know…

Lovely gifts to send to let people know they are being thought of. Excellent service.

11 April 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

What a lovely review! Thank you so much for taking the time to leave it. We're so happy you were pleased with our gifts and service. Thank you again for thinking of us for a hug in a box 🤍

Rated 5 out of 5 stars

Superb!

Absolutely delighted with Bear Hugs...again! My friend was blown away when it arrived. Great choice of items, reasonable prices, super fast delivery - and what a gorgeous company ethos. I'd recommend them to anyone 👍❤️😊

17 February 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review and for your support, Alex! It's so appreciated. Over the moon to hear that your friend was blown away! Thank you again for thinking of us - it was a pleasure to help you send a hug in a box 🤍

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick despatch and delivery. Recipient was delighted. Thank you!

9 February 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave a review, Allison. Over the moon, to hear that your recipient was happy with your hug in a box! It was a pleasure to help you send it 🤍

Rated 5 out of 5 stars

Great gifts, great service!

I love BearHugs gifts. As I live abroad, I use it often to send to friends and family - it's always delivered quickly and everyone loves the items. I highly recommend!

3 February 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave this lovely review, Lucy! It's a pleasure to help you send hugs to loved ones from abroad and we're so happy to hear that they go down well 🤍

Rated 5 out of 5 stars

Lovely, personal gift

The process was easy and there were plenty of options to choose to make the gift personal. The recipient absolutely loved her gift and it all looked pretty. There were lots of little touches that made it very special. It is good value for money. I highly recommend this company.

7 October 2025
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a wonderful review, Sara! Over the moon to hear that your recipient loved her hug in a box. Thank you again for thinking of us 🤍

Rated 5 out of 5 stars

Such a lovely way to create personalised gift boxes

Lovely company and such a great way to create personalised gifts. I've used Bear Hugs so many times and my friends and family who have received the gifts have always been really happy with them! Would highly recommend!

10 January 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for taking the time to leave such a lovely review, Colette - we really appreciate it! Over the moon to hear that your friends and family have been really happy with their hugs :) Thank you again for thinking of us - it's a pleasure to help you send gifts to loved ones 🤍

Rated 5 out of 5 stars

Have sent BearHugs gifts many times

Have sent BearHugs gifts many times. Always lovely choice of ready made boxes.This time I sent a custom made box for my friend who is recovering from surgery. She was delighted by her surprise gifts. Beautifully packaged. Highly recommend as a unique gift, perfect for letting people know you care 🫂

15 January 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your ongoing support of BearHugs and for taking the time to leave this lovely review. Over the moon to hear that your friend was delighted by her surprise gifts! 🤍

Rated 5 out of 5 stars

Excellent gift & speed of service

Excellent gift & speed of service, I've used Bear Hugs lots of times and they never fail. Excellent choice of gifts and excellent quality.

15 January 2026
Unprompted review
BearHugs - 'Thinking of You' Gifts logo

Reply from BearHugs - 'Thinking of You' Gifts

Thank you so much for your ongoing support and taking the time to leave this lovely review, Jenny. It's a pleasure to help you send hugs! 🤍

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