Beards & Daisies Reviews 

12,328
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and health of the plants, often noting they are beautiful, well-established, and arrive in excellent condition. Many also highlight the superb and careful packaging, which ensures plants arrive in perfect condition. Customer service is consistently praised for being exceptional, helpful, and quick to resolve issues, with many appreciating the personalized approach. However, some customers also noted issues with delivery, including delays, packages being left at incorrect addresses, or a lack of tracking information. Additionally, some people mentioned receiving products that were damaged, did not match online descriptions, or had sizing discrepancies. Though some experienced unhelpful customer service responses or issues with return policies for faulty items.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick arrivals, well-packaged... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of placing an order and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a Monstera (which is huge and very beautiful) Unfortunately the pot came broken, but was dealt with extremely quickly and efficiently by Ash. Will be ordering again. Can highly recommend :-)

Rated 5 out of 5 stars

We had vouchers at Christmas for Beards & Daisies and used them to buy some plants to be potted in the garden. They arrived quickly; superbly packaged and the plants were each in such excellent condi... See more

Rated 5 out of 5 stars

What an amazing company! I ordered some plants with pots as a birthday gift, but they were sent to my old address. I called support and within minutes they had credited my account so I could re-order... See more

Rated 5 out of 5 stars

Beautiful healthy plants and great customer service after disappointingly the courier left my plants at the wrong address. Not the fault of Beards and Daisies I hasten to add. Beards and Daisies sorte... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Living Room Furniture Store

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,328)

1,262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality plants

Good quality plants received in strong packaging and timely

6 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Sue,

Thank you for your lovely review

We're so pleased to hear that you were happy with the quality of your plants, and that they arrived safely and on time.

We really appreciate your support and hope to welcome you back again soon.

Rated 5 out of 5 stars

Repeat customer, always happy with plants & service

I am a repeat customer, and the quality of the plants and customer service have always been outstanding.
When an issue arose with my most recent order, the customer service team communicated quickly and clearly, giving me a variety of options to resolve the matter to my satisfaction. Five stars.

12 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Katharina,

Thank you for your continued support and for taking the time to leave such a wonderful review

We're delighted to hear that you've consistently been happy with both the quality of our plants and the service you've received. While we're sorry that an issue arose with your most recent order, we're pleased that our customer service team was able to communicate clearly and provide a resolution that worked for you.

Your kind words mean a great deal to us.

Rated 5 out of 5 stars

We had a super experience and we will…

We had a super experience and we will definitely buy more plants from your company. The website is very easy to navigate and once you have paid, you still have the option to add more items to your basket. Delivery was fast and the response to queries was answered very quickly.
There was a tiny issue with two plants, due to the way they were stored in the DPD van, I believe. Beards and Daisies were more than accommodating and sorted this out instantly. I’m truly amazed at the excellent service received. In this day and age unheard of. I’m so pleased and wish you the best success with your business. We will be back for more plants, soon. Thank you. Much appreciated.

29 May 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thanks for taking the time to leave such a wonderful review.

We're happy to hear that you had such a positive experience with us, from finding our website easy to use through to receiving your order quickly.

We're also pleased that our customer care team was able to resolve the issue with your plants promptly and to your satisfaction. Providing excellent service is something we care deeply about.

Your kind words and support mean a great deal to us. We truly appreciate your recommendation and look forward to welcoming you back for more plants very soon.

Rated 5 out of 5 stars

Amazing!

I ordered a few things to be delivered for a birthday. The couriers had a bit of a mess up the first time and weren’t able to deliver but Beards & Daisies did everything to help when I sent them a stressed email! They sent out a new plant straight away and it arrived the next day! Communication with Ash was amazing, I can’t fault this company!
Would 100% recommend!

8 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you for your wonderful review. We're so pleased that we could help get everything sorted after the courier issues and ensure your birthday gift arrived as quickly as possible.

It's fantastic to hear that Ash was able to support you throughout the process and keep you updated along the way. We understand how stressful delivery delays can be, so we're delighted that we were able to turn the situation around and provide a positive experience.

Rated 5 out of 5 stars

Amazing company

Amazing company. Placed an order for the first time for some gorgeous olive trees and terracotta pots. Delivery was super quick and plants were just beautiful, packaged well. Unfortunately, one of the pot saucers was smashed in the box. Sent an email to the company…a new saucer with a free pot arrived within 2 days. Amazing customer service! Well done. Will be using again.

8 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you for your lovely review. We're so pleased to hear your olive trees and pots arrived quickly and that you were happy with them.

We're sorry one of the saucers arrived damaged, but we're glad our team could resolve this quickly for you. We really appreciate your kind words and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Amazing Service

In an age of everyone is for themselves and heartless corporations, these folks were a breath of fresh air. Had a problem with one of the plants (others great) which to be fair may have been down to a mistake I made. Emailed them, they got back same day and arranged a replacement plant that arrived the next day! Vanshika super polite and helpful. THIS is how you do business. Just don't get too big and stop caring, BeardsAndDaisies. 👍

12 June 2026
Unprompted review
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Reply from Beards & Daisies

Thank you for such a wonderful review. We're delighted to hear that our team was able to help resolve the issue quickly and get a replacement plant to you the very next day.

We'll be sure to pass your kind words on to Vanshika. Providing friendly, personal service is incredibly important to us, so your feedback means a lot.

