I ordered Gilbert for a new baby, having not used The Bear Garden before. The website was very clear, especially as to which items were suitable for newborns. There was a quick response letting me k... See more
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Review summary
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... See more
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... See more
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Ordered a jellycat toy for my grandson, received the item within 4 days of ordering very neatly packaged with a cute note. Received regular updates on the status of my package. Very happy with my purc... See more
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Company details
About The Bear Garden
Written by the company
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Contact info
10 Jeffries Passage, GU1 4AP, Guildford, United Kingdom
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5.0
Excellent
4K reviews
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Excellent service as usual
As always , prompt service with a well parcelled bear that looks just like the picture on the website.Excellent all round.
13 August 2026
Reply from The Bear Garden
Thank you for the wonderful review! 😊
Best wishes,
Kate
Customer service top marks
Customer service top marks, sadly I did receive the wrong item initially, but upon contacting Bear Garden the correct item was with us the day after! Great service.
14 August 2026
Unprompted review
Reply from The Bear Garden
Dear Daniel,
Thank you so much for you kind review. It is really appreciated.
I am glad to say that we hardly ever get things wrong, but when you do it's important to hold your hands up and correct things quickly!
I hope that your wife was pleased with her slightly delayed correct Winnie the Pooh!
Thanks.
Best wishes,
Andrew
Product arrived in Canada quickly and in a perfect condition!
I purchased a Jellycat Teabag (that is unavailable in Canada). It was promptly shipped and I received timely notices about the shipping status. My Teabag arrived in perfect condition with a nice note. Thank you, The Bear Garden!
3 August 2026
Reply from The Bear Garden
Thank you for the wonderful review! ☺️
Best wishes,
Kate
The Bear Garden is really easy to order…
The Bear Garden is really easy to order from and the orders always come quickly. The teddy bears are good quality and they have a lovely selection.
5 August 2026
Reply from The Bear Garden
Thank you for the fantastic review, Mary!
Best wishes,
Kate
Reply from The Bear Garden
Thank you so much!
Best wishes,
Andrew
Very pleased.
High quality of customer service by this polite and reliable seller, as always! I 'll be back with new orders very soon!
20 July 2026
Reply from The Bear Garden
Dear Maria,
Thank you so much for your very kind review. It is much appreciated. We look forward to welcoming you back again soon!
Best wishes,
Andrew
Wonderful experience
Wonderful experience! Packaged safely and with care, shipped out promptly, arrived very fast. Thank you very much for everything!
21 July 2026
Reply from The Bear Garden
Thank you for the amazing review, Iva!
Best wishes,
Kate
Excellent experience
Super quick processing on your end, and packaged well. It’s also nice that VAT is included, so there’s nothing to stress over.
26 July 2026
Reply from The Bear Garden
Thank you so much for your kind review, Sarah!
Best wishes,
Andrew
Reply from The Bear Garden
Thank you for the amazing review, Sophie!
Best wishes,
Kate
The best teddy bears in the world
The best teddy bears in the world. The craftmanship on each one is beyond incredible. I have 2 and plan on purchasing more in the future. Also awesome customer service and very fast shipping.
25 July 2026
Reply from The Bear Garden
Thank you for the fantastic review, Sara! 😊
Best wishes,
Kate
Great service
From the order, service and delivery a very pleasant quick and easy experience. I would use this company again.
23 July 2026
Reply from The Bear Garden
Thank you for your kind review, Kirsten! Look forward to hearing from you again.
Best wishes,
Andrew
Thank you for the fast service
Thank you for the fast service. Usually UK stuff is rather slow. The store is great and so is your service !!
20 July 2026
Reply from The Bear Garden
Thank you for the lovely review!
Best wishes,
Kate
I’m very happy with product and it was…
I’m very happy with product and it was delivered on time as was said thank you
2 July 2026
Reply from The Bear Garden
Thank you so much, Barry!
Best wishes,
Andrew
I've been shopping at the Bear Garden…
I've been shopping at the Bear Garden for years
Always perfect or better
30 June 2026
Reply from The Bear Garden
Thank you so very much, John!
Best wishes,
Andrew
A great choice of Charlie Bears
A great choice of Charlie Bears. Sensibly priced. Excellent service. Parcel arriv
ed quickly and well packed. Will use again and recommend.
15 July 2026
Reply from The Bear Garden
Thank you for the fantastic review, George! 😊
Best wishes,
Kate
Excellent quality
Excellent quality! The plush dormouse is incredibly realistic and beautifully crafted. The stitching is perfect, and the attention to detail is amazing. My son absolutely loves it! Highly recommended! ⭐⭐⭐⭐⭐
29 June 2026
Reply from The Bear Garden
Thank you so much, Urška!
Glad you love the dormouse!
Best wishes,
Andrew
This is my second bear 🐻 he is gorgeous…
This is my second bear 🐻 he is gorgeous and well made, packed beautifully.
I must stop buying!! 🤣
10 July 2026
Reply from The Bear Garden
Thank you so much Kirsty, but please don't stop adopting bears, as they all need a good home!
Best wishes,
Andrew
Excellent product and service
10 July 2026
Reply from The Bear Garden
Thank you for the amazing review, Martin! 😊
Best wishes,
Kate
1ST BIRTHDAY PRESENT
My grandson is one at the end of August & I purchased this bear as a mark of that. I'm sure both he & his parents will be delighted!
9 July 2026
Reply from The Bear Garden
Dear Anna,
Thanks for the kind review. We also hope that your grandson and his parents will be delighted with this classic Steiff teddy bear!
Thank you.
Best wishes,
Andrew
Very Efficient Service
2 Bears ordered midday Sunday.
Both arrived early Tuesday afternoon.
Well packaged.
6 July 2026
Reply from The Bear Garden
Thank you for the fantastic review, Martin!
Best wishes,
Kate
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