Thank you for your support, and we hope to welcome you back again soon

Rated 5 out of 5 stars

Happy with my experience

Happy with my experience. They weren’t happy with the quality of the plants I wanted (before they were sent out), so offered refund or if I wanted to pick an alternative. I picked an alternative that was slightly more expensive, but they didn’t charge me any additional money for them. They arrived today and I am very happy with them. Well packaged and healthy. Would use again.

12 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Kay,

Thank you so much for your lovely review.

We're so happy that our team was able to offer a suitable alternative and that you're happy with the plants you received. We always want to ensure every order meets our quality standards, so we're pleased we could find a solution that worked for you. It's wonderful to hear that your plants arrived healthy and well packaged.

Thank you for choosing us.

Rated 5 out of 5 stars

Quality Artificial Eucalyptus Tree

Found this company on the internet. I was looking for a large, artificial but realistic and good quality plant to enhance my new windowless downstairs bathroom. Beards and Daisies offered me the quality option with their new Eucalyptus plant. It’s fabulous, love the coloured stem and the subtle texture on the soft green leaves. It will look fabulous once in situ. It was an investment and we are really pleased we took the plunge and ordered it. Speedy delivery and great communication on its transit. Would certainly consider this company again for any synthetic companion plants if needed.

7 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you for such a wonderful review

We're thrilled to hear that our Artificial Eucalyptus Tree was exactly what you were looking for and that it's found the perfect home in your new bathroom.

Thank you for choosing Beards & Daisies.

Rated 5 out of 5 stars

Excellent all round

Made a few orders now from here and been very impressed with both the speed of delivery and quality of plants.
Excellent value for money and will use from now on.Many thanks to the B&D team!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.I ordered a set…

Great customer service.I ordered a set of three plants for an anniversary present they arrived on time and two were in perfect condition but the third hadn’t traveled so well.When I contacted Beards and Daisies they were extremely helpful and offered a replacement or partial refund. Cannot fault them

4 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Julie,

Thank you for your lovely review. +

We're delighted to hear that your anniversary gift arrived on time and that our team was able to help when one of the plants didn't travel quite as well as expected.

We always want our customers to receive their plants in perfect condition, so we're pleased we could find a suitable solution for you. Thank you for your kind words and support.

Rated 5 out of 5 stars

Very easy to order

Very easy to order - was very pleased with my selection - will definitely order again - a good choice of indoor and outdoor plants

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Such a healthy Kentia palm

I ordered a tall Kentia palm from Beards & Daisies. It arrived quickly, with excellent packaging. The palm was so healthy and in absolute perfect condition. I will buy all my plants from them from now on. Thank you B&D!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Fair pricing and prompt delivery

Fair pricing and prompt delivery. Lovely choice of plants available! ☺️

3 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Kate,

Thank you for your lovely review. We're so pleased to hear that you were happy with our pricing, delivery, and range of plants.

We really appreciate your support and hope you enjoy your new plants. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great choice of plants and customer service.

I have been a customer with this company for a while and they have great customer service! On the few occasions where I needed an issue resolved (usually something on my end such as changing my mind on a particular order or needing advice on a plant(, they have been very prompt and helpful! Plus they hold a great collection of plants to choose from. P.S. Shoutout to Ash, who did a great job helping me with an issue recently!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy gift idea

Have ordered plants as gifts. They were delivered on the correct day and my friends were very happy with them. Good quality plants.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Just been communicating with beards &…

Just been communicating with beards & Daisies, purchased a purple calla Lilly unfortunately maybe the shock of the move didn’t agree with it and it soon started to wilt and discolour after a few days. This was my third plant from them, my first two I’ve had for over a year both thriving. Anyway got in touch with very friendly customer service who unfortunately couldn’t do me an exact replacement because they’re sold out in the nursery. But we agreed a very nice however different plant alternative. Some things like living plants can’t always be 100% perfectly guaranteed with distribution etc, but they looked after me regardless. So 5 stars

9 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Hi Gary,

Thank you so much for your lovely review.

We're sorry your Purple Calla Lily didn't settle in as hoped, but we're delighted our team could help find a suitable alternative for you.

It's especially wonderful to hear that your first two plants are still thriving after more than a year. Thank you for your continued support and for taking the time to share your experience with us.

Rated 5 out of 5 stars

Beautiful plant delivered to a friend…

Beautiful plant delivered to a friend who has been ill. Really cheered her up! Plant pot super too.

9 June 2026
Unprompted review
Beards & Daisies logo

Reply from Beards & Daisies

Thank you for your lovely review.

We're so pleased to hear the plant helped cheer up your friend during a difficult time. It's wonderful to know both the plant and pot were well received.

Thank you for choosing Beards & Daisies for such a thoughtful gift

Rated 5 out of 5 stars

Great choice of pet-friendly plants

Plants arrived quickly and in good condition. Prices were competitive and there was a great range of pet-friendly options, which is important when you have two cats who insist on taste testing every plant in the house! I was updated throughout the order and delivery processes.

Only areas that could do with a bit of work is the website and email marketing. Some of the links (for the rewards/ plant wallet, for example) lead to error pages. I'd also like to choose how often I receive marketing communication as it's been almost daily/ every second day and the only options I'm given are to opt out of event-specific comms, like Mother's Day or Valentines Day, or unsubscribe completely. Would be good to choose email frequency (i.e. weekly or monthly) as I might just unsubscribe completely at this rate.

5 June 2026
Unprompted review

